Food is great, but the rewards system is frustrating
What I love: • The food quality is consistently good—especially the chicken tenders which are always juicy and flavorful. The chicken sandwiches are solid too and worth ordering.
The problem: • The My Rewards app used to make earning Stars simple. Now when ordering in-store, the easy barcode scan that gave instant confirmation has been replaced. Instead, there's just a link saying "Earns stars for this order" that takes you to a long website form—even if you're already logged into the Carl's Jr. app.
Why this matters: • No instant feedback when you submit—you literally don't know if you'll get any Stars • Requires going to a webpage instead of staying in the app • Creates friction during rush hours—the counter staff are often in a hurry and reluctant to wait while you open the app, find the QR code, and get them to scan it • Feels like it was designed to discourage loyalty program participation • Makes me question whether Carl's Jr. actually wants to keep loyal customers around
For a chain with a paid loyalty ecosystem, the friction here is unnecessary.
The problem: • The My Rewards app used to make earning Stars simple. Now when ordering in-store, the easy barcode scan that gave instant confirmation has been replaced. Instead, there's just a link saying "Earns stars for this order" that takes you to a long website form—even if you're already logged into the Carl's Jr. app.
Why this matters: • No instant feedback when you submit—you literally don't know if you'll get any Stars • Requires going to a webpage instead of staying in the app • Creates friction during rush hours—the counter staff are often in a hurry and reluctant to wait while you open the app, find the QR code, and get them to scan it • Feels like it was designed to discourage loyalty program participation • Makes me question whether Carl's Jr. actually wants to keep loyal customers around
For a chain with a paid loyalty ecosystem, the friction here is unnecessary.
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Offers do not work properly
Offers to do not actually take the price off the total. Other apps have the ability to do this, don’t know why Carls can’t figure it out
Account already exists with this number
You can’t create an account if someone else has ever had your phone number and has created an account with it.
Best burgers
Carl’s Jr.’s has the best juiciest hamburgers I’ve ever had number one in my books
Payment doesn’t work.
App will not save my payment information so unable to order. Tried updates, deletes, new card. Have given up and deleted the app for good.
