ButterflyMX User Reviews

Customer Experience

Positive experience49.7% of reviews
Neutral9.7% of reviews
Negative experience40.6% of reviews

~ Based on 352 written reviews from the US App Store.

What users say

Is ButterflyMX Safe?

ButterflyMX appears safe based on user ratings. AppsHunter Safety Score for ButterflyMX is 98/100.

This assessment is based on 104,413 user ratings, with an App Store average of 4.9/5.

Safety Analysis

96.6% of ratings point to a safe experience
1.1% of ratings suggest some concerns
2.2% of ratings point to a risky experience

~ Based on 104,413 App Store ratings for ButterflyMX.

Is ButterflyMX Legit?

ButterflyMX appears to be a legitimate app. AppsHunter Legitimacy Score for ButterflyMX is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Very annoying alerts

Seriously? You play the obnoxious alert tone SIX times in a row! Follow the iOS conventions please.

Great app

it's fast and have never had issues

Makes it easy

I really like the system, it’s super easy to get around the building with just my phone. It’s a great app.

Domain

This is so convenient!

Terrible app

Now instead of tapping a keyfob I have to scroll through a list of doors and figure out what each one is named? 10x less convenient than keys. 100x worse than a keyfob.

Gate suggesting

I wish the gate could close back right away so that nothing can come through right after I comes inside

easy to use this app...i love it

easy to use this app. i love it

Trash

Can’t open doors

H

We should be able to access camera without it being buzzed. People call me unsure how to use buzzer and I can’t let them in without seeing them.

Love the watch addition !!!!!

The watch feature is the GOAT

The Best

When we talk about levels in security applications we can name many brands, but when we talk about perfection we have to talk about Butterfly

Was good but updates have been causing trouble since march

It’s very useful, but something must have changed. I haven’t had the app record a visitor requesting access since march, and I know I’ve had people ping me. App gives a bunch of error messages when you go into certain areas. Please troubleshoot.

Honest Review

I absolutely love this app and everything it can do, which is super convenient. The only complaint I have is the saved codes for delivery and family/friend passes. If delivery actually uses the code (I usually watch most like DoorDash and open the gate when they are close), then it automatically expires. It doesn’t matter how long I set it to be active either.

When this happens, I have to create a new code and update it for every account using it (DoorDash, FedEx, UPS, Cook Unity, Amazon overnight deliveries, etc). I have reached out to the developer a couple of times and so has management where I reside. PLEASE FIX THIS RECURRING ISSUE. Thanks in advance!
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I Love Butterflies

The fact that we get to see and hear people that we are allowing access to the building to is very comforting. We are giving access to not only ourselves, but to our neighbors as well.
It is an absolute game changer and has probably been around for a long time. Kudos to Wayfern and double kudos to the incredible team behind ButterflyMX!!
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Simplicity

It’s a very simple app to use I’m never fumbling to try and open something and the ability to organize the doors/gates by how much I use them is amazing

Sucks

Internet is down so I can’t even get in. Customer support said I can use my pin. That doesn’t work either. Having the entrance of an office be internet reliable is insane! Especially when the internet is down. What then? I just have to wait outside until the internet comes back on? Not a good system.
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Not Working

The app is frustratingly unavailable and has been for a while. I’m unable to create visitor or delivery passes or to update my preferences, settings, or even the app appearance. So odd to have a clunky app in the year 2026.

This is yet another thing that doesn’t need to be an app.

I feel like the over convolution of an app that literally is just used to open. The door is bogus and childish. How is this any better than just giving people a key? Or heck a card with an NFC chip? I don’t care about this company enough to actually care more than this. Don’t waste your time or money on anything adjacent to this app. Goodbye you the fools at butterfly bs
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Wonderful

The best building improving

Still awful despite years of feedback

The ButterflyMX system is still awful despite years of ignored feedback to the company. Find another solution from a company that cares about customer feedback and product improvement.