What Happened????
I don’t know what they did to this app but I again tried to put money on here for my daughter to buy a ticket & yet again it took my money & I have no clue where the ticket went? It just keeps saying something about a wallet but I’m not using anything different than usual. I tried to get my money back last time & the lady pretty much said, “Sorry your up a creek bc we don’t refund anything under $5.” So now it’s $6 so they can give me my money back. You add up all the money that gets taken under $5 you get quite a bit of money.
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Logs out and removes pass access
Logs out every two weeks and says my pass is used by another device. I gave up on the app and got a physical card
Gone Downhill - Impossible to Add Funds Anymore
I used to use this app regularly with no issues. Then, out of the blue, it stopped accepting the card I had on file to add funds. Regardless of which card I use (credit card, debit card, Visa or Mastercard), my attempt to add funds in unsuccessful and I receive an error message that the card I’m using is not valid/accepted (something along those lines). Again, even the card I used to add funds from the very beginning of me using the app is now no longer compatible with my COTA Connector app. As a result, I’ve switched to the Transit app completely, but I liked having both as an option like I did in the past. It came in very handy when my fiancé’s phone died and I was able to pay my bus fare with the Transit app and his bus fare with the COTA Connector App. Wouldn’t be able to do that anymore…
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Not easy to use at all
This app shows close to nothing, hard to understand. I added money to my account and am still struggling to get my funds back. The app does not show ride times or bus trips at all.
Stole from me
Went to get on the bus and it logged me out. Will not allow me to reset password almost as if I never had a account. Avoid at all cost!!!
Only works half the time
The QR code has a very low rate of actually working. The scanners pick it up a little less than half the time. Most of the drivers just wave me through because they’re tired of it not working for people.
App works fine
Only making this review cause so many people rated it low stars
App works fine
App works fine
Doesn't work.
Simply doesn't work. Can't log in, can't see account balance, can't add connector card. Support staff at COTA are all pleasant but can't do anything to rectify the many issues.
Confusing
I tried to use my c-pass once my employer gave me the info to enroll. I’m so confused by this app. I tried to use it once and it said insufficient funds. I thought this app gave free bus rides for downtown workers? So why would I need to add funds? And when I try to add money, it doesn’t give me the option to do so.
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Do not use
Half the time the busses scanners do not work, bus drivers don’t care and make you pay twice. Don’t use.
One star because it signs me out and takes away my pass
Title says it all
Disappointed
Im a student and have the free cota pass but now that I try to use it, it opens up a page that says “create wallet” and when I put my name and press create, it gives me a warning telling me its unable to get your wallet . Please try again. That app was working fine but now it’s impossible to get in and its been weeks now…now I got to pay for something that school gave me for free from the city make it make sense.
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Garbage. No connection to speak of.
Can’t add money because of constant errors, clunky interface. no trip planning??
Slow and outdated
This app takes at least 20-30 seconds to load and it’s a little glitchy. As for the actual service, COTA has never been on time. I would be utterly astonished if this bus ever arrived on time.
Furthermore, the bus itself isn’t bad. They’re actually pretty clean, modern, and safe compared to the Metro in Los Angeles.
Furthermore, the bus itself isn’t bad. They’re actually pretty clean, modern, and safe compared to the Metro in Los Angeles.
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Mobile pay!
I love the fact you can use your phone with this app to pay for a ride. I don’t like having cash a lot and since you can’t use a debit card to pay on the bus it’s nice to know you can pay through this app. Convenient.
I gave it three stars because I like it but it needs work
The only reason I did not give the full amount of stars because it is convenient I do like it however I also have a reduced fare passIn an order for me to buy a pass I will have to pay full price where I do not believe that’s correct I understand why it’s not available however that is something that the people that are disabled that have the legit pass should be able to add it and pay the amount that they’re entitled to if they did that I will have no problem giving five stars
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Notaccessible to the blind and visually impaired
There is a lot of blind and visually impaired customers that use cota. This app does not work well with voiceover on the iPhone. Please work on making this app accessible with voiceover. I am myself and a few others would be willing to test and help with this.
Please rework screens
Why do you have to have all white backgrounds? Please switch to dark colors and save the light background for the pass screen. Give your users better battery life and less eye pain when the app is opened early mornings.
Vanishing C-Pass Wallet
Overall, the app works fine...except for the once every couple of months when my C-Pass wallet just disappears. At random intervals I have to re-login and then it comes to a page to retrieve my wallet or create a new one. Unfortunately, there is no wallet to retrieve. I have to call the help desk and have them manually enter it back in. Frustrating when this happens early in the morning before the help desk is open.
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Okay I guess
Never used a paid COTA bus before but really want to. Finally figured out they have an app to pay. I had no idea how to pay before
Why doesn’t the app let me use my location to figure out routes I can take? Why can’t I see where busses are? Lots of improvement needed if they wanted people like me to start riding the bus
Why doesn’t the app let me use my location to figure out routes I can take? Why can’t I see where busses are? Lots of improvement needed if they wanted people like me to start riding the bus
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