Such a mess
This app is a mess you can’t get through anything… always difficult and that’s for years
Freezes nonstop
Useless app that keeps freezing
Such a bad app- please fix it, people life depends on the information here.
App should not updating every time you open it. Please fix it, it’s embarrassing to have app like this and pay so much money monthly..
Does nothing
Aside from displaying a terms and conditions form, this app shows me nothing at all. Just a blank gray box
This app is god awful
This is the first app I have ever left a negative review about. It slow and clunky. Barely works half the time and every time I try to open it and login it has an update that is separate from the standard App Store update. The interface itself is intuitive enough to make sense but the performance SUUUUUCKS. And I have zero say in using it because it’s who my company offers. Anyway, use it with patience!
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Intentionally bad app
CareFirst has the resources to make this app usable but chooses not to fix it. It is an intentional barrier to transparency and consumer empowerment.
Worst app ever
This app is terrible. Makes you sign in multiple times. Things take forever to load. IF they load. Good luck finding a new doctor- things aren’t always up-to-date. I just received a new message saying sorry for the delayed response. It only took them 3 & 1/2 months to reply.
Absolutely useless
CareFirst must be intentionally sabotaging their own app. There is no excuse for such a huge insurance company to have a non-functional app. Save yourself the hassle and just stick to desktop.
App so poorly designed it has made me lobby for new health insurance at my job
It must be incredible to be so bad at your job that you can release an app like this and not worry about getting fired. If I wasn’t in need of serious medical medical care, it would be funny.
Terrible, slow, crashes
This is such a poor performing “app”. It freezes, loads, crashes out. I can’t expect to use it for even the most basic of functions.
Never works
The app never works for me, and since I can never find the website it makes this insurance very difficult to navigate.
Not an App
This is not an app, it is an unglorified web wrapper.
This is not an app!
Very bad app for the size of this company. Fix your service! This is an online link than an app.
Never works
Just spinning load screens…
Useless
Just use the website, this app is so buggy even just logging in wastes your time
Horrible app
This review is about the app, not the insurance company. It’s by far the worst app on my iPhone. It’s unbelievable how poorly it’s coded. It’s buggy and frustrating to use.
can you go lower than one star?
This app is aweful. No biometric log in. The app times out in about 30 seconds. It's like the web page inside an app, only designed by someone who doesn't have a phone and can only guess at how they are used.
Totally useless
Simply does not work. What the heck?! We pay a lot for our insurance and can’t get the care we need without getting on a desktop or laptop. This is BS. FIX IT NOW.
For a big institution like carefirst this app has to be trash on purpose
You never make any progress on this app. How is it possible my laptop boots from scratch faster than this app. After loading and logging in it successfully logs me out for no reason.
Worst App Ever!
The app is too buggy slow and freezes up multiple times. It feels like using a web browser with only one tab at a time.
