My building HOA sadly pays to use this barely functional app & website which has so many bugs/feature regressions (ie: Mobile Safari: 100% CSS menu transparency making readability impossible, notification emails that mention maintenance staff attachments that users can’t access (why is there not even a link to view the ticket from the email??), inability to see historical Repair Requests in app, hiding opening Repair Requests- previously this was easy to do from the Home screen, etc.) All of this I’ve reported in detail previously & while Support is responsive, “R&D” doesn’t seem to care to prioritize fixing any of this (& it’s been YEARS now). They also randomly changed my user name with NO USER NOTIFICATION in their botched“migration” & just told me to create a new account (which conveniently removes my ability to show all my prior Repair Requests that our building maintenance likes to immediately close with no resolution to fake their metrics. I asked for a simple export of these old tickets & Building Link couldn’t even find them, LoL. What a joke of a migration). The only reason I use the app is for managing Repair Requests & viewing the Community Board but the app barely functions for that & one has to use the website, but even that doesn’t work for Repair Requests (even in Chrome- you just get a blank screen). In summary, Building Link just doesn’t care & a new solution is really needed. I will be petitioning our board to drop Building Link & stop paying for this slop.
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