No location confirmation
When you place an order it does not consider your location, and if you hit place order you can’t cancel the order or change locations. It sent my order this morning to a location almost 2 hours from my current location and of course they!wouldn’t answer the phone to cancel it.
Won’t Scan Receipts
What’s the point of having an app that can’t scan receipts for points? I’m not joining a global third-party junk mail list online just to get a few stars. Do better, please!
Waste of time
Tried to order the famous 4 meal. Will not let me place an order because it says fries are unavailable and I can not remove fries from the value meal.
Glitchy and Unusable
“Access denied. Please contact our Guest Relations for assistance.” Whenever I try to make an account. And it’s saying “invalid address” no matter what I type in when I go to try and order anyway. The app is unusable.
Not bad
It lets you order ahead, that’s nice. I use favorites for reordering all the time.
Horrible developers and functionality
This app has the most god awful functionality and usability. It has been full of glitches and bugs since day one which have not been fixed. First off the “app” literally has issues with log in/sign on. The transition between the pop up sign in and logging in does not work. cloudfare pop ups all the time & timing out . In addition there has been an issue for about a year now where the promos and offers do not properly select at checkout. it will often duplicate items and make you re add your order despite a qualifying item be in the cart. No wonder carl’s jr bleeds cash and are shutting down location. They probably spent hundreds of thousands to some 3rd party to develop this non functioning app. Literally insane how terrible the app is and how i cannot even order my food time after time again.
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Took away scan receipt
We used to love this app, and now since they took away, Scan receipt, the app is almost useless to us. Now, in order to submit a receipt, you have to go through multiple extra steps. What a waste.
Food is great, but the rewards system is frustrating
What I love: • The food quality is consistently good—especially the chicken tenders which are always juicy and flavorful. The chicken sandwiches are solid too and worth ordering.
The problem: • The My Rewards app used to make earning Stars simple. Now when ordering in-store, the easy barcode scan that gave instant confirmation has been replaced. Instead, there's just a link saying "Earns stars for this order" that takes you to a long website form—even if you're already logged into the Carl's Jr. app.
Why this matters: • No instant feedback when you submit—you literally don't know if you'll get any Stars • Requires going to a webpage instead of staying in the app • Creates friction during rush hours—the counter staff are often in a hurry and reluctant to wait while you open the app, find the QR code, and get them to scan it • Feels like it was designed to discourage loyalty program participation • Makes me question whether Carl's Jr. actually wants to keep loyal customers around
For a chain with a paid loyalty ecosystem, the friction here is unnecessary.
The problem: • The My Rewards app used to make earning Stars simple. Now when ordering in-store, the easy barcode scan that gave instant confirmation has been replaced. Instead, there's just a link saying "Earns stars for this order" that takes you to a long website form—even if you're already logged into the Carl's Jr. app.
Why this matters: • No instant feedback when you submit—you literally don't know if you'll get any Stars • Requires going to a webpage instead of staying in the app • Creates friction during rush hours—the counter staff are often in a hurry and reluctant to wait while you open the app, find the QR code, and get them to scan it • Feels like it was designed to discourage loyalty program participation • Makes me question whether Carl's Jr. actually wants to keep loyal customers around
For a chain with a paid loyalty ecosystem, the friction here is unnecessary.
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Offers do not work properly
Offers to do not actually take the price off the total. Other apps have the ability to do this, don’t know why Carls can’t figure it out
Account already exists with this number
You can’t create an account if someone else has ever had your phone number and has created an account with it.
Best burgers
Carl’s Jr.’s has the best juiciest hamburgers I’ve ever had number one in my books
Payment doesn’t work.
App will not save my payment information so unable to order. Tried updates, deletes, new card. Have given up and deleted the app for good.
Disappointed
I can’t even log into the app it keeps kicking me out. I used Google. I use the Apple login. Nothing works.
Inept
Inept…my Carl’s Jr one day u can have points..next no points. The failures who run this lil dog and pony show are 100% inept.
Went from simplicity to hardship
Why on earth would you allow us to be able to snapshot our receipt barcode for rewards points then take it away to manually enter the receipt? It’s confusing. Either go back and let us enter the barcode number before letting us scan the receipt or let us just scan the receipt.
I don’t want to read the receipt to input for rewards its stupid and it’s the 21st century. Like come on for real.
I don’t want to read the receipt to input for rewards its stupid and it’s the 21st century. Like come on for real.
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broken app
doesnt apply any offers it shows, fix the app, waste my time to not be even worth whatever offers you have, i dont even want to go here anymore
App doesn’t work
Downloaded app and tried to get welcome deal. App just kept freezing. Deleted app. Going back to McDonald’s.
Rewards are too difficult
Since the new update. Entering rewards info is too difficult. Why is there a “scan receipt” button if you can’t even scan it. Now it sends you to website to enter in all sorts of data, I think I counted 9 bubbles or more. If Carl’s Jr wants to get rid of its reward system, after pushing for it for so long, no biggie, but be straight forward. Just take it out. I’m sure others will stay, I have no problem taking my business elsewhere.
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FIX YOUR OFFERS AND REWARDS
I’m getting real tired of even trying to order at Carl’s Jr, can’t apply any offers or rewards ever, why even have the app, why even return to Carl’s Jr if it’s gonna be this much of a hassle to use some damn online offers
wont even let me join
this stupid app doesn't allow me to login at all i put my email and password and nothing
