Carpay User Reviews
Customer Experience
~ Based on 34 written reviews from the US App Store.
What users say
Summarized from real user reviews of Carpay. Based on 4.9K reviews and a 4.8/5 average, it highlights the 3 positives and 3 negatives reviewers mention most about this Finance app.
Positive things
- ⭐Convenient and easy to use
- ⭐Secure payment method
- ⭐Helpful for making car payments remotely
Negative things
- 💰Excessive and unexpected fees
- 🔒Security issues with login and payment processing
- 🐛Buggy and unreliable app functionality
Is Carpay Safe?
Carpay appears safe based on user ratings. AppsHunter Safety Score for Carpay is 95/100.
This assessment is based on 4,868 user ratings, with an App Store average of 4.8/5.
Safety Analysis
~ Based on 4,861 App Store ratings for Carpay.
Is Carpay Legit?
Carpay appears to be a legitimate app. AppsHunter Legitimacy Score for Carpay is 83/100.
Based on 83 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
Been paying 11.99 since i got my car because “the dealer set up my auto pay @
I think it’s rip off tht I have to pay a extra 3.50 because I paid a hour later then u requested the money
This app is pointless 4 dollars for a connivence fee are u fkkm wish i could talk to the greedy guy
I tried to make a payment but it kept saying my card was invalid despite the fact that my card is still valid for another seven months and I put its information in correctly. I had trouble logging in as well as it kept telling me my credentials were invalid. Get it together.
If it were possible to give this company and the vehicle I bought this vehicle through a -1000 I would this app raises the fees without any notice there’s a fee on there that I never signed up for the company I bought the vehicle through was the biggest scam companyalive other than this app I wish I had never done it. It was one of the most worst mistakes of my life.
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Not user friendly, designed to scam the unsuspecting and low income. Does not allow you records of historical payments or set up future payments. Also, does not stick to payments dates setup by original contracts. Many people will be seeking litigation shortly.
If you ever buy a car and you have to use or pay through this app return the car because they have horrible customer service. I mean absolutely horrible customer service they’re rude. They belittle you. They talk down to you. It’s absolutely horrible. I’ve even tried speaking to a supervisor the supervisors are just as horrible and have horrible customer service just as their agents do not go with this company. If I could give a -100 stars I would if I can give a -1000 I’ll feel like that would be generous.
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App updated and now my credentials have been deleted
Not user friendly, designed to scam the unsuspecting and low income.
My car salesman lot is located in Illinois and I live in Missouri. This app is so convenient and keeps me from having to drive across town just to make a car payment!
La app no me deja hacer los pagos porque me toca siempre agregar el método de pago cada vez que voy pagar aún así ya esté guardado la tarjeta.
The app is great I just hate that I get charged a 17.99 fee to pay my care note
I log in and the app never seems to load my information I get charged a convenience fee all the time because I have to make payments through the website online instead of the app
Takes less than a second to pay my car. It’s great
Ten dollar payment fee is RIDICULOUS. At weekly payments that’s almost $45 EXTRA a month in PAYMENT FEES alone!!! Not to mention the outrageous financing fees!! That’s almost $600 a year added on to a car that’s already overpriced!! Rip off. Scam artists.
Can’t setup auto pay screwed up system
I am very pleased. Easy online access. You can pay car payment here. Shows you payment history, balance and reminder for next payment. I recommend it to anyone. Saves a lot of time and hassle from trying to pay over the phone.
Page does not open i have tried for days and support never got back with me
Because I get charged a $5 fee extra just to pay my bill every month! This was not in the contract when I purchased the vehicle, you guys are ripping people off for no reason! Paying your bill should be free!!!
Great service great people
