Worst best food app
This app doesn’t have a function where you can cancel orders if you misplaced an order at the wrong location. This app keeps on resetting my name multiple ways. And you can’t leave a proper review or contact Carlos without having to go to a whole different website and it does give you enough room to file the complaint. The app never keeps you login for some reason. It happened multiple times. It will change your name to whatever email you have. And recently, it hasn’t been letting me redeem any of my points or deals. It won’t log me out every two days.
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Overcharging sales tax
The app is charging about 18 percent in sales tax when ordering food in the Perris California market.
Add a photo option for receipts
Rewards option is cool but why is it so tedious to enter the receipt details. Please add a option to take a photo of the receipt
“Bogo for 2$”
Bs deals for some bs food
Zero point in having this app the deals are misleading and you get basically nothing.
Zero point in having this app the deals are misleading and you get basically nothing.
Smiling faces
I got to know several of Carl’s Jr staff in Reedley California they welcome me with smiles and remember my name they are so sweet and get my order fast and complete thank you Reedley Carl’s Jr
Thank you for my interview on Monday
Thank you for my interview on Monday.!
Removed ability to add receipt in app
“Oh just scan your QR code” How about you just don’t remove features that have been there for years for no good reason?
No location confirmation
When you place an order it does not consider your location, and if you hit place order you can’t cancel the order or change locations. It sent my order this morning to a location almost 2 hours from my current location and of course they!wouldn’t answer the phone to cancel it.
Won’t Scan Receipts
What’s the point of having an app that can’t scan receipts for points? I’m not joining a global third-party junk mail list online just to get a few stars. Do better, please!
Waste of time
Tried to order the famous 4 meal. Will not let me place an order because it says fries are unavailable and I can not remove fries from the value meal.
Glitchy and Unusable
“Access denied. Please contact our Guest Relations for assistance.” Whenever I try to make an account. And it’s saying “invalid address” no matter what I type in when I go to try and order anyway. The app is unusable.
Not bad
It lets you order ahead, that’s nice. I use favorites for reordering all the time.
Horrible developers and functionality
This app has the most god awful functionality and usability. It has been full of glitches and bugs since day one which have not been fixed. First off the “app” literally has issues with log in/sign on. The transition between the pop up sign in and logging in does not work. cloudfare pop ups all the time & timing out . In addition there has been an issue for about a year now where the promos and offers do not properly select at checkout. it will often duplicate items and make you re add your order despite a qualifying item be in the cart. No wonder carl’s jr bleeds cash and are shutting down location. They probably spent hundreds of thousands to some 3rd party to develop this non functioning app. Literally insane how terrible the app is and how i cannot even order my food time after time again.
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Took away scan receipt
We used to love this app, and now since they took away, Scan receipt, the app is almost useless to us. Now, in order to submit a receipt, you have to go through multiple extra steps. What a waste.
Food is great, but the rewards system is frustrating
What I love: • The food quality is consistently good—especially the chicken tenders which are always juicy and flavorful. The chicken sandwiches are solid too and worth ordering.
The problem: • The My Rewards app used to make earning Stars simple. Now when ordering in-store, the easy barcode scan that gave instant confirmation has been replaced. Instead, there's just a link saying "Earns stars for this order" that takes you to a long website form—even if you're already logged into the Carl's Jr. app.
Why this matters: • No instant feedback when you submit—you literally don't know if you'll get any Stars • Requires going to a webpage instead of staying in the app • Creates friction during rush hours—the counter staff are often in a hurry and reluctant to wait while you open the app, find the QR code, and get them to scan it • Feels like it was designed to discourage loyalty program participation • Makes me question whether Carl's Jr. actually wants to keep loyal customers around
For a chain with a paid loyalty ecosystem, the friction here is unnecessary.
The problem: • The My Rewards app used to make earning Stars simple. Now when ordering in-store, the easy barcode scan that gave instant confirmation has been replaced. Instead, there's just a link saying "Earns stars for this order" that takes you to a long website form—even if you're already logged into the Carl's Jr. app.
Why this matters: • No instant feedback when you submit—you literally don't know if you'll get any Stars • Requires going to a webpage instead of staying in the app • Creates friction during rush hours—the counter staff are often in a hurry and reluctant to wait while you open the app, find the QR code, and get them to scan it • Feels like it was designed to discourage loyalty program participation • Makes me question whether Carl's Jr. actually wants to keep loyal customers around
For a chain with a paid loyalty ecosystem, the friction here is unnecessary.
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Offers do not work properly
Offers to do not actually take the price off the total. Other apps have the ability to do this, don’t know why Carls can’t figure it out
Account already exists with this number
You can’t create an account if someone else has ever had your phone number and has created an account with it.
Best burgers
Carl’s Jr.’s has the best juiciest hamburgers I’ve ever had number one in my books
Payment doesn’t work.
App will not save my payment information so unable to order. Tried updates, deletes, new card. Have given up and deleted the app for good.
Disappointed
I can’t even log into the app it keeps kicking me out. I used Google. I use the Apple login. Nothing works.
