App Lags
App lags to show what’s actually on the thermostat.
Vanished review, pushing SmartHome?
03/05/2025 Now each day when I open this app it pushes Carrier SmartHome. Why? Why push an app that’s even worse than this one?
Imagine that, my reviews just up and vanished. Guess they didn’t like my stinging rebuke of the ongoing incompetence. The last one was posted here because the app lost all of my information and was thus nonfunctional. 4 years of messing around and we still have an unreliable app.
Imagine that, my reviews just up and vanished. Guess they didn’t like my stinging rebuke of the ongoing incompetence. The last one was posted here because the app lost all of my information and was thus nonfunctional. 4 years of messing around and we still have an unreliable app.
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Horrible!
Does not give the same info you get on the wall. I know how to work the wall and the old app looked just like the wall. This does not!
Bad update
I just updated and it wiped me out of all settings. Manually re-entered data, yet it still wouldn’t connect.
Warning! Don’t install this update!!!!
Just got off phone with supper and there is a problem with this update -they’re trying to fix it.
I’ve been using this app for a year with no issues. I’ve recd other push updates and they’ve been fine. This new update took the app down and erased all data.
I’ve been using this app for a year with no issues. I’ve recd other push updates and they’ve been fine. This new update took the app down and erased all data.
DOES NOT WORK
Again an update that does not work. Wiped out all my info and will not let me put it back in. Gives all different errors. (503, does like name I call it).
Bad technology
Whatever you are doing with the app to try and force customers to a different app is a terrible business practice. Poor execution and rollout!
Endless updates
Too many updates.
Can’t see Gray icon
This app can be very frustrating. Goes offline often and disappointing limits on humidity levels for both summer and winter. What I’m really disappointed in now as you changed your easy to see royal blue color on the app icon to a very hard to see gray icon. Please switch back to the blue color that is known to be Carrier and is much easier to find amongst all my apps.
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WARNING BRICK UPDATE
Version 1.8.12 bricks the app and forces a move to the new SmartHome app which is inferior! If you are going to force a move the new app better at least have the same functionality, like outdoor air temperature as measured by the unit is no longer displayed!!! Give me access back to this app which had it displayed front and center until you get the new app ready and then I’ll happily move!
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Stopped working
Worked for about 18 months after we bought the expensive system and then the system and app went offline. It is connected to WiFi by app won’t connected. Troubleshooting does not work. App has limited help and support. Disappointed for what I spent on the system and app for remote access not to work. We were away on vacation and the temperature went from 75 down to 30 and we wanted to turn on the heat remotely and could not.
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Slow to update & info screen
Find that the app main screen takes a long time to update to what the actual temp is saying on the thermostat. VERY frustrating. Should update when you go to that screen or pull it up. Shouldn’t have to wait a few minutes to see if it changes to the right temperature. Really a big issue.
A separate issue, would be nice to show the stage and fan status on the main screen along with the temperature. You invest in an expensive 2 stage system, you shouldn’t have to dive into murkier screens to see this info. Even if it’s on the zone screen would be nice. Also should show the temperature the unit is set to on the wall thermostat. That seems like a big oversight.
A separate issue, would be nice to show the stage and fan status on the main screen along with the temperature. You invest in an expensive 2 stage system, you shouldn’t have to dive into murkier screens to see this info. Even if it’s on the zone screen would be nice. Also should show the temperature the unit is set to on the wall thermostat. That seems like a big oversight.
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Why UI change? The mode was changed with service!
I LOVE the Carrier app! And now I have faith in Carrier too. Last week service tech did maintenance. Afterward the app seemed to change. Then we noticed air and heat wasn’t switching automatically. I first blamed the app. A call back to the service company and I learned the service tech changed our setting OFF of “auto” and didn’t put it back. Now the app is also working as it was before. Carrier sent an email offering assistance. Thanks Carrier for the follow up!
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App stopped working for me
Latest update broke the app. The app is telling me that I don’t have any connected devices now. All of my information was deleted from the app. I tried deleting the app and reinstalling it. My login credentials are no longer working. I even tried to create a new account again and even that is not working. Carrier please fix this problem!
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Incompetence
Unsatisfactory!
Unable to switch from heat to cool
Update:
I recently downloaded the new carrier app and everything appears to be working properly now. The new app has a more modern appearance and seems to be easier to maneuver around. As long as it continues to function well that is my main concern.
Noticed recently you are unable to switch from heat to cool in the app. The cool selection under mode is grayed out as is the auto selection. This is something new. Please fix this latest problem the app
I recently downloaded the new carrier app and everything appears to be working properly now. The new app has a more modern appearance and seems to be easier to maneuver around. As long as it continues to function well that is my main concern.
Noticed recently you are unable to switch from heat to cool in the app. The cool selection under mode is grayed out as is the auto selection. This is something new. Please fix this latest problem the app
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Let me get this straight
It’s been almost 2 1/2 years since Carrier gave us Carrier Home and forced us all to become beta testers for your app. You finally have it working most of the time and now you’re going to shut down this app to make us become beta testers for another Carrier app? Unbelievable!
Buggy
The app shows completely different settings than my actual thermostat. It’s as if it just makes it up. The schedule doesn’t match, the comfort profiles don’t match, and even the heating type is incorrect. I don’t know how this system communicates but it seems the api between the app and the thermostat needs to be debugged.
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Cannot access Cool
The latest update - can no longer choose “Cool” as a mode of operation. The “Cool” option is dimmed and unselectable. Fix this and I’ll update my review to more stars.
Update: Carrier responded to my request quickly and my app is now working properly. Thank you - 5 Stars!
Update: Carrier responded to my request quickly and my app is now working properly. Thank you - 5 Stars!
Frustrating app
For some reason I cannot control the AC from the app. I can control heat but air is grayed out. Frustrating.
