very bad
The BSNL network still hasn't woken up to reality. If there is a worst network in the world, it is BSNL. It still hasn't caught up with the times. Even as the ground beneath your feet slips away, you couldn't care less.
First of all, you should fire the developers who built your app and send them off to find some other work. You should hire someone actually competent. The issue is that this thing called an OTP never arrives on the mobile, not even once. Every single time you want to log into your application, you can only do it through the OTP process. Earlier, there was an OTP verification process via email. Now that option is gone; it is strictly mobile numbers. And on a mobile number, an OTP will never ever arrive.
Are you trying to bury this organization, or are you trying to revive it? If you can't manage this, why don't you just quit and go do some other job? These app developers should first be taught how to do their job properly before being assigned to this. When you provide an option like this, shouldn't you give both options? Because the guys who built this app know even better than us that OTPs won't arrive on the mobile. So why on earth are they doing this nonsense?
First of all, you should fire the developers who built your app and send them off to find some other work. You should hire someone actually competent. The issue is that this thing called an OTP never arrives on the mobile, not even once. Every single time you want to log into your application, you can only do it through the OTP process. Earlier, there was an OTP verification process via email. Now that option is gone; it is strictly mobile numbers. And on a mobile number, an OTP will never ever arrive.
Are you trying to bury this organization, or are you trying to revive it? If you can't manage this, why don't you just quit and go do some other job? These app developers should first be taught how to do their job properly before being assigned to this. When you provide an option like this, shouldn't you give both options? Because the guys who built this app know even better than us that OTPs won't arrive on the mobile. So why on earth are they doing this nonsense?
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Alternative options to login with mail id
App is good but provide option to login with mail id because some times mobile network problem, not received OTP , you can’t get access to app. At least you have another option to login app. Hope next update will fix this issue.
App need improvement
No Real-time Tracking: Missing live data and call usage features.
• Frequent Logouts: App logs out automatically, requiring constant OTP login.
• Performance Lag: The interface is slow and takes too long to load.
• Lack of Integration: Needs Jio-like features like a built-in AI chatbot and seamless Live TV/OTT access.
• Sync Issues: Data balance often doesn't update in dashboard and show unlimited.
• Frequent Logouts: App logs out automatically, requiring constant OTP login.
• Performance Lag: The interface is slow and takes too long to load.
• Lack of Integration: Needs Jio-like features like a built-in AI chatbot and seamless Live TV/OTT access.
• Sync Issues: Data balance often doesn't update in dashboard and show unlimited.
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This app is garbage
When you try to submit a complaint the drop down menu doesn’t load and you arent able to submit complaint
Reservation Works in App, Not in Reality”
I had a very disappointing experience with BSNL’s number reservation system. I booked a number through the Selfcare app and received a confirmation SMS with a reservation PIN, which clearly indicated that the number was successfully reserved.
However, when I visited the BSNL office the same day, the staff informed me that number reservations are no longer supported. This is extremely confusing and frustrating, as the app still allows users to reserve numbers and even generates a PIN.
This reflects poor coordination between the digital platform and on-ground operations. Customers are being misled into believing a service is available when it is not actually supported at the office level.
BSNL should either:
1. Disable the reservation feature in the app, or
2. Ensure that all offices honor reservations made through the system
Until this issue is resolved, users may end up wasting time and effort based on inaccurate information.
Kindly fix this inconsistency.
However, when I visited the BSNL office the same day, the staff informed me that number reservations are no longer supported. This is extremely confusing and frustrating, as the app still allows users to reserve numbers and even generates a PIN.
This reflects poor coordination between the digital platform and on-ground operations. Customers are being misled into believing a service is available when it is not actually supported at the office level.
BSNL should either:
1. Disable the reservation feature in the app, or
2. Ensure that all offices honor reservations made through the system
Until this issue is resolved, users may end up wasting time and effort based on inaccurate information.
Kindly fix this inconsistency.
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Very Poor App — Can’t Even Register or Add Account
The BSNL Self Care mobile app is extremely frustrating to use. I’m not even able to register or add my landline account — it keeps showing “Invalid landline phone number” even though I entered the correct number. The same number works perfectly on the BSNL Self Care web portal, so clearly the issue is with the app.
On top of that, the app feels buggy — in some fields, the keyboard doesn’t even pop up, making it impossible to type anything. It’s disappointing that such a basic issue still exists. The BSNL team really needs to fix these problems and test the app properly before releasing updates.
On top of that, the app feels buggy — in some fields, the keyboard doesn’t even pop up, making it impossible to type anything. It’s disappointing that such a basic issue still exists. The BSNL team really needs to fix these problems and test the app properly before releasing updates.
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Jaskirat
It is good app but not satisfying as the poor is BSNL network and services
Customer service and options
I'm happy with the performance of the app and my only concern is about the customer service. You're customer service is worse and not at all helpful in changing plans for broadband. You don't give option in online or via customer service to downgrade a plan or suspend or cancel. The only option you give for plan downgrade is visiting exchange which more that 30KM from my home and if I need to visit also I need to travel to home town which is 350KM+. So atleast for some exceptions this options shohld be given. Even the supervisor are also of no use as when I called I was asked to call after 2 hours which is disgusting. I'll be going and cancelling this service soon.
Thank you for not helping.
Thank you for not helping.
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Amazing
They have renewed the app and now it is great!
Not able to pay bill
Payment screen opens a blank screen !
Needs to improve experience
This app has come a long way on enhancing its interface.
While app has been infused with colours and some neat animations, there are still issues with the experience.
On the payment gateway page, I couldn’t see what I was typing in UPI ID field due to the BILLDESK logo blocking it. Other than that, I think the developers are actively addressing issues raised by other users.
While app has been infused with colours and some neat animations, there are still issues with the experience.
On the payment gateway page, I couldn’t see what I was typing in UPI ID field due to the BILLDESK logo blocking it. Other than that, I think the developers are actively addressing issues raised by other users.
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Connectivity/ signal strength
Absolutely dismal service. If service doesn’t improve will be forced to port to other service providers
network of bsnl
iska net bhi krab aur iska net speed bhi krab aur isma unlimited net hone ke bad bhi nhi chlta isse baker sim nhi h aur na isma koi slahkar kti gtea sim h bsnl
Add option for Recharge in Que
Hello Dear BSNL
You already offers a lot of Quality Network for both Calls and Data and we are thankful for your services.
But i want you to add option for doing multiple recharges but without getting activated all of them at same time and activating them when ever we want from bsnl selfcare app so we could not face problems of out of recharge.
That would be in great benefit of yours and ours who are using your services Gratefully.
You already offers a lot of Quality Network for both Calls and Data and we are thankful for your services.
But i want you to add option for doing multiple recharges but without getting activated all of them at same time and activating them when ever we want from bsnl selfcare app so we could not face problems of out of recharge.
That would be in great benefit of yours and ours who are using your services Gratefully.
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Landline account adding issue
Landline number related to the accounts not able to add due to OTP sent to the app login mobile number. OTP has to send to Actual linked mobile number to the landline
Mobile number search option should be expanded with more search options like start with should allow more than 3 digit, so that search results can be more relevant. Current results limit is not giving me what I want
I see lot of improvements in the recent times and good to see. Thanks team.
Mobile number search option should be expanded with more search options like start with should allow more than 3 digit, so that search results can be more relevant. Current results limit is not giving me what I want
I see lot of improvements in the recent times and good to see. Thanks team.
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Data breach after recharge from the app
I have recharge my BSNL number from B.S.N.L app of one ₹47 the recharge was successful I have payment my recharge through credit card. so I have to share the credit card details so the recharge was successful but after 4 to 5 hours I got suspicious transaction from my credit card which is from international transaction of two $45 and it was repeatedly Trying to debit amount from my credit card but the card was blocked due to security reason so no amount directed from my credit card but the details have been shared with some fraud person.
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Not working
This app is not working properly with iOS devices, do not use BSNL SIM card thanks
Keep crashing on iPhone 12 after the latest update.
Pros: UI is good and simple to use.
Cons: user can't login with userid and password now. You have to login through through phone number and OTP. Very frustrating to manage all my family members through this OTP login.
After the latest update the app kepp crashing while opening on iPhone 12.
Cons: user can't login with userid and password now. You have to login through through phone number and OTP. Very frustrating to manage all my family members through this OTP login.
After the latest update the app kepp crashing while opening on iPhone 12.
Painful service provider ever
1. Connection is discontinuous
2. Speed is not consistent
3. If you make successful payment, payment won’t be updated before next invoice is generated
4. Suppose you make a payment and it’s not updated, there is no provision to update part payment. Fantastic thing is if you forget last payment which incase do not get updated in bsnl apps and interface, if you donor have the payment details, make payment again.
5. If the payment is made from from any you or net banking, you won’t be able to find the history. Only option is contact customer care
6. There is not a single app or web interface to check the usage, payment history, billing complaints, technical complaints, no provisions to explain your complaints, complaints will be closed without any updates to customer.
7. As most of the offices and home bb, father, connections in talukas are bsnl, so usually no other ISP competition is not there hence you have live with the painful services. And comparatively cost is more.
8. No support for TSL encryption
2. Speed is not consistent
3. If you make successful payment, payment won’t be updated before next invoice is generated
4. Suppose you make a payment and it’s not updated, there is no provision to update part payment. Fantastic thing is if you forget last payment which incase do not get updated in bsnl apps and interface, if you donor have the payment details, make payment again.
5. If the payment is made from from any you or net banking, you won’t be able to find the history. Only option is contact customer care
6. There is not a single app or web interface to check the usage, payment history, billing complaints, technical complaints, no provisions to explain your complaints, complaints will be closed without any updates to customer.
7. As most of the offices and home bb, father, connections in talukas are bsnl, so usually no other ISP competition is not there hence you have live with the painful services. And comparatively cost is more.
8. No support for TSL encryption
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Integrate and merge all apps in this application.
Useless app why you guys making non working app. Worst app you guys should learn from competition like jio, airtel all things are integrating in one app eg fiber, broadband realtime usage data other details.
You government employees don’t work like you should. You guys wasting money of taxpayers and making bsnl company worst day by day. Delay in 4g, nonsense plans which are hard to understand, giving installations to 3rd party people adding any brand optical fiber modem which is not good in quality.
please use dual band router only while installation.
Please improve and increase better user experience.
You government employees don’t work like you should. You guys wasting money of taxpayers and making bsnl company worst day by day. Delay in 4g, nonsense plans which are hard to understand, giving installations to 3rd party people adding any brand optical fiber modem which is not good in quality.
please use dual band router only while installation.
Please improve and increase better user experience.
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