Great app but some frustrations
The app is easy to use and has a lot of choice. However when renting my own items out, there is no option to receive an email notification alongside a push notification. Frustrating as these some times get missed in the flurry of notifications on my phone and then I miss rental requests. Please change this BR! 🙏
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The best rental platform!
I have been using BR since it started and it’s the only place I rent occasion wear! (And I only rent occasion wear)
Perfect dress and rental service!
Claire was super helpful with a very last minute rental, and the dress was beyond amazing!
This is an eco- enthusiast’s fast-fashion dream!
Fabulous app for renting and lending clothes and accessories. Particularly good for occasion wear, which usually costs the earth, this way you can rent it without compromising the earth!
I tell all my friends about this
I can’t get enough of this app, it’s so easy to use and the community are incredibly friendly. I’ve borrowed dresses and also rented my dresses to others, I’ve earned £2k so far!
Completely changed my fashion habits!
Have been renting designer dresses and bags from other lenders by renting out my own wardrobe on the By Rotation for many years now. I barely buy anything new now, my relationship with fashion has totally changed - as has how I style myself. Genius concept; and I understand why it’s got the word rotation on it now! Best app for renting fashion out there, with a much more respectful community and stable team. Would rave about this app in my sleep
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Not worth it
I rented out a piece of clothing and have 25 pounds in my account. Conveniently, byrotation doesn’t allow you to withdraw value below 30.
Also they keep spamming you with notification even when you have turned anything but customer messages off.
Also they keep spamming you with notification even when you have turned anything but customer messages off.
Love this app!
I started using by rotation in 2022 and have since shared my wardrobe more than 80 times! I love that it give me a little bit of extra money each month. Also perfect for weddings and occasions where I want to wear something once or try a new brand I haven’t worn before.
Customer service
Worst customer service, no phone number, no agents on chat, 2+ days to reply to emails, and no monitoring of lender/renter communication.
Frustrating Payout Process & Unresponsive Support
I had a good experience renting out my dress in terms of demand, but unfortunately the payment process has been extremely frustrating. It is completely unclear how to withdraw earnings to a bank account, with very little guidance provided in the app.
On top of that, customer service has been unresponsive, which makes the situation even more disappointing. When money is involved, clarity and support are essential, and currently this platform falls short on both.
I hope this improves, as the concept of the app is great, but the user experience—especially around payments—needs serious attention.
On top of that, customer service has been unresponsive, which makes the situation even more disappointing. When money is involved, clarity and support are essential, and currently this platform falls short on both.
I hope this improves, as the concept of the app is great, but the user experience—especially around payments—needs serious attention.
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Please deliver clean!
My only criticism of By Rotation is that it is not mandatory for lenders to send clothing items dry cleaned to renters. It does suggest in the FAQ section of the site that all clothing should be delivered, having been cleaned, by the lender. My most recent purchase arrived NOT cleaned. Aside from the fact I had to have it cleaned myself at my own expense, it’s a deal breaker for me wearing clothes that have not been cleaned since the previous wear.
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Love it!!!
Love this app so much, rented some gorgeous pieces and always so easy!
Renters allowed to steal
Renters can get away with never returning an item and support will do nothing about it unless it is reported within 7 days. Renters are not required by the app to enter return tracking information so there is zero way to tell if a renter is inactive on the app but has returned the item or stole it within a short timeframe. Renters run wild on this app with damages as well and can simply choose to not pay an invoice, there is no way of ensuring payment for damage or theft.
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UX
It’s a great idea but the UX needs work
Beware of renting
Beware of renting on ByRotation if your items get stolen or go missing they do nothing to help you! Used to be such an amazing app but the customer support and help towards lenders is appalling.
The app doesn’t work
I so love the idea but the app is just the worst hard to use, dead ends and loops that make you give up 😞
Buggy app which takes ages to load
A slow, buggy app makes for a poor user experience. I’ve had 2 renters damage/lose a dress and they’ve then ghosted me. By Rotation’s support has been good, but these people should be banned from the platform
App won’t even work anymore
At first I lived this all but quickly got disappointed. The first use I had no problems and had a great rental. Second time around I needed to update my payment method and the app kept crashing. I even reached out to them on social media and didn’t get a reply. Very very disappointed with them, and not even a response…
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Lender beware!
Lender beware! I rented out a beautiful, expensive, new dress only for it to come back with stains AND runs. Support was incredibly unhelpful. Their policy is: “5.6. Renters will not be liable for general wear and tear. Normal wear and tear includes stains which can be removed by proper cleaning, minor snags, small numbers of missing beads, stuck zippers or other minor damage. By Rotation customer support may assist with evaluating what fair wear and tear is, and what is to be considered damage.” Essentially your items can be trashed and you’re just out of luck. I was told I needed to get the items assessed by “two reputable repair services” then submit the claims and go through the claims then if approved provide “quotes from two reputable repair services”. Support was unable to provide clarity on what is considered a reputable service or share a list of reputable services in my area. Lenders are not compensated in any way for the time it takes to source repair places and visit them each twice. All for making $50 renting a dress? Hard pass, do better!
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Hurr twin
Do not bother your bank account will be rinsed!! You will never get an order it is FAKE!!
