Trash App - Use Free Now Instead
What a terrible app. Drivers cancel all of the time. The estimated wait times are always way underestimated. The pick up points are hard to customize, and them never accurate. The customer service is an AI that will cancel your ride even when you don’t want it to. Literally no redeeming qualities.
unreliable and scam
I had a flight at 6 am so i ordered an uber for 4 am to go yo the airport the in the morning of the previous day. Instead of having a confirmed driver ready the app when i did the reservation it only located a driver 10 minutes before i had to leave and after 20 minutes the only driver that confirmed canceled.
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Functionally good, operationally terrible
Wasted a lot of time waiting for drivers that just go the opposite direction, don’t respond or never arrive
So many things wrong with the service and the app
I am visiting Spain and read in several places how this app is very popular. I cannot understand why.
For each of my two rides, Cabify offered me the option for an expedited pick up for an additional cost. Each time the pick up time was significantly later. It didn’t refund me for that extra wait.
On my second ride, the driver was two blocks away from the major intersection I was waiting at for 12 minutes only to have to go find him and be surcharged for it by Cabify for the driver’s wait time. I was at a street light cross walk at Plaza de Cuba in Seville. Not hard to find.
After I complained they offered my the surcharge as a credit for a future ride. Not going to fool me a third time.
The app doesn’t let you pick a language. I receive emails and alerts in Spanish but the app is in English.
Clearly this service isn’t ready or its customers don’t seem to care.
Update in response to the developer who replied and asked for an opportunity to address the situation. I posted this review after 5 days trying to resolve it through their customer service channels. They take 24 hours to respond to each communication and don’t really solve anything.
For each of my two rides, Cabify offered me the option for an expedited pick up for an additional cost. Each time the pick up time was significantly later. It didn’t refund me for that extra wait.
On my second ride, the driver was two blocks away from the major intersection I was waiting at for 12 minutes only to have to go find him and be surcharged for it by Cabify for the driver’s wait time. I was at a street light cross walk at Plaza de Cuba in Seville. Not hard to find.
After I complained they offered my the surcharge as a credit for a future ride. Not going to fool me a third time.
The app doesn’t let you pick a language. I receive emails and alerts in Spanish but the app is in English.
Clearly this service isn’t ready or its customers don’t seem to care.
Update in response to the developer who replied and asked for an opportunity to address the situation. I posted this review after 5 days trying to resolve it through their customer service channels. They take 24 hours to respond to each communication and don’t really solve anything.
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Response from developer
Hi SFGator. We're very sorry to have caused you this impression. We'd like to hear about your experience and how we can help. Please contact us via direct message on any of our social media channels, or you can reach us through our help center at https://help.cabify.com/hc/es. Best regards!
Spam notifications
They use notifications constantly to market at me. This is not what notifications are for. App uninstalled.
