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CBP ROAM

CBP ROAM

Official CBP ROAM App

125 ratings
49 reviews
💼 Business
Free

Details

  • Released
  • Updated
  • August 11, 2017
  • September 21, 2026

Features

Developer

US Customs and Border Protection
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About

This app allows pleasure boaters and eligible travelers arriving at remote locations to report their arrival online. It facilitates trip creation and may offer video inspections with a CBP Officer for eligible users.

✓Online arrival reporting
✓Create trip details
✓Add travelers
✓Specify mode of travel
✓Report location
✓Video inspection eligibility
✓Push notifications for video chat
Show original description

What users say

Summarized from real user reviews of CBP ROAM. Based on 125 reviews and a 3.3/5 average, it highlights the 6 positives and 35 negatives reviewers mention most about this Business app.

Positive things

  • 👍Simplifies entry process
  • 👍Works well when functional
  • 👍Good for local boaters
  • 👍Video chat clearing works well
  • 👍Easy to use
  • 👍Great improvement over old systems

Negative things

  • 🐛Crashes frequently
  • 🐛App will not open
  • 🐛Login issues
  • 🐛Update issues
  • 🐛Not supported/removed from AppStore
  • 🐛Requires pilot info for commercial flights
  • 🐛Does not allow letters in flight number
  • 🐛Requires tail number info
  • 🐛One-time verification codes don't work
  • 🐛No response/waiting for agent
  • 🐛No technical support
  • 🐛Port of call button missing
  • 🐛Flaky and infuriating
  • 🐛Does not work while cruising US
  • 🐛No account info transfer between devices
  • 🐛Incomplete or old version downloads
  • 🐛Limited editing capabilities
  • 🐛Tedious manual number entry
  • 🐛Authentication failed
  • 🐛Glitchy and slow
  • 🐛Facial recognition issues
  • 🐛Security flaw with Zoom
  • 🐛Stuck on login screen
  • 🐛Needs to remain logged in
  • 🐛Canadians can't use until in US
  • 🐛System not ready
  • 🐛Update ruined ability to call before arrival
  • 🐛Cannot enter code
  • 🐛No easy way to report bugs
  • 🐛Stuck in a loop
  • 🐛Won't go past accept button
  • 🐛Fails to open after update
  • 🐛Not loading
  • 🐛Only usable with cell service
  • 🐛Gets frozen on screen
See all reviews

What's New in CBP ROAM

2.52.0

September 21, 2026

Bug fixes and feature enhancements

User reviews

Most RecentHighest RatedLowest Rated

Latest update wiped entered data

Modes of travel as well as all the travelers were wiped out after the latest recent update which means next time I use the app I have to re-enter all the information again. Very frustrating 😢
JC-MiamiJC-Miami

Crash

I opened the app, it said I had to update. After update the app crashes within one second of opening. Restarted phone and it still crashes. It needs another update I think.
NononormaNononorma

Using it

The app will not open
Redo99999999Redo99999999

App crash resolved after reinstalling

At first I was unable to open the app, but once I removed the app and reinstalled it, it worked just fine.
James schelinJames schelin

Seriously!?

It seems like this app is no longer supported and should be removed from the AppStore? It will not let me login…keeps sending me to the same place over and over again despite logging in. This is the best the USGOV can do!?
svwhileonesvwhileone
See 44 more reviews

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User experience

🐞

Reported Bugs

34 issues

App crashes after update

Bug

App will not open

Bug

App crashes within one second of opening

Bug

App closes immediately after opening

Bug

App not letting user login

Bug

App crashes when trying to enter a change of port of call

Bug

One-time verification codes never worked

Bug

Latest update fails to submit arrivals

Bug

Update forces user to update, causing crash after login

Bug

App keeps sending user to the same place despite logging in

Bug

Waiting for agent for over two days

Bug

App says waiting, cannot cancel or navigate

Bug

Unable to report 'port of call'

Bug

Port of call button missing

Bug

Latest update dumps previously configured travelers and vessels

Bug

No account info comes over when adding app to new device

Bug

Updated version on App Store downloads incomplete or old version

Bug

No copy-and-paste for phone numbers or other info

Bug

No ability to change traveler info after initial edit

Bug

Cannot paste existing passport photo

Bug

Tedious manual entry of numbers

Bug

Authentication failed on own phone, but works on others'

Bug

Facial recognition takes multiple tries

Bug

Stuck on login screen, does not advance to verification code

Bug

Switching apps for PIN code results in blank screen on return

Bug

App quits when editing or manually entering a traveler

Bug

Cannot find support for security key setup

Bug

Stuck in a loop requiring backup authentication setup

Bug

Won't go past the accept button

Bug

New update no longer works, fails to open

Bug

App won't load

Bug

Gets frozen on a screen

Bug

Misspelled 'Received' on Video Chat info page

Bug

App crashes when trip page is displayed

Bug
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Requested Features

11 requests

Add port of call button

Feature

Allow letters in flight number

Feature

Allow copy-paste for numbers

Feature

Allow sharing travelers between users

Feature

Add more instructions for numbers needed

Feature

Allow submission and approval prior to US waters entry

Feature

Allow users to remain logged in

Feature

Use fingerprint recognition for login

Feature

Consider alternatives to Zoom for video calls

Feature

Add Spanish language support (already present, but caused bugs)

Feature

Invite users to TestFlight beta program

Feature

FAQ

What does the CBP ROAM app do?

The CBP ROAM app allows pleasure boaters and other eligible travelers arriving at remote locations to report their arrival online. It streamlines the process of submitting arrival information and may offer the option for a video inspection with a CBP Officer.

Who is eligible for the video inspection feature?

Pleasure boaters who are not currently enrolled in a Trusted Traveler Program, Local Boater Option, or I-68 program and are required to report in person may be eligible for a video inspection through the app.

Is this app free to use?

Yes, the CBP ROAM app is free to download and use. There are no in-app purchases or advertisements mentioned.

What information do I need to create a trip?

To create a trip, you will need to add traveler information, specify your mode of travel, your current location, and your contact information. This information is used to report your arrival to U.S. Customs and Border Protection.

Is this app available everywhere?

This is a pilot version of the app and is intended for use in limited areas. Users should contact their local Port of Entry for specific guidance on its availability and usage.