God awful app, doesn’t work, wish I could give this garbage a 0.
The app itself is hot garbage. It’s designed as if it’s already lost live service repairs. Not only is it designed as if it’s abandoned, it’s also erroring out every 3 seconds due to toddler-level coding. After the umpteenth time trying to just select your damn care service from errors, it then crashes after you attempt to punch in. God forbid you get to where you need to sign and offer your first born for verification against “fraudulent” caregivers (which makes 0 sense if your workers are going to the locations to actually check and verify everything, like you’ve been doing?), because the second you try to sign, it freezes the signature slot and then acts like a static .jpg sitting on the screen for 3-5 minutes before letting you freeze it again, for another 3-5 minutes. MAYBE you’ll get lucky and are patient enough to finish the signature. Fantastic! Go ahead and click submit. Ohhh, another error, this time it deleted the entire time entry! Gotta do it all over again, yippy!
I am completely up to date on software, my phone itself is barely a manufactured year old, and I work in tech. This app is abysmal in the worst way possible and it’s now forced as the only “verified” way to fill out anything, which again makes 0 sense when you can force location for any other device that uses an internet connection, and you can also spoof your location from any single device. I can verify every single way the same way on any device, until you literally request my blood type. Forcing me into this god awful app is making everything for caregiving worse.
Don’t even fix this. Just delete it and go back to the web page, java script and html web pages are infinitely easier to maintain and code, which is clearly better suited for whoever did this app.
I am completely up to date on software, my phone itself is barely a manufactured year old, and I work in tech. This app is abysmal in the worst way possible and it’s now forced as the only “verified” way to fill out anything, which again makes 0 sense when you can force location for any other device that uses an internet connection, and you can also spoof your location from any single device. I can verify every single way the same way on any device, until you literally request my blood type. Forcing me into this god awful app is making everything for caregiving worse.
Don’t even fix this. Just delete it and go back to the web page, java script and html web pages are infinitely easier to maintain and code, which is clearly better suited for whoever did this app.
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Frustrating app
Have no idea where in the pay period you are, whether the EOR is still needs to approve hours. You can’t look back at previous days. There’s no way other than having the EOR correct a mistake. The web portal was SO MUCH better and easier. I hate this app
Fix
Doesn’t work on IOS27 needs updated asap
Worst ever
I’ve been trying to figure out how to use this app since they changed it, and it’s been the most frustrating experience ever. I have not been able to sign in even I have an account and I kept signing in my phone through DirectMyCare in the same app but l keep getting emails stating that I am not in compliance with EVV. I’ve found that I am not alone. There’s a legion of people facing this issue. Can someone please help us?
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This App Is a Total Failure—Just Like CDWA
This app is beyond useless, and CDWA’s entire operation is an absolute catastrophe. It’s shocking how consistently CDWA manages to deliver the lowest-quality, cheapest, most poorly executed systems imaginable. This app feels like it was slapped together with zero testing, zero care, and zero understanding of the people who rely on it. It’s glitchy, unstable, and flat-out miserable to use.
CDWA has proven, over and over, that they cannot handle the responsibilities they’ve been given. Their work is careless, their systems fall apart the moment you try to use them, and their overall operation is a mess that creates more problems than it solves. The fact that the state continues to hand them contracts is infuriating and honestly makes no sense.
At this point, replacing CDWA isn’t just a suggestion—it’s a necessity. The state needs to cut ties with this disaster of a contractor and bring in an organization capable of delivering functional tools instead of this constant stream of broken, cheap, and frustrating garbage. People deserve far better than the chaos CDWA keeps producing.
CDWA has proven, over and over, that they cannot handle the responsibilities they’ve been given. Their work is careless, their systems fall apart the moment you try to use them, and their overall operation is a mess that creates more problems than it solves. The fact that the state continues to hand them contracts is infuriating and honestly makes no sense.
At this point, replacing CDWA isn’t just a suggestion—it’s a necessity. The state needs to cut ties with this disaster of a contractor and bring in an organization capable of delivering functional tools instead of this constant stream of broken, cheap, and frustrating garbage. People deserve far better than the chaos CDWA keeps producing.
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App crashes
This app is continuously crashing on me won’t sign me out when i sign out.
Non-Existent Customer Service
If your passcode isn’t working, don’t worry, there is no way to change it. The AI support is useless. The CEP (Customer Experience P… can’t remember what the P stands for) is a doom cycle.
Out of frustration I deleted the app completely off my phone, shut my phone down and restarted it then I reinstalled the app. The reinstalled app asked me all of the initial questions, one of them being to set up a new passcode. This very basic information would’ve been very helpful to include in the “help” options.
Out of frustration I deleted the app completely off my phone, shut my phone down and restarted it then I reinstalled the app. The reinstalled app asked me all of the initial questions, one of them being to set up a new passcode. This very basic information would’ve been very helpful to include in the “help” options.
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Can’t log in
Forgets my login credentials every time forcing me to manually enter my email and password. Then says they are incorrect. I can log in from my computer, but not here. All is correct but still can’t log in. Have to enter my shifts at home after I’m done for the day.
This is annoying
I get approved but can’t get into the app I’m very frustrated and ready to say I quit my WiFi connection is good. Whoever created this needs more improvement
Worse app ever!
Since having to switch to this app for work I’m always getting phone calls and emails saying my time isn’t approved, cause I’m not using the app in which I am it shows all shifts being logged in. So frustrating because I could loose my job over this!
Not registering that we are using the app!
My attendant and I are using the iOS app and yet we keep receiving emails stating we are using the web portal and are in violation?? We haven’t used the web portal in almost a year so no clue what is up with this app??
Bad app
Can not download on all devices. Doesn’t work in rural areas.
Has improved greatly
All of the reviews may say that it’s a horrible app but all of those are very old and now it’s very good. It’s very simple and easy to use. Different sign in methods may cause some problems but the one for consumer direct is really clean and well made.
Respite shift only
It only lets me start a respite shift. Where did the attendant shift option go?
Easy to use works great!
Easy app to record shifts, can adjust time if needed as I often forget to clock in or out
Hi
I’m having trouble logging in
If I could give it 0 stars
Just got the email we’re switching over. Tried to log in to the app using my existing credentials - it says they’re wrong. Logging into the webportal using the credentials lets me right through.
This app doesn’t work
Worst app I’ve ever used erases my timestamp as soon as I clock out. More than half of the time the app crashes and I can’t use it at all.
Can’t Log Back In!
It has been two frustrating months dealing with this app. Just woke up one day and was logged out of the app. I have tried every password I have ever used to log back in and no luck. Now when I tried resetting my password, severally it will say that it sent a password reset to my email. I’ll check my inbox, spam folder, everywhere and there’s nothing. The app used to be v1.0 and it’s now says v2.1 or something of that sort so I’m not sure if that is the issue. I’m not able to use this app to clock in and out of my shifts in order to stay compliant on the EVV program, which is a requirement. Somebody please look into this because this is really frustrating.
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History not added since June 18,2024
All works. Just no record.
