If only i can rate this app -1
Very useless app! Fix it!
User interface. Not friendly. A lot of bugs
Very bad UI, not responding well. A tons of updates but nothing improve. Not recommended. Even the website is not working well. Need to fix it.
WORST AIRLINE TO TRAVEL
This airline does not have any good business practices. They have no decent customer service to talk to for any issues, delays cancellations And any changes you might have. The worst thing is that they take advantage of any situation to be able to get out of any responsibility they have. They cancelled our flight due to weather and we got stucked in Hongkong for 3 days. They said it will take 15 days to receive the credit and I called after 20 days and the refund was not going to get processed if I didn’t call.
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Destination not working
I downloaded this for easier browsing. The part where you input the destination is NOT working. Therefore, totally useless app. Im using IP16 pro 26.6
Worst app in the history of apps
Nothing on the app works at all. It freezes, won’t load properly, 110% useless.
Junk!!
I made a tiny mistake of misspelling the destination because that’s easy to do when you’re a foreigner. I spent over three hours with her customer support text messaging system. When it was all said and done with they made it sound like hey perfect we got you covered. They wanted to charge me another 30,000 on top of the 15,000 that I already paid for the flights and it wouldn’t include any of the additional add-ons that I already paid for. Terrible. Terrible. Terrible. You’re better off walking to another island, taking a ferry or find another airline.
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Constantly broken, how????
They really need Better coders. The site and app are always having problems.. can’t login.. can’t checkout, Euffff…. How is this possible to have everything broken here? It’s an art
The Worst Airline App
The app is pretty much useless. Can’t do any changes to your booking because every time you try to manage your booking, it just takes you right back to home page. So annoying!
failed login
it wont let me login to my account after MULTIPLE times.
App is horrible
App is horrible cannot press anything whats the point of having it when you cannot use it
No issues
I book flights at least 3 times a year local or international and I have never had an issue!
世界一使えないアプリ‼️かも😂笑
座席指定をするためにアプリで手続きを進めましたが、最後の画面になると最初の画面に戻ってしまう現象を何度も繰り返しました。
困りはててコールセンターへ連絡したところ、日本人スタッフの方がとても親切に対応してくださり、電話で座席を確保してくださいました。対応には本当に感謝しています。
しかし、その後が問題でした。
座席指定料金はアプリで決済するよう案内されたため再度手続きを行いました。が、決済画面になるとまた最初の画面に戻ってしまいます。そのたびに予約番号とメールアドレスを入力し直さなければならず、とてもストレスでした。
さらに、このアプリは決済が完了しないと荷物の追加やチェックインなど、ほとんど何も手続きができません。
しかも、荷物の追加予約をアプリで済ませられない場合、空港カウンターでは約4倍の料金がかかることになり、非常に不親切だと感じました。
この不具合は、日本出発前だけでなく滞在先のセブ島でも改善されず、結局、往復とも空港カウンターで手続きをすることに。
アプリとしては正直、ほとんど使い物になりませんでした。
一方で、関西国際空港のコールセンターの日本人スタッフの方々、そして空港カウンター責任者の日本人スタッフの皆様の対応は本当に素晴らしく、とても救われました。心から感謝しています。
アプリには大きな改善を期待します。
さて……再びセブ島へ行くことはあるのでしょうか（笑）😂
困りはててコールセンターへ連絡したところ、日本人スタッフの方がとても親切に対応してくださり、電話で座席を確保してくださいました。対応には本当に感謝しています。
しかし、その後が問題でした。
座席指定料金はアプリで決済するよう案内されたため再度手続きを行いました。が、決済画面になるとまた最初の画面に戻ってしまいます。そのたびに予約番号とメールアドレスを入力し直さなければならず、とてもストレスでした。
さらに、このアプリは決済が完了しないと荷物の追加やチェックインなど、ほとんど何も手続きができません。
しかも、荷物の追加予約をアプリで済ませられない場合、空港カウンターでは約4倍の料金がかかることになり、非常に不親切だと感じました。
この不具合は、日本出発前だけでなく滞在先のセブ島でも改善されず、結局、往復とも空港カウンターで手続きをすることに。
アプリとしては正直、ほとんど使い物になりませんでした。
一方で、関西国際空港のコールセンターの日本人スタッフの方々、そして空港カウンター責任者の日本人スタッフの皆様の対応は本当に素晴らしく、とても救われました。心から感謝しています。
アプリには大きな改善を期待します。
さて……再びセブ島へ行くことはあるのでしょうか（笑）😂
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Please introduce a dark mode icon
Please introduce a dark mode icon
ALWAYS DELAYED
Look, pay the extra couple hundred pesos and fly any other airline. I've flown Cebu air at least 15 times and NEVER once has the flight taken off on time. Zero!!! And now today... there was a last hour aircraft change. No problem. Safety first and we still boarded on time! But then they load the new plane and I guess these idiots didn't do a head count as the replacement plane was a different type of aircraft. So now staff get on board and ask for volunteers to get off the plane to make room for people still in the terminal. No takers. So now they're counting the empty seats and initiating a "last in first off" policy (Last people to have checked in are getting booted) but between the three grounds crew on the plane they can't come up with a count on the current number of empty seats or how many people still have a ticket for this flight waiting in the terminal for a seat so they know precisely how many people they have to boot. Today is July 5 and it's flight 5J 557 MNL to CEB. Since we are on an A321 ceo now, which holds 230 passengers, I guess the original plane was most likely a 321 neo which hold 236. 9 or 10 people just got escorted off the plane and shafted hard and the rest of us shafted with the delay. But this is par for Cebu Pacific.
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Useless
Could not add either of the two flights I have scheduled next week after multiple attempts. Don’t waste your time with this dumpster fire app.
Worst app I have ever used
Can’t even create an account or log in. Useless system.
Waste of time
When i try to select flights, its keep bringing me back to the homepage. Cant do anything
glitchy app design
so im trying to make an account because you need an account in order to add on additional things to your flight and manage it, however despite attempting to make an account numerous times and trying to verify it with multiple emails AND using the website to try and do so, i am unable to do it whatsoever. there is a sale popup which follows you no matter what which is irritating on top of the fact that the process to make an account is very slow, difficult and unresponsive.
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Should be called snail pacific
The app is just like the airline itself. Super slow and never on time. Would not recommend.
App doesn’t open!
The current update won’t open - sticks on the initial screen endlessly and some screen never opens. Completely useless.
