Service
Application appointment very fast
Good
Good
service issue
Extremely disappointed with FITPASS. My account has been blocked since 3 June, even though my insurance policy is active. I have contacted customer support multiple times, but there has been no proper resolution or clear explanation. It’s been weeks and my account is still blocked.
This is unacceptable for a service that people rely on for their fitness routine. Please unblock my account as soon as possible and improve your customer support. I hope someone from the FITPASS team notices this and resolves the issue.
This is unacceptable for a service that people rely on for their fitness routine. Please unblock my account as soon as possible and improve your customer support. I hope someone from the FITPASS team notices this and resolves the issue.
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Extremely poor customer support
My cashless claim rejected telling the reason as emi pending. However even after providing the full transaction details, they are still replying as emi pending. Looks fraud insurance
App not open
I am facing an issue with the Care Health application. The app is not working properly and is not opening on my device. Additionally, I am also unable to log in on another phone using OTP, as the verification is not getting completed.
I have already tried basic troubleshooting steps such as restarting the phone and reinstalling the app, but the issue still persists.
Kindly look into this matter and help me resolve it at the earliest, as I am unable to access my account and related services.
I have already tried basic troubleshooting steps such as restarting the phone and reinstalling the app, but the issue still persists.
Kindly look into this matter and help me resolve it at the earliest, as I am unable to access my account and related services.
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Response from developer
Hi, we have received your feedback. Do write to us at customerapp@careinsurance.com if you need any further assistance. --Shivangi, Care Health Support
Disappointing User Experience
Since yesterday, the app has completely stopped working. It just says, “Unable to process your request. Please try again after some time.”
I have been using this app for over a month and a half, and it used to be quite inconsistent in loading items on the homepage. This issue must be addressed on priority once the application is up and running!
I have tried offloading, uninstalling, and reinstalling the app multiple times, but it hasn’t helped.
This is a health insurance application, and policyholders might need it at any time of the day. I expect this app to be functional 24/7 and to earn the trust of its customers.
At the moment, I feel that this application is unreliable for customers like me. However, I am optimistic that the team behind this application will change my opinion in the near future and make things right soon.
I have been using this app for over a month and a half, and it used to be quite inconsistent in loading items on the homepage. This issue must be addressed on priority once the application is up and running!
I have tried offloading, uninstalling, and reinstalling the app multiple times, but it hasn’t helped.
This is a health insurance application, and policyholders might need it at any time of the day. I expect this app to be functional 24/7 and to earn the trust of its customers.
At the moment, I feel that this application is unreliable for customers like me. However, I am optimistic that the team behind this application will change my opinion in the near future and make things right soon.
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It’s a very poor health insurance i seeing in my life.
Care Health Insurance is a very poor and disappointing insurance company. The staff seem completely unprofessional and only interested in taking people’s money.
My wife was suffering from severe stomach pain, so I applied for a cashless claim at one of their network hospitals. However, they rejected the claim, stating that the treatment was related to infertility or fertility issues. This was completely incorrect. The doctor even provided a written letter clearly stating that the condition was not related to infertility or fertility in any way.
Despite this medical clarification, Care Health Insurance still rejected the claim. Because of this experience, I would never recommend this insurance company to anyone, and I would advise others to think carefully before purchasing a policy from them.
My wife was suffering from severe stomach pain, so I applied for a cashless claim at one of their network hospitals. However, they rejected the claim, stating that the treatment was related to infertility or fertility issues. This was completely incorrect. The doctor even provided a written letter clearly stating that the condition was not related to infertility or fertility in any way.
Despite this medical clarification, Care Health Insurance still rejected the claim. Because of this experience, I would never recommend this insurance company to anyone, and I would advise others to think carefully before purchasing a policy from them.
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Response from developer
Hi Shubh, we're sorry to hear about the issues you've encountered with our app. Please email us at customerapp@careinsurance.com with more information so we can assist you in resolving this matter. We appreciate your feedback and patience. --Shivangi, Care Health Support
Family insurance - no option to create individual member profiles
The app doesn’t have provision for individual members of the family insurance so each one can have their contact for the app, where in they can monitor and keep track of their individual claims. For NRI policy bazar customers with cashless India cover - the data migration is defaulted to some parameters and doesn’t accept their UAE mobile numbers. The provision to change details like mobile and address are deeply embedded in chat bot and policy detail service when all you need is the ability to add a family members and edit te profile of each family members
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Care health
Care health company achhi h
Main 2 year se juda hua hu
Ye company health ko Sahi rakhne k liye gym bhi use krne k liye deti h all india
Or iska clame 99% hota h
Jo bohot achha h
Jab se main care health se juda hu
Ab
All parivar healthe ki jumedari ab care health leti h
Jai Shree ram
Main 2 year se juda hua hu
Ye company health ko Sahi rakhne k liye gym bhi use krne k liye deti h all india
Or iska clame 99% hota h
Jo bohot achha h
Jab se main care health se juda hu
Ab
All parivar healthe ki jumedari ab care health leti h
Jai Shree ram
Mr
Very user friendly
Never to take this insurance
Recently my wife was diagnosed with acute pancreatitis so I admitted her to Medicover hospital in Kharghar Navi Mumbai where I came to know she has acute pancreatitis. I joined care health insurance in April and may she had issue but company did not give me claim they rejected claim saying she had acute pancreatitis earlier and I hide it from them but that’s not true company did all background check they had no proof regarding it still they rejected my claim and also made wife wait in hospital for two days even after she got discharge which I have to pay in cash so I will tell all of you not to join this insurance company as they will never tell
You anything properly and also never assist you properly.
They are kind of fraud so be sure before joining this
You anything properly and also never assist you properly.
They are kind of fraud so be sure before joining this
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Response from developer
Hi, thank you for your review. We're committed to improving our app and your experience. Please contact us at Customerapp@careinsurance.com with more details about the problem you're facing. We aim to resolve this promptly. --- Kirt, Care Health Support
Easy to Use
App is very user, friendly and very convenient for elderly people to navigate the policy screen and renewal option is also very convenient overall very good experience
Misselling and lack of support by agent Aniket Jha
I purchased a 3 year health policy with a single upfront payment. During the sale, the representative, Aniket Jha, was incredibly pushy to secure the payment. He explicitly assured me that full-body health checkups at Max Hospital would be covered after one year.
It has now been over 1.5 years, and the app does not allow me to book the checkup. When I finally got a response from Aniket, he changed his story, claiming Max Hospital denied it and that only limited tests are allowed. He has since stopped answering my calls and messages, leaving me with no clear answers.
This is a clear case of misselling and terrible after-sales service. I request immediate escalation, clarity on my promised benefits, and a resolution to my booking issue.
It has now been over 1.5 years, and the app does not allow me to book the checkup. When I finally got a response from Aniket, he changed his story, claiming Max Hospital denied it and that only limited tests are allowed. He has since stopped answering my calls and messages, leaving me with no clear answers.
This is a clear case of misselling and terrible after-sales service. I request immediate escalation, clarity on my promised benefits, and a resolution to my booking issue.
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Response from developer
Hello Rajani, we're sorry to hear about the issues you've encountered with our app. Please email us at customerapp@careinsurance.com with more information so we can assist you in resolving this matter. We appreciate your feedback and patience. --Garima, Care Health Support.
Trustworthy insurance . Great customer service.
Claim processing was hassle free and quick right from the beginning till the settlement stage. App interface is intuitive and easy to navigate. Overall great experience with Care Health Insurance. Highly recommend if you are looking for a trustworthy and convenient insurance provider!
Nice
Good
Himanshu
Good
Not response
My one emi bounced and it is showing policy expired. I paid due amount still it is not showing.
Offers good insurance plans
I had Care Health Care plan in 2025. Due to unavoidable circumstances I could not renew the policy. But I finally got around to it. I got a fantastic deal through Tata Neu.
What I like the most is how they motivate people to stay healthy, like giving a discount if you complete 10k steps every day, and access to fitness centres.
Definitely worth every penny!
What I like the most is how they motivate people to stay healthy, like giving a discount if you complete 10k steps every day, and access to fitness centres.
Definitely worth every penny!
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Response from developer
Hello, thank you for your 5-star rating ! We're delighted to hear you're enjoying our app. If you have any suggestions or need assistance, please feel free to reach out. Your support means a lot to us. ---Kirti, Care Health Support.
Great service
Best insurance policy
App not living up to its potential, certain features by which we could get discounts not working
The app takes sometime to launch, the Well /Health feature by which we could track our daily activities to be able to get the required discounts in future does not work. Rather it never worked, The app has all the necessary permissions yet it does not sync. For eg my phones tracker shows the steps completed but those never gets synced to the app, so what it interprets is that in future while renewing the policy you guys would blindly say you have not completed the goals so are not eligible for the discounts.
So either this feature is a gimmick or no one cared to fix it.
So either this feature is a gimmick or no one cared to fix it.
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Response from developer
Hi, we're sorry to hear about the issues you've encountered with our app. Please email us at Customerfirst@careinsurance.com with more information so we can assist you in resolving this matter. We appreciate your feedback and patience.
