App is even worse than their coverage
Doesn’t work. Glitchy. Useless.
Worst App I’ve Used
This app feels intentionally broken. Every time you open it up, it has a 5-10 minute update it has to do in app. Not outside for downloading a new version. Some type of download in app before signing in. Then, everything inside the app has such a high lag when trying to navigate the services.
If this service was based on app alone, I would have canceled my service years ago. But, sadly, this is based on employer provided healthcare.
If this service was based on app alone, I would have canceled my service years ago. But, sadly, this is based on employer provided healthcare.
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Shockingly bad
Considering the size of the company, this is probably the worst app on the planet. Opening it is a challenge. Logging in is a challenge. Staying logged in is a challenge. Changing your log in settings is a challenge. Finding what you are looking for is a challenge. Navigating back to previous screens is a challenge. And on and on.
It also takes up too much storage and is the only app I have ever used that refuses to automatically update.
Just another item on the long list of healthcare headaches most of us deal with regularly.
At this point, I think they intentionally keep this app awful to discourage people from using their insurance.
It also takes up too much storage and is the only app I have ever used that refuses to automatically update.
Just another item on the long list of healthcare headaches most of us deal with regularly.
At this point, I think they intentionally keep this app awful to discourage people from using their insurance.
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Weaponized Incompetence
Embarrassingly, this app is even less useful and reliable than most government portals.
Doesn’t format to phone screen size, and serves up a spinning circle of death the moment you try to go anywhere from the Home Screen.
Save yourself the headache and the surveillance. Access your account on the computer, or use your mobile browser. Incredibly, the mobile site is more accessible and effective than the app.
I’m sure the difficulty is intentional. It is also insulting. My underfunded local school district can build a better app than the third largest for-profit corporation in the richest country in the world. UHG should be embarrassed, but I’m sure the profits they reap from their members’ inability to access their accounts override the shame they should feel.
Doesn’t format to phone screen size, and serves up a spinning circle of death the moment you try to go anywhere from the Home Screen.
Save yourself the headache and the surveillance. Access your account on the computer, or use your mobile browser. Incredibly, the mobile site is more accessible and effective than the app.
I’m sure the difficulty is intentional. It is also insulting. My underfunded local school district can build a better app than the third largest for-profit corporation in the richest country in the world. UHG should be embarrassed, but I’m sure the profits they reap from their members’ inability to access their accounts override the shame they should feel.
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Trash app with no end in sight
After being with CareFirst for years now, the app has continued to suck. UI is garbage, struggles to log in, and can’t keep a session alive if the company depended on it. For the amount of money paid to them, you’d imagine they would have a half decent team to keep this together.
One more to the [dog] pile…
Kludgy and impossible to use. After it takes forever to load data it “spins” a wheel on every single request. When you do manage to load something the text is so small as to be unreadable, there is no zoom, and no way to export or print anything. Pretty much useless for almost everything related to its intended purpose other than collecting money; that part works just fine.
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Written by lowest bidder
This app was written by the lowest bidder and it shows.
It’s not an app, it’s a web view to the site that is already broken on Safari
It requires update upon launch
I didn’t go past login as it’s unknown if this is even an application for the firm itself and it screams of being a phishing application right now.
It’s not an app, it’s a web view to the site that is already broken on Safari
It requires update upon launch
I didn’t go past login as it’s unknown if this is even an application for the firm itself and it screams of being a phishing application right now.
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(CareLast)Their name should be CareLast
They just don’t care about updating their app website whatever this piece junk is no matter how much you report or call or write review. The app is actually useless in iPhone and website and computer as well. It’s very glitchy. it just buffer and buffer. They definitely designed it this way so that you just give up or delay getting help and just pay monthly premiums.
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Zero Stars
Do better. This app is rubbish.
Is ZERO stars an option?
I can’t even begin to fathom the number of customers and the amount of money that passes through a health insurance firm the size of CareFirst. Yet for years and after COUNTLESS updates this app is complete garbage. Half the time you can’t open the app on an iPhone. Ridiculous…..
Useless
The app takes forever to load - if it even loads. Then each function just spins and spins, but doesn’t let you get to anything. It’s been like this for weeks. I’ve uninstalled and reinstalled, restarted the phone, etc. useless. Just go to the website.
App does not update
The worse app. The app is not updating via App Store.
Proof insurance companies don’t care
This has to be the most out of date app in the world. Can’t use it to use my policy
Terrible!
I’m shocked that this app is so bad. The pages are mostly unresponsive to screen taps and when they are the screen jumps all over the place.
Never works
For a company like Blue Cross this app is actually worse than Tricare…and that says a lot! Supposedly it’s been updated and still doesn’t work.
If I could give it negative stars I would
Terrible app, has literally never worked. It will keep taking me back to the log in screen after doing two-step authentication. If I can’t even log in to see my benefits our health care system is so broken.
Truly abysmal
Thought the solid 1 star rating was a bit harsh but after trying to use the app for all of 5 minutes I realized it was more than deserving of that rating. The one purpose it should have of making it easy to see how close to my deductible I am, it fails at, as it signs out constantly despite enabling Face ID and requires re-authentication. Never have I seen such a failure of a web container in my life. A high schooler on their first day of coding class could come up with something better in a few minutes than the trash that is this app
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Only app that insists on updating itself in app instead of App Store
Every single time you open this app, it decides it HAS to spend 5 minutes updating itself before it can open. It’s the only app I’ve ever seen that refuses to update normally via the App Store like the other ten billion apps in existence.
But then what do you even expect from a health insurance company at this point? I’m surprised they haven’t coded the app to attempt to kill you just for having the nerve to ever attempt to file claims and cost them money.
But then what do you even expect from a health insurance company at this point? I’m surprised they haven’t coded the app to attempt to kill you just for having the nerve to ever attempt to file claims and cost them money.
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Is this what my premium goes towards?
I’ve been denied coverage for a number of things, so I KNOW CareFirst has money to at the very least MAKE A BETTER APP. This AND the website are TERRIBLE. Cheap. Cuts corners. LAZY.
Such a mess
This app is a mess you can’t get through anything… always difficult and that’s for years
