Carpooll.com User Reviews

Customer Experience

Positive experience74.4% of reviews
Neutral0.0% of reviews
Negative experience25.6% of reviews

~ Based on 39 written reviews from the US App Store.

What users say

Is Carpooll.com Safe?

Not enough ratings yet to assess Carpooll.com.

Is Carpooll.com Legit?

Carpooll.com: Smart Rideshare appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Carpooll.com is 65/100.

Based on 65 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Misleading ad in the app

Keep showing an app saying my phone is infected by computer virus.

Ads

Why the hell you have lot of ads on this app.
I dont think its making users easier rather its irritating.

Better then Poparide

Very easy to use. More rides needed though

Response from developer

Thank you for your kind words

Unrefunded Wallet Balance

It has been over six months since I deposited money into the app wallet for a trip. Unfortunately, no driver was available at the time, and I have still not received a refund. The app does not allow users to withdraw their money from your wallet after it has been deposited, despite the service not being provided.
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Its ads everywhere don’t thinks its a rideshare app

Huge challenge to close ads everywhere ads finding driver ads can’t close , posting ride ads can’t close feels like ads ads everywhere not satisfied with the app .
It’s not an app it’s ad app

Hard to find ride and to give ride. Almost no one using

No customer ,no rides

best carpool app in canada

Definitely using daily

Response from developer

Thank you for your feedback!

Bad User Experience

I’ve installed the app and posted a ride. Meanwhile there were multiple instances or mostly all the time, the screen becomes blank with white screen. No navigation to go back to previous screen or that white screen shouldn’t be there in the first plane to be honest. And unlike Poparide, there are ads on this app. But it makes sense as they are allowing for cash rides. I know this app is new, need a lot of work around. Hoping the bugs will be resolved!
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No rides

Not received a single request.

Response from developer

Hi there! 👋 We’re sorry to hear you haven’t received any ride requests yet. Ride availability depends on your route, timing, and nearby users — our community is growing rapidly, so you should start seeing more matches soon! In the meantime, try: •Posting your ride a few hours or days in advance •Enabling notifications so you don’t miss new requests •Updating your profile and route details for better visibility If you’d like, please reach out to us at support@carpooll.com — we’ll be happy to look into your account and help you get matched faster. Thanks for being part of Carpooll! 🙌

Better then Poparide

Very easy to use. More rides needed though

app not working well and poor support

Very Poor app. I created a ride 3 times, I can’t see it, even through web portal.
But riders can see it. Customer service is not responding to me in the chat and the email.
Very poor experience.

Response from developer

Hi Ahmadou56, thank you for your feedback. We sincerely apologize for the trouble. This was caused by a temporary issue that has now been fully resolved. Your experience should be seamless now. If any problems persist, please contact us at contactus@carpooll.com. We're here to help.

Really amazing rideshare app

I am saving lots of money

Response from developer

Thank you for your kind words

This app doesn’t work in the US

If it doesn’t work in the US don’t show it in US App Store! Stay in Canada! Wasted my time and data to download

Id upload click is not working

Poor customer experience id upload button via camera is not working

Response from developer

Hi Karminder70, thank you for your feedback. We sincerely apologize for the trouble. This was caused by a temporary issue that has now been fully resolved. Your experience should be seamless now. If any problems persist, please contact us at contactus@carpooll.com We're here to help.

Feature

The app requires car details for drivers. Where as other popular apps for carpooling keeps this as an option. I usually rent the car fro carpooling so how do i enter details of it on the app. They should have kept optional.

Response from developer

Thank you for your feedback! We understand that requiring car details can feel restrictive, especially if you frequently rent cars for carpooling. Our goal is to ensure a seamless and secure experience for both drivers and riders. If you’re renting a car, you can simply input the details of the vehicle you’re using at the time. You can also update the car information later if you switch vehicles. That said, we appreciate your suggestion about making this optional, and we’ll consider it as we continue improving the app based on user feedback like yours. Your input means a lot to us, and we’re here to help if you have any further questions or concerns. Safe travels! 🚗✨

Best app for carpooling

Awesome app to use, very easy to navigate, find and post rides. Pink pool is a very unique and reliable feature for women.

Response from developer

Thank you so much for your kind words and for highlighting the Pinkpool feature! 🌸 We’re thrilled to hear that you find the app easy to use and that Pinkpool adds value to your experience. Providing a safe and reliable option for women is something we deeply care about. Your support motivates us to keep improving and adding features that make your carpooling experience even better. Safe Travels!

Amazing app for rideshare

The best app there is currently for carpooling. Amazing features, great user experience and friendly UI

Response from developer

Thank you for your amazing review! 🌟 We’re delighted to hear that you’re enjoying the features, user experience, and friendly interface of the app. Your support inspires us to keep delivering the best carpooling experience possible. Safe and happy travels!

I am enjoying carpool as a driver and having great earnings

Definitely Recommend

Response from developer

Thank you for sharing your experience! 🚗💸 We're thrilled to hear that you're enjoying carpooling as a driver and that it's helping you earn well. Your success is our motivation to keep improving the platform. Wishing you many more great rides ahead! 😊✨

Carpool.com

The carpool feature is fantastic! It saves money and helps reduce traffic and pollution. Highly recommended.

Response from developer

Thank you for your wonderful feedback! 🌟 We're so glad you’re enjoying carpool and its benefits for saving money and contributing to a greener environment. Your recommendation means the world to us. Together, let’s keep making a positive impact on the planet! 🌍🚗✨

Best App ever

Best service with cheapest price

Response from developer

Thank you for your kind words! 🌟 We're thrilled to hear that you're enjoying our service and finding it affordable. Providing the best value and experience for our users is our top priority. Safe travels and happy carpooling!