App Crashes
App literally crashes when you open up a claim
Unreliable. Full bugs, defects, clunky UI
This app misses on so many levels. Staff struggle to use as the UI is clunky. The phone camera features are not usable directly (.5, pano) and are limited to app-integrated 1/2/3 zoom settings. Oh, and they say you need good internet to make it work well. Which makes no sense for insurance teams that work in remote areas where cell service is the primary and often only option. Crashes constantly. ‘Oops’ messages which erase all of the labels for photos, never to be recovered. Their support team has only ever offered, as a solution, ‘remove the app and reinstall’.
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Good Tool in the field
Very useful tool in the field. I use it on an iPhone 12ProMax. I would give five stars, but but the application doesn’t allow me to use the wide angle lens.
Not reliable like it use to be
A few years ago this app was ahead of its class and was much far ahead than Xactimate in terms of a technology savvy interface on the go. The last year I have seen a decline in reliability with the app crashing etc. I have the a newer iPhone and OS is up to date. I am chalking it up to growing pains keeping up with Apple updates.
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Does not work offline
This program is fine when it works. But it does not work when you are offline as you can’t login, and if you have poor connection it gets jammed up trying to upload/download files and will not work until that is complete.
Adjusters work in disaster areas, adjusters work in areas with poor or no internet availability. To have a program they use require internet access to work is ridiculous.
How to make it better, create an offline mode that allows you to do your work and upload it when you are able to. Also have it connect with the estimating app and make folders for each room and tag each photo in there with that room name.
Adjusters work in disaster areas, adjusters work in areas with poor or no internet availability. To have a program they use require internet access to work is ridiculous.
How to make it better, create an offline mode that allows you to do your work and upload it when you are able to. Also have it connect with the estimating app and make folders for each room and tag each photo in there with that room name.
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