App is even worse than their coverage
Doesn’t work. Glitchy. Useless.
JJS12720
Worst App I’ve Used
This app feels intentionally broken. Every time you open it up, it has a 5-10 minute update it has to do in app. Not outside for downloading a new version. Some type of download in app before signing in. Then, everything inside the app has such a high lag when trying to navigate the services.
If this service was based on app alone, I would have canceled my service years ago. But, sadly, this is based on employer provided healthcare.
If this service was based on app alone, I would have canceled my service years ago. But, sadly, this is based on employer provided healthcare.
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SSabuu44
Shockingly bad
Considering the size of the company, this is probably the worst app on the planet. Opening it is a challenge. Logging in is a challenge. Staying logged in is a challenge. Changing your log in settings is a challenge. Finding what you are looking for is a challenge. Navigating back to previous screens is a challenge. And on and on.
It also takes up too much storage and is the only app I have ever used that refuses to automatically update.
Just another item on the long list of healthcare headaches most of us deal with regularly.
At this point, I think they intentionally keep this app awful to discourage people from using their insurance.
It also takes up too much storage and is the only app I have ever used that refuses to automatically update.
Just another item on the long list of healthcare headaches most of us deal with regularly.
At this point, I think they intentionally keep this app awful to discourage people from using their insurance.
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Ggdg666
Weaponized Incompetence
Embarrassingly, this app is even less useful and reliable than most government portals.
Doesn’t format to phone screen size, and serves up a spinning circle of death the moment you try to go anywhere from the Home Screen.
Save yourself the headache and the surveillance. Access your account on the computer, or use your mobile browser. Incredibly, the mobile site is more accessible and effective than the app.
I’m sure the difficulty is intentional. It is also insulting. My underfunded local school district can build a better app than the third largest for-profit corporation in the richest country in the world. UHG should be embarrassed, but I’m sure the profits they reap from their members’ inability to access their accounts override the shame they should feel.
Doesn’t format to phone screen size, and serves up a spinning circle of death the moment you try to go anywhere from the Home Screen.
Save yourself the headache and the surveillance. Access your account on the computer, or use your mobile browser. Incredibly, the mobile site is more accessible and effective than the app.
I’m sure the difficulty is intentional. It is also insulting. My underfunded local school district can build a better app than the third largest for-profit corporation in the richest country in the world. UHG should be embarrassed, but I’m sure the profits they reap from their members’ inability to access their accounts override the shame they should feel.
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Pprincesscoraaa
Trash app with no end in sight
After being with CareFirst for years now, the app has continued to suck. UI is garbage, struggles to log in, and can’t keep a session alive if the company depended on it. For the amount of money paid to them, you’d imagine they would have a half decent team to keep this together.
WWarheadsOn4heads
