App function
Response from developer
Hi, thank you for your 5-star rating ! We're delighted to hear you're enjoying our app. If you have any suggestions or need assistance, please feel free to reach out. Your support means a lot to us.
app
Terrible Claim Settlement – Waste of Time and Money
केयर हेल्थ इंश्योरेंस से बहुत निराशा हुई। मैंने ₹30,000 का एक सही हॉस्पिटल क्लेम सभी ओरिजिनल डॉक्यूमेंट्स के साथ जमा किया था, लेकिन उन्होंने बिना किसी सही वजह के उसे रिजेक्ट कर दिया। हर बार जब मैं फॉलो-अप करता हूँ, तो कस्टमर सपोर्ट नए बहाने बनाता है और ऐसे डॉक्यूमेंट्स मांगता है जो पहले ही जमा किए जा चुके हैं। यह बहुत परेशान करने वाला है और इसमें पैसे और समय की पूरी बर्बादी होती है। इमरजेंसी के समय ऐसी परेशानी झेलने से बेहतर है कि किसी दूसरे भरोसेमंद इंश्योरेंस प्रोवाइडर को चुना जाए। इसे बिल्कुल भी रिकमेंड नहीं किया जा सकता!
Response from developer
Hi, we're sorry to hear about the issues. Please email us at Customerfirst@careinsurance.com with more information so we can assist you in resolving this matter. We appreciate your feedback and patience. ---Shivangi, Care Health Support
Extremely Disappointed with Care Health Insurance – Think Twice Before Choosing
What is most frustrating is that I do not feel the case was properly evaluated. We provided all the relevant medical records and explanations, but the claim was still rejected without a satisfactory and convincing justification.
The whole purpose of health insurance is to provide financial support during a medical emergency. After paying high premiums, facing repeated claim rejections is extremely disappointing and has seriously affected my trust in the company.
My family health insurance renewal for my wife and daughter is due in three days. Based on this experience, I am now planning to move my family’s insurance to another provider.
Based on my personal experience, I would strongly recommend that people carefully evaluate Care Health Insurance and the claim settlement process before purchasing a policy. I would also suggest doing thorough independent research before buying insurance through Policybazaar or any other aggregator, rather than relying solely on their recommendations.
Care Health Insurance needs to provide much better transparency, proper claim evaluation, and clear explanations for claim decisions.
Very bad experience. After paying premiums when you actually need the insurance, this is not the kind of support a customer expects.
Response from developer
Hello, we apologize for the inconvenience you've faced. Your satisfaction is important to us, and we'd like to address your concerns. Please send us an email at customerapp@careinsurance.com with the details of your issue. Thank you for your patience. --- Parna, Care Health Support.
1 Star – Extremely Disappointing Experience
Even the gyms that are currently being shown in the app are **not accessible to me**. When I try to register/access them, it shows **“Registration Device does not match”**, so I am unable to use the benefit at all.
I have contacted customer support multiple times and sent emails, but I am not getting a proper response or a meaningful resolution. I have been following up again and again, and it is extremely frustrating to keep explaining the same issue without anyone actually resolving it.
At this point, I just want a proper solution — either restore the promised benefit/access or provide an appropriate resolution/refund. **Please stop giving generic responses and actually address the issue.**
Very disappointed with Care Health’s customer support and the way this entire matter has been handled.
Response from developer
Hello, we apologize for the inconvenience you've faced. Your satisfaction is important to us, and we'd like to address your concerns. Please send us an email at customerapp@careinsurance.com with the details of your issue. Thank you for your patience. --- Parna, Care Health Support.
