Latest update wiped entered data
Modes of travel as well as all the travelers were wiped out after the latest recent update which means next time I use the app I have to re-enter all the information again. Very frustrating 😢
Crash
I opened the app, it said I had to update. After update the app crashes within one second of opening. Restarted phone and it still crashes. It needs another update I think.
Using it
The app will not open
App crash resolved after reinstalling
At first I was unable to open the app, but once I removed the app and reinstalled it, it worked just fine.
Seriously!?
It seems like this app is no longer supported and should be removed from the AppStore? It will not let me login…keeps sending me to the same place over and over again despite logging in. This is the best the USGOV can do!?
Can’t open the app
App said needed updating - updated - try to open the app - app closes
I’m impressed …
At just how stupid this app is. I’m coming in on a commercial flight and want to report my pending arrival. The app won’t let me report unless I give the pilot’s name and information. Now, just how many passengers on a commercial airliner know the name and immigration information of the pilot? BUT the app won’t let you report without it. Oh, well, that’s helpful. They want to know the flight number. My flight number has a letter in it, but the app doesn’t let you put letters in. They want to know the tail number of the aircraft. How the heck do I know? I’m sitting in a hotel or in the terminal or on the plane! Obviously this app was only made for illegals to break into the country with the government’s blessing, not for citizens.
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Crashes constantly
Since installing IOS 18 it crashes when trying to enter a change of port of call. Great when the app works.
Worthless!
One-time verification codes never worked. Rebooted multiple times and tried about 12 times total, but it never worked. Called CBP, but they were no help. Had to travel an extra
1-1/2 hours (and considerable gas burned)
because the CBP ROAM system didn’t work - very frustrating!
1-1/2 hours (and considerable gas burned)
because the CBP ROAM system didn’t work - very frustrating!
Broken
Latest update fails to submit arrivals.
Broken
The “update” that they FORCED ME to update to continue use the app causes it to crash after I login, select my vessel, and click next. Not the app is useless, guess I won’t use it and see what happens 🤷♂️
What a Jacksonville Customs Officer Told Me:
What a Jacksonville Customs Officer Told Me:
« I would advise against using the ROAM app until after you have a cruising license secured. Be sure to make formal entry with CBP form 1300 at the first port of arrival when you return from foreign. »
« I would advise against using the ROAM app until after you have a cruising license secured. Be sure to make formal entry with CBP form 1300 at the first port of arrival when you return from foreign. »
No response
I’ve been waiting for an agent to reply for over two days now to grant me access from Florida to Bahamas. I have uploaded all my information and the app keeps on saying waiting. You cannot cancel the request or navigate the app while this is in progress.
Great idea but has problems
We used the app to apply for a cruising license which we received confirmation for and now when we want to “report cruising port of call” we are unable to. Our only option continues to be “report arrival”. We are now calling to report our port of call and every officer has been very kind trying to help us but they have no training on the app and there doesn’t seem to be any technical support. It would help if there was some technical support or if we could email someone for help.
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Port of call button missing
We are travelling by recreational vessel. We have no button to report “port of call” as mandated by CPB. We’ve uninstalled and reinstalled the app three times and installed on other devices as well without success (the port of call button does not exist for ourselves and fellow Canadians). The only thing we can report is a new arrival which is not the case when stopping at marinas. In Oswego we reported the issue by phone and were instructed to call in to CPB every time we stop to get off boat. When we call some agents refuse to help us report but insist we go back to the app. We’ve insisted we have been directed to call in as the issue is with the app. Please add a port of call button because using the port of entry option makes it appear that we have just entered the US over and over again. Thank you.
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Flaky and infuriating
CBP Roam will not work on my android Samsung S20 and who knows how many others. The 8/30/2023 update does work on S9 & S10 but each reinstall or update dumps all the previously configured Travelers and Vessels. … lotta work!
The CBP suggested solution is use someone else’s phone … Really?? Authentication is user configured, so … that’s not a solution.
I’ll be phoning arrival in until this app works.
The CBP suggested solution is use someone else’s phone … Really?? Authentication is user configured, so … that’s not a solution.
I’ll be phoning arrival in until this app works.
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Needs improvement
This app is good for arriving into the US but does not work while cruising the Us.
I see what CBP is trying to do but there is still confusion between boaters and the officers.
I would not use this and just resort to reporting by telephone while cruising within the United States.
I see what CBP is trying to do but there is still confusion between boaters and the officers.
I would not use this and just resort to reporting by telephone while cruising within the United States.
I do not like to pan an app but…
I had setup the app on my iPad but now added it to the iPhone and I go though an extensive and secure login process but none of my account info come in and I have to set up all of it again? Hopefully it’s a big and soon to be fixed. Fail!
System Flaw
Downloaded on iPhone 13 and got a version that has two options “Report Arrival” and “Report Cruising Port of Call” which allows me to select “Report Cruising Port of Call” and report my current anchorage or port but I can’t get the same version on the new phone just purchased. The updated version provided on the App Store keeps downloading an incomplete or old version and there doesn’t se to be a way to update. The old version treats you like a new traveler entering the US! Very frustrating!! It’s a five star when it works like it should.
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Very limited editing capabilities
No copy-and-paste of phone numbers, or other info? No ability to change traveller info after the initial edit? Paste an existing passport photo? In 2023? … please…
