Highly Unprofessional Approach
I got my car inspected on Cars24 and they gave it such a poor value, that I was surprised. On the other hand the inspection person who visited gave wrong information about my car in inspection eg. “He mentioned that pollution certificate is not there for the car, even though I shared the document on the app where the RC clearly indicates the PUC expiry date which was valid.” It seems that they intentionally devalued the car, as my car was in good condition and made me a sale offer that was pathetic. The inspection person not only manipulated me to buy a membership for 3 months ad campaign on Cars24, but also asked and took a tip from me. This was done before they gave the value of the car.
After that, when I received call from them for selling the car, they started the conversation with the words “nobody will give even this much for the car”. I was extremely disappointed with their approach. Eventually I reached out to Spinny, where long story short, I sold my car at a price INR 1 Lakh higher than the price quoted by Cars24.
I hope this review reaches out to most of the people, so that you can save yourself from Cars24’s devalued sales trap.
After that, when I received call from them for selling the car, they started the conversation with the words “nobody will give even this much for the car”. I was extremely disappointed with their approach. Eventually I reached out to Spinny, where long story short, I sold my car at a price INR 1 Lakh higher than the price quoted by Cars24.
I hope this review reaches out to most of the people, so that you can save yourself from Cars24’s devalued sales trap.
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Response from developer
Hi Abhishek! We understand your disappointment regarding the offered price for your car. Please note that CARS24 operates on an online auction system, allowing our channel partners to place bids on your car, and we offer the highest bid we have received. We're glad to hear that you found a deal that meets your expectations, and we look forward to assisting you again in the future. #CARS24Crew
Totally fraud, The biggest fraud company in the market.
Cars24 is a huge fraud company. I tried to sell my car through Cars24, and their engineer came to inspect it. After the inspection, I received a call from a lady named Ayushi from Cars24. She said that if I wanted to list my car for sale, I would have to list it on the Cars24 app and pay an amount of ₹2,124. After that, I would start receiving buyer price offers, and if the offer wasn't satisfactory according to my demanded price, I would get a full refund within 15 days through their refund policy. I told her I would discuss it with my family first. After that, the lady called me 3-4 times daily, urging me to pay the fees. I was busy with work at the time, so I asked for some time. But she kept forcing me, saying that according to their policy, I would get a good price for my car, or I would get a full refund within 15 days. So, I made the payment on November 22, 2025. Now, the important thing is that it's been 41 days since the car was listed, and I've only received one offer, which was a very low price compared to my demanded price, so I rejected it. When I call the lady named Ayushi, she doesn't answer, and when she does, she says, "Sir, I have submitted a request; your refund will arrive." But no refund has come, and now she has stopped answering my calls altogether. These people claim Cars24 is a No. 1 trusted company. So who is responsible for this now? This is a completely fraudulent company; their entire staff is full of dishonest people. Very disappointing. Don't trust them at all.
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Response from developer
Hi Harshu! This is certainly not an experience we want you to have with us. Please share your contact details by filling out this form (https://bit.ly/CARS24Cares), and our team will promptly reach out to you.
Scam
It's scam, initially after evaluation offered high price so you will be tempted and get multiple calls from. cars 24 representative to accept the price, looking at higher price and follow up for immediate deal, you reject all other offers from other dealers. After accepting the offer they will show that they have scheduled pickup for your car and their representatives will come for car pickup and documentation work at given time be ready with all documents given in list. After that nobody comes, after waiting for hour or two when you call their representative he will say waiting for advance from channel partner and once done they will update you. After that they just back out and gives the reason which shows you have not accepted the price within given time, you are at fault. Then you try to follow up to representatives which do not reply to messages or calls. You try to schedule call back from given link but no call back received afterwards It's scam now if you go to local dealer again they will now offer lower that what was offered earlier. I think they are sharing profits with local dealers with such collaboration. Since I had got calls from local dealers in between offering much lower price and when I said | already have this Xxx price that say you are already getting much higher you can blindly take the offer. Surprise is offer price by dealer is without seeing the car which clearly indicates they are planted.
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Response from developer
Hi, we understand that the price may not meet your expectations. Could you please share your details through this form (https://bit.ly/CARS24Cares), our support team will contact you promptly. #CARS24Crew
Misleading and Unethical Practices by Cars24 – Beware!
I recently had a very disappointing experience with Cars24. I was told by their inspection agent that by paying ₹1100, my car would be listed for auction for 90 days. Based on this assurance, I made the payment through the app.
But right after paying, I was shocked to find out that the ₹1100 was only for the inspection, and I was prompted to pay again if I wanted to actually feature in an auction. This is a clear case of miscommunication and misleading sales tactics.
I would never have opted for the inspection in the first place if I knew it wasn’t tied to the auction listing. It felt like a trap to get me to pay, and now I’ve wasted my money for something I didn’t want.
Cars24 needs to train their agents properly and be transparent with their pricing and process. Customers should not be tricked into payments under false assumptions.
Extremely disappointed. I do not recommend using their service unless they clean up their act.
Update : While Cars24 did provide me with a refund, I am disappointed that their team has been repeatedly pestering me to change my review to 5 stars, saying that their management is pressuring them. Genuine service should naturally earn positive reviews, not forced ones. This practice feels unprofessional and focuses more on ratings than true customer experience.
But right after paying, I was shocked to find out that the ₹1100 was only for the inspection, and I was prompted to pay again if I wanted to actually feature in an auction. This is a clear case of miscommunication and misleading sales tactics.
I would never have opted for the inspection in the first place if I knew it wasn’t tied to the auction listing. It felt like a trap to get me to pay, and now I’ve wasted my money for something I didn’t want.
Cars24 needs to train their agents properly and be transparent with their pricing and process. Customers should not be tricked into payments under false assumptions.
Extremely disappointed. I do not recommend using their service unless they clean up their act.
Update : While Cars24 did provide me with a refund, I am disappointed that their team has been repeatedly pestering me to change my review to 5 stars, saying that their management is pressuring them. Genuine service should naturally earn positive reviews, not forced ones. This practice feels unprofessional and focuses more on ratings than true customer experience.
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Response from developer
Hi Vinay! As a service gesture, a refund has been initiated to your source account and the amount should reflect in your account within 7-10 working days. If you need further assistance, please don’t hesitate to reach out to us at care@cars24.com. #CARS24Crew
Swindlers
Worst app with misleading info
