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COTA Plus

COTA Plus

COTA Plus on-demand app

555 ratings
17 reviews
✈️ Travel
🗺️ Navigation
Free

Details

Released
July 11, 2019
Updated
November 4, 2026

Features

Developer

Via Transportation, Inc.
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About

This app provides on-demand transportation within a specific service area, connecting users to jobs, healthcare, and other destinations. Book a ride through the mobile app and a vehicle will arrive within 15 minutes.

✓On-demand ride booking
✓Service to jobs and healthcare
✓Designated service zone
✓Vehicle arrives within 15 minutes
✓Easy payment system
Show original description

What users say about COTA Plus

Reviews of COTA Plus are mostly negative: the Navigation app is rated 4.7/5 from 555 App Store ratings. What users like most: great first experience, great service in Grove City. Top complaints: glitchy app, inaccurate location, unreliable lately. Summarized from real user reviews.

Positive things

  • 👍Great first experience
  • 👍Great service in Grove City
  • 👍Great service, feeling of independence
  • 👍Nice and safe driver
  • 👍Respectful and accommodating driver
  • 👍Very cool and nice
  • 👍Cheaper than Uber/Lyft
  • 👍Rides can be free or $3
  • 👍Safer with cameras and COTA drivers

Negative things

  • 🐛Glitchy app, inaccurate location
  • 🐛Unreliable lately
  • 🐛Drivers take long breaks
  • 🐛Cannot book rides on Friday afternoons
  • 🐛Drivers sit in parking lots
  • 🐛Drivers accept but don't come
  • 🐛No avenue to file complaints
  • 🐛Cancels when off the app
  • 🐛Useless for central Ohio, out of zone issues
  • 🐛System is broken, long wait times
  • 🐛Zones won't update, half mile out of zone
See all reviews

What's New in COTA Plus

4.32.1

November 4, 2026

Performance improvements and bug fixes

User reviews

Most RecentHighest RatedLowest Rated

cota is glitchy

it’s good in all good but get y’all’s app fixed its glitchy and annoying like how does the app say you 3 minutes away and you’re still at the same location ? then it say it’s here no where to be found never comes. you’re making people late that depend on this app to get places fix it.
BKBees to knees

.

Bro do better
NGNormal Gail

Great

1st time…great experience…
MMoi3189

Bad service

Cota has became very unreliable lately and the driver take unnecessary long breaks while I was waiting for over 30 min for my ride
HHunnitblue

Great ride

Took my first ride on COTA PLUS. Great service in Grove City
TBTommy Brave
See 12 more reviews

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User experience

🐞

Reported Bugs

6 issues

App says 3 minutes away but driver is at the same location

Bug

App says driver is here but nowhere to be found

Bug

App cancels on you when you're off the app

Bug

Cannot book rides in certain areas (south, east, downtown, Grandview)

Bug

Help line is unhelpful

Bug

System is broken, long booking and pickup times

Bug
✨

Requested Features

3 requests

Fix the app's glitches

Feature

Expand service coverage to the entire city

Feature

Update zones to include Westerville

Feature

FAQ

What is COTA Plus?

COTA Plus is an on-demand transportation service that integrates technology to provide access to jobs, healthcare, and more within a designated service zone. Users can book rides via the mobile app for convenient local travel.

Where does COTA Plus operate?

COTA Plus operates within a designated Grove City zone, including service to Mt. Carmel Grove City and the Southpark Industrial Area. The app's service area is specific and does not cover central Ohio outside of this zone.

How quickly does a COTA Plus vehicle arrive?

Once a ride is requested through the COTA Plus mobile app, a vehicle operated by a COTA driver will respond and arrive at the pick-up location within 15 minutes.

What is the pricing for COTA Plus rides?

Rides on COTA Plus can be free or cost $3, making it a potentially cheaper option than services like Uber or Lyft. The app allows users to click, pay, and go.

Is COTA Plus available on all devices?

Based on the provided data, COTA Plus is supported on iPhone and iPod devices. Information regarding Android compatibility is not available.

How often is COTA Plus updated?

The latest version of COTA Plus is 4.32.1, and it was last updated on November 4, 2026. This indicates a recent update, suggesting ongoing development and maintenance.

What do users like most about COTA Plus?

User reviews highlight positive experiences such as great first rides, feeling of independence, and drivers being nice, safe, respectful, and accommodating. Some users also find it cheaper than Uber/Lyft and appreciate the safety features like cameras.

What are common complaints about COTA Plus?

Common user complaints include a glitchy app with inaccurate locations, unreliability, long driver breaks, inability to book rides at certain times, drivers accepting but not arriving, and system issues leading to long wait times. Some users also report cancellations when off the app and problems with zone updates.