Falls short of what online therapy should be
The platform is actually really well made and functional. It works well on the phone and on the web.
However, as a service Calmerry is terrible. There is no matching process, or onboarding plan. You're just matched with someone and free to chat. You can ask to be repaired and try again. I was constantly getting notifications about changes to my account, plans, and who I'm matched with.
What Calmerry tried to do was make therapy easier and more accessible but instead forgot that therapy is about true human connection, which it gets in the way of.
I wouldn't recommend this platform. Perhaps there are others.
Customer service is very responsive and helpful tho.
However, as a service Calmerry is terrible. There is no matching process, or onboarding plan. You're just matched with someone and free to chat. You can ask to be repaired and try again. I was constantly getting notifications about changes to my account, plans, and who I'm matched with.
What Calmerry tried to do was make therapy easier and more accessible but instead forgot that therapy is about true human connection, which it gets in the way of.
I wouldn't recommend this platform. Perhaps there are others.
Customer service is very responsive and helpful tho.
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Дуже приємна апка
Приємно відслідковувати свій стан і дуже дякую за звіти
can’t replace real therapy
My therapist was nice but I have been to real in person therapy, and this is not a good replacement for a real therapy experience. Yes the therapists are “real therapists” but do yourself a favor and see a therapist in a local clinic
useful
(* ^ *) Hee-hee
Rubbish app
Charging people for therapy is absolutely vile hope this company is shut down
Terrible service
Do not sign up for text therapy.
Charged me $1,200 after I canceled! They won’t refund me still charging me $$310 a month!!
They will not cancel my subscription charging me $310 a month over $1,200 now with no end in sight. I’m going to have to cancel my credit card to stop the charges customer service is not helping !!!
Response from developer
Hi! We’re truly sorry to hear about this billing issue, it’s very concerning. Please reach out to us at team@calmerry.com with your account details so we can urgently look into this and resolve it for you.
Real help on Calmerry
I get real help on Calmerry with my current therapist.
It wasn’t easy to find the right therapist, and the first one wasn’t an option, so support helped me to switch therapists, and it’s a pleasure now to work with her.
It wasn’t easy to find the right therapist, and the first one wasn’t an option, so support helped me to switch therapists, and it’s a pleasure now to work with her.
Scam Didn’t get a refund
I should’ve looked at the reviews before buying and I fell for their scam.
Terrible
Honestly fairly certain the therapists working through this app are regularly using AI to respond, when they aren’t literally admitting they aren’t paying attention because “they went hiking all day and are dehydrated” this service is frankly horrible. And the customer service is equally terrible - they’ve been stringing me along for weeks apologizing and telling me a manager will respond “soon” day after day after day. I want a refund. And I want this company to take some accountability.
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Test review
Good app. Recommend!
Really happy
Well, well, well, well, well, well, well, well, well, well, well, well, you'll pay attention to naming the princess, the young master, the young master, the young master and the young master all at once
The interface is good to see the explosion
I like it by name. The software is very good. fervently support
Response from developer
Hi Jacki We are always happy to help you
The app likes it
Good home-made products are easy to use, interesting without gorgeous pictures, but they are fascinating
The app definitely needs work. No way to cancel in app
You have to reach out to customer support to cancel your subscription, and they are super slow to action. It’s been over a week and they still haven’t cancelled my subscription while more charges keep coming in.
Bad for mental health
I’ve been through 6 counselors in 4 weeks. 2 never responded at all. They all use auto replies which makes me feel unvalued. Now they updated the app and when you update it, then open the app, it says you need to update the app to use it after it’s already been updated. So now I can’t even log in to get my awful counseling service during a huge life crisis
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App itself could use improvement
I got lucky and I got paired with a counselor who I have good rapport with and I’m so grateful for her support for getting me through some extremely difficult things in my life. Sometimes her responses are sporadic and can go a couple days between but overall she is on point with responding at least once a day. The app itself could use a little work. Messages sometimes get deleted when they don’t send or appear to have been sent (on both our ends). It keeps asking me multiple times a day to accept the new terms & conditions. Overall I’m satisfied but there are some glitches that could be improved on please.
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A very long survey at the start
Before you can even see the app features, you have to fill in a long survey. You should al least let a user know how many questions are there in the survey. I gave up filling half way through just because I didn’t know how long it will be.
Waste
I was matched with Gina j, and this person does not care. It was like chit chatting with an AI Bot. Responded once and that’s it. There was no give an take suggested to watch some YouTube videos and that’s it. Never followed up never dove deeper into what I needed help on. What a waste of money and time. Do better, bring in people who actually want to be therapist to actually help people. These people are just there for the easy money. It’s obvious that nobody checks up on them once they’re hired.
Now that I’ve canceled my subscription, the therapist all of a sudden wants to be following up and telling me if “ I DONT REPLY SHE DOESNT GET PAID “ how unprofessional.
Now that I’ve canceled my subscription, the therapist all of a sudden wants to be following up and telling me if “ I DONT REPLY SHE DOESNT GET PAID “ how unprofessional.
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Waste
I was matched with Gina j, and this person does not care. It was like chit chatting with an AI Bot. Responded once and that’s it. There was no give an take suggested to watch some YouTube videos and that’s it. Never followed up never dove deeper into what I needed help on.
What a waste of money and time.
Do better, bring in people who actually want to be therapist to actually help people.
These people are just there for the easy money. It’s obvious that nobody checks up on them once they’re hired.
What a waste of money and time.
Do better, bring in people who actually want to be therapist to actually help people.
These people are just there for the easy money. It’s obvious that nobody checks up on them once they’re hired.
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Response from developer
Hello! Thank you for sharing your experience, and we are sorry that it wasn't good. Please, note that you can always request to be assigned to another counselor (or our team can send you a list of potential therapists). And if you address your feedback to our support team, I am sure they will try to find the best suitable solution for you. We have a team who evaluates counselor's performance and a system that helps them with it. However, since they don't have access to the chat space/video sessions, they are limited in their evaluation process. This is why the feedback that our clients provide is precious to us, and we appreciate yours.
