Terrible Claim Settlement – Waste of Time and Money
Extremely disappointed with Care Health Insurance. I submitted a genuine hospital claim of ₹30,000 with all the original documents, but they without a proper explanation reject Every time I follow up, customer support comes up with new excuses and asks for documents that were already submitted. It is completely frustrating and a total waste of money and time. Better to choose other reliable insurance providers than dealing with this harassment during emergencies. Not recommended at all!
केयर हेल्थ इंश्योरेंस से बहुत निराशा हुई। मैंने ₹30,000 का एक सही हॉस्पिटल क्लेम सभी ओरिजिनल डॉक्यूमेंट्स के साथ जमा किया था, लेकिन उन्होंने बिना किसी सही वजह के उसे रिजेक्ट कर दिया। हर बार जब मैं फॉलो-अप करता हूँ, तो कस्टमर सपोर्ट नए बहाने बनाता है और ऐसे डॉक्यूमेंट्स मांगता है जो पहले ही जमा किए जा चुके हैं। यह बहुत परेशान करने वाला है और इसमें पैसे और समय की पूरी बर्बादी होती है। इमरजेंसी के समय ऐसी परेशानी झेलने से बेहतर है कि किसी दूसरे भरोसेमंद इंश्योरेंस प्रोवाइडर को चुना जाए। इसे बिल्कुल भी रिकमेंड नहीं किया जा सकता!
केयर हेल्थ इंश्योरेंस से बहुत निराशा हुई। मैंने ₹30,000 का एक सही हॉस्पिटल क्लेम सभी ओरिजिनल डॉक्यूमेंट्स के साथ जमा किया था, लेकिन उन्होंने बिना किसी सही वजह के उसे रिजेक्ट कर दिया। हर बार जब मैं फॉलो-अप करता हूँ, तो कस्टमर सपोर्ट नए बहाने बनाता है और ऐसे डॉक्यूमेंट्स मांगता है जो पहले ही जमा किए जा चुके हैं। यह बहुत परेशान करने वाला है और इसमें पैसे और समय की पूरी बर्बादी होती है। इमरजेंसी के समय ऐसी परेशानी झेलने से बेहतर है कि किसी दूसरे भरोसेमंद इंश्योरेंस प्रोवाइडर को चुना जाए। इसे बिल्कुल भी रिकमेंड नहीं किया जा सकता!
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Extremely Disappointed with Care Health Insurance – Think Twice Before Choosing
I am extremely disappointed with my experience with Care Health Insurance. This policy was taken for my mother, and despite paying a significant premium and submitting all the required medical documents and doctor’s justifications, the claim has been rejected three times.
What is most frustrating is that I do not feel the case was properly evaluated. We provided all the relevant medical records and explanations, but the claim was still rejected without a satisfactory and convincing justification.
The whole purpose of health insurance is to provide financial support during a medical emergency. After paying high premiums, facing repeated claim rejections is extremely disappointing and has seriously affected my trust in the company.
My family health insurance renewal for my wife and daughter is due in three days. Based on this experience, I am now planning to move my family’s insurance to another provider.
Based on my personal experience, I would strongly recommend that people carefully evaluate Care Health Insurance and the claim settlement process before purchasing a policy. I would also suggest doing thorough independent research before buying insurance through Policybazaar or any other aggregator, rather than relying solely on their recommendations.
Care Health Insurance needs to provide much better transparency, proper claim evaluation, and clear explanations for claim decisions.
Very bad experience. After paying premiums when you actually need the insurance, this is not the kind of support a customer expects.
What is most frustrating is that I do not feel the case was properly evaluated. We provided all the relevant medical records and explanations, but the claim was still rejected without a satisfactory and convincing justification.
The whole purpose of health insurance is to provide financial support during a medical emergency. After paying high premiums, facing repeated claim rejections is extremely disappointing and has seriously affected my trust in the company.
My family health insurance renewal for my wife and daughter is due in three days. Based on this experience, I am now planning to move my family’s insurance to another provider.
Based on my personal experience, I would strongly recommend that people carefully evaluate Care Health Insurance and the claim settlement process before purchasing a policy. I would also suggest doing thorough independent research before buying insurance through Policybazaar or any other aggregator, rather than relying solely on their recommendations.
Care Health Insurance needs to provide much better transparency, proper claim evaluation, and clear explanations for claim decisions.
Very bad experience. After paying premiums when you actually need the insurance, this is not the kind of support a customer expects.
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Response from developer
Hello, we apologize for the inconvenience you've faced. Your satisfaction is important to us, and we'd like to address your concerns. Please send us an email at customerapp@careinsurance.com with the details of your issue. Thank you for your patience. --- Parna, Care Health Support.
1 Star – Extremely Disappointing Experience
I am honestly exhausted with the way my issue is being handled. I purchased a Care Health Insurance policy with the FITPASS/Be-Fit benefit, but the gyms that were initially available in my area are no longer accessible.
Even the gyms that are currently being shown in the app are **not accessible to me**. When I try to register/access them, it shows **“Registration Device does not match”**, so I am unable to use the benefit at all.
I have contacted customer support multiple times and sent emails, but I am not getting a proper response or a meaningful resolution. I have been following up again and again, and it is extremely frustrating to keep explaining the same issue without anyone actually resolving it.
At this point, I just want a proper solution — either restore the promised benefit/access or provide an appropriate resolution/refund. **Please stop giving generic responses and actually address the issue.**
Very disappointed with Care Health’s customer support and the way this entire matter has been handled.
Even the gyms that are currently being shown in the app are **not accessible to me**. When I try to register/access them, it shows **“Registration Device does not match”**, so I am unable to use the benefit at all.
I have contacted customer support multiple times and sent emails, but I am not getting a proper response or a meaningful resolution. I have been following up again and again, and it is extremely frustrating to keep explaining the same issue without anyone actually resolving it.
At this point, I just want a proper solution — either restore the promised benefit/access or provide an appropriate resolution/refund. **Please stop giving generic responses and actually address the issue.**
Very disappointed with Care Health’s customer support and the way this entire matter has been handled.
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Response from developer
Hello, we apologize for the inconvenience you've faced. Your satisfaction is important to us, and we'd like to address your concerns. Please send us an email at customerapp@careinsurance.com with the details of your issue. Thank you for your patience. --- Parna, Care Health Support.
Worst app with pathetic developers
Worst app ever
Bad service
"ಎಚ್ಚರಿಕೆ! ಯಾರೂ ಈ ಆಪ್ ಅನ್ನು ಡೌನ್ಲೋಡ್ ಮಾಡಿಕೊಳ್ಳಬೇಡಿ, ಇವರ ಸಂಸ್ಥೆಯ ಸೇವೆ ಸರಿಯಿಲ್ಲ. ನಾನು ಮೂರು ವರ್ಷಗಳ ಹಿಂದೆ 'ಫೋನ್ ಪೇ' (PhonePe) ಮೂಲಕ ಇವರ ಇನ್ಶೂರೆನ್ಸ್ ತೆಗೆದುಕೊಂಡಿದ್ದೆ. ಆದರೆ ಈಗ 'ನಾವು ಫೋನ್ ಪೇ ಜೊತೆ ಮಾಡಿಕೊಂಡಿದ್ದ ಒಪ್ಪಂದ/ನಿರ್ಧಾರವು ಮುಕ್ತಾಯಗೊಂಡಿದೆ, ಈಗ ಮುಂದುವರೆಯಲು ಆಗುವುದಿಲ್ಲ, ಹೊಸದಾಗಿ ತೆಗೆದುಕೊಳ್ಳಿ' ಎಂದು ಹೇಳಿ ಸತಾಯಿಸುತ್ತಿದ್ದಾರೆ. ಹೀಗೆ ಹೊಸದಾಗಿ ತಗೊಳ್ಳುವುದರಿಂದ ಮೊದಲಿನಿಂದಲೂ 'ವೇಟಿಂಗ್ ಪಿರಿಯಡ್' (Waiting Period) ಎಲ್ಲಾ ಮತ್ತೆ ಅನ್ವಯವಾಗುತ್ತದೆ, ಇದರಿಂದ ಗ್ರಾಹಕರಿಗೆ ಬಹಳಷ್ಟು ತೊಂದರೆಯಾಗುತ್ತದೆ. ಗ್ರಾಹಕರ ಹಣ ಮತ್ತು ಸಮಯದ ಜೊತೆ ಚೆಲ್ಲಾಟವಾಡುವ ಇವರ ಸೇವೆ ನಿಜಕ್ಕೂ ಬೇಸರ ತಂದಿದೆ.""Warning! Please do not download this app; their service is completely unreliable. I had taken this insurance through PhonePe three years ago. Now they casually claim that their partnership with PhonePe has ended and we cannot continue with the existing plan, forcing us to buy a brand new one. Because of this, all the waiting periods and terms restart from scratch, causing massive inconvenience to customers. Save your time and money by avoiding them."
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Response from developer
Hi, your feedback is important to us. Please send us an email at customerapp@careinsurance.com along with your Policy/Contact details for further assistance.
