Bad Customer Support
I have made several purchases using this platform and had problems with all but 1. Each time I contact customer support they disregard me and I end up loosing money, not getting what I purchased, or both. This company does not care about its customers at all. It’s extremely frustrating to try communicating with a company whose customer service doesn’t care who is being screwed over as long as the company is making money.
If I had a single issue, I would not have bothered to write a review but it was multiple times, with different sellers, and the company is to blame. I will obviously never be using their services again and I recommend that no one else does either.
Save yourself the headache, shop elsewhere.
If I had a single issue, I would not have bothered to write a review but it was multiple times, with different sellers, and the company is to blame. I will obviously never be using their services again and I recommend that no one else does either.
Save yourself the headache, shop elsewhere.
Show more
Response from developer
Thank you for sharing your feedback. This is definitely not the standard of service we aim to provide, and we apologize for any delayed responses you experienced due to a higher volume of inquiries than usual. While our response times can sometimes be longer than we would like, we want to assure you that when issues are reported to us on time, we always investigate them thoroughly and try our best to offer fair solutions. We would like to know more about what happened with your purchases to see how we can clarify the situation and assist you further. Please reach out to us via our Help Centre with your account or claim details so we can look into this for you
I’m Hooked!!!
Awesome App
Viele Bots unterwegs
Ich verstehe nicht Wie kann das sein wenn ich jetzt wenn ich eine Preis biete, direkt in Sekunde wird höher Gebot gibt jedes Mal dasselbe. Ich mache 80€ und genau 1 Sekunde später sehe ich, dass eine andere 90€ Gebot hat wenn ein zweimal passiert ist, okay aber jedes Mal solange, wenn das Maximum Preis nicht erreicht ist, kann man ganze Tag spielen passiert nicht. Also irgendwie verstehe ich nicht ob das alles jetzt Brot machen oder hinterher catawiki setzen zu viele Leute, die die gleiche Produkt haben wollen, die ich haben will . Ich gucke nach paar Tage. Wenn das jedes Mal gleiche passiert wird, dann suche ich eine andere App. Gute Produkt sieht man aber weiß man nicht, ob man die auch hier was kaufen kann
Show more
Response from developer
Dear Customer, we're sorry to hear this. Please contact us so we can further help you. For help about an order, kindly go to the order page of an object to get support from there or contact us from the help centre article related to your question \(https://www.catawiki.com/en/help\). We look forward to hearing from you! Catawiki Webcare Team
Insulting
How they list your item is terrible. You can’t share your auction details on social media and you have to wait a week for approval before anything happens. Then they secretly don’t tell you how much they think it’s worth not shown on your selling dashboard but on the website where you’re not connected to your own account! like what kind of expert does that?? My item was undervalued badly and it was a prototype artist proof with provenance emails by a famous artists. Personally I would go elsewhere, they aren’t serious people and the buyers are a joke and are Not serious collectors here. I wouldn’t be surprise if some reviews on here aren’t genuine.
Show more
Bidding termination time
I found that I was outbid in several instances after the bidding deadline while I was on top and hence lost the auction. I find this not professional from your part and when the bidding clock goes to zero then the highest bid should be honoured. Extending the bidding after the clock turns to zero is not fair. I can show you evidence of this where I lost out on a few bids!!!!
Show more
Pessima esperienza
Non ho ricevuto l’oggetto comprato e avere supporto sia da parte di Catawiki che del venditore è estenuante e dopo 25 giorni di ritardo sulla consegna, e la conferma che il pacco è missing da parte di FedEx, non ho ricevuto rimborso e nessuna chiara indicazione se avrò mai i miei soldi indietro. Non userò più questa piattaforma per i miei acquisti. Ho fatto recensione negativa prima e già è stata rimossa una volta. Lasciano solo quelle positive e anche questo mi sembra poco professionale.
Show more
🚫 Broken auction system with no accountability🚫
Extremely frustrating experience.
As a buyer, If seller is not satisfied with the final price, they can easily cancel the order. Your money can then blocked for up to a week while it is refunded, wasting both time and trust.
As a seller it’s even worse a non paying bidder can completely ruin a high value auction, and you may have to wait weeks before your item is released again. In my case, it took nearly a month.
There are no strong consequences or balanced protections for users. The system feels unfair and leads to wasted time and financial loss.
Ultimately, this platform can directly cause financial loss and damage to its users.
As a buyer, If seller is not satisfied with the final price, they can easily cancel the order. Your money can then blocked for up to a week while it is refunded, wasting both time and trust.
As a seller it’s even worse a non paying bidder can completely ruin a high value auction, and you may have to wait weeks before your item is released again. In my case, it took nearly a month.
There are no strong consequences or balanced protections for users. The system feels unfair and leads to wasted time and financial loss.
Ultimately, this platform can directly cause financial loss and damage to its users.
Show more
Perfekt
Catawiki bietet wirkliche Sicherheit beim Kauf und das ist sehr wichtig. Ich bin mit Catawiki vollkommen zufrieden und hatte noch nie Probleme - sehr zu empfehlen !!
Extremely expensive shippings and persuasion
The shippings are crazy and the fees as well. Good products found there but be ready to pay much more than what it says. Plus they take fees from both sides so not really worth it.
Number is “Invalid”
I’m trying to verify my number and it keeps saying it’s invalid. Reported this problem to customer support but they don’t answer though it’s been a week. Losing some of my holy grails because of this trouble
Woman with child
I received my order years ago but when I tried to check it out on the CATAWIKI website it was not included in my purchases.Can you please provide me with the reasoning behind this error
Pago
He ganado un articulo y no me permite psgarlo
I would give better rating an order more
I would give a better rating and order more but it seems like when I do bid there’s a high reserve and high shipping some people on here are charging $70+ that’s horrible for a auction that adds to the price making gemstones specifically unaffordable coupled with the lack of certification and possible scam this makes it not a good experience…
Show more
Valoración
Es una aplicación que está bastante bien, pero esperemos que no tengas un problema con el envío siempre que sea fuera de tu país de residencia, esta aplicación pasa del cliente .
INCOMPETENT
I was told I had been “outbid”, that bidding was “closed”and the item had been “sold”.
Then they demanded payment for the item, despite clear evidence they were wrong… claiming I - a paying customer - was “confused”.
Outrageous way to “support” customers.
Then they demanded payment for the item, despite clear evidence they were wrong… claiming I - a paying customer - was “confused”.
Outrageous way to “support” customers.
achats pierres naturelles
reçues dans les temps. Attention, les frais de douane peuvent marger les produits hors union de 20 pct supplémentaires.
Nice
Süper bien
Support is lacking
Fun app to use. However, when there is an issue with the purchase , it’s extremely hard to get support. I filed a claim 5 days ago and still no response yet . 😅. Also the shipping fee should be standardized, some vendors charges a lot for shipping , which is ridiculous .
Bez sensu
Nie polecam
Estafa
Aplicación en teoría de subastas que te cobran un seguro por si hay algún problema que no sirve para nada, no hay servicio de atención al cliente, haces una reclamación le mandas las pruebas que te solicitan y por arte de magia dicha reclamación no existe.
Si quieres ser estafado está esta es tu aplicación.
Si quieres ser estafado está esta es tu aplicación.
Show more
