Please fix this
This is the first camera app I’ve ever used that you must be on the same network to add a system. That is an unbelievably not useful “feature”.
I install cameras professionally and will not be installing any more Capture partly due to this fact. It’s incredibly inconvenient when a customer is trying to add their cameras from, let’s say, their business and I swing by their other location to add to their phone. Well guess what. You have to be on site for that. So stupid. I have used probably over 50 different brands and this is the only one that I can remember with this requirement.
I install cameras professionally and will not be installing any more Capture partly due to this fact. It’s incredibly inconvenient when a customer is trying to add their cameras from, let’s say, their business and I swing by their other location to add to their phone. Well guess what. You have to be on site for that. So stupid. I have used probably over 50 different brands and this is the only one that I can remember with this requirement.
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Worst service ever
They have the worst customer service EVER. You can’t get into change your network. They have access as admin can’t change your password. They will not assist or call you back. They always have to contact the manager. But can’t tell the husband to get rid of them. His problem not mine. Don’t get this service or cameras
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Push notifications gone
Can no longer get push notifications on iPhone or MAC but can on Android
Pretty good so far
I’ve had this for about a month and no complaints. Only had an issue with looking at the app when I’m not home and called tech support and issue was resolved. Cameras pull up pretty quickly and look smooth. Haven’t checked out all the features but so far so good
In Need of Serious Overhaul
The entire point of having cameras set up is to be able to go back and watch them when something happens. This app is almost impossible.
