Cannot do research on application
Cannot do research on application
Our best holiday
This week onboard Celebrity Xcel has been absolutely first class.
From the minute we arrived at the cruise terminal we felt so special and delighted with the priority service.
We met our Butler Azhar, who was very attentive and helpful, making sure we had everything we needed. We loved our chats with Azhar and we hope to see him again soon sometime.
Our housekeeping attendant Wayan kept our room fresh and replenished at all times, he was always pleasant and helpful.
A waitress who really stood out for us was Marianna at the Martini Bar, she served us our very first drinks but then we couldn’t find her again, only to realise she is actually permanently stationed at the Speak Easy bar, we found it by chance! We were delighted to see her again, her friendly personality and professionalism stood out for us, we will miss her.
We loved the team at Cyprus Restaurant, namely Moch, Windy and Gerard. We loved the ambiance and friendship whenever we dined there.
Moch was a very attentive waiter, warm and friendly.
Windy an excellent sommelier, always knew our preferred wine and made us so welcome. She was always so warm and friendly.
Gerard was always very welcoming and pleasant.
Our last night on board was my husbands birthday, you all made it so special thank you.
Thank you all so much we will miss you all so much.
We will definately be back on board Xcel and will see you all again soon we hope.
Thank you my friends
From the minute we arrived at the cruise terminal we felt so special and delighted with the priority service.
We met our Butler Azhar, who was very attentive and helpful, making sure we had everything we needed. We loved our chats with Azhar and we hope to see him again soon sometime.
Our housekeeping attendant Wayan kept our room fresh and replenished at all times, he was always pleasant and helpful.
A waitress who really stood out for us was Marianna at the Martini Bar, she served us our very first drinks but then we couldn’t find her again, only to realise she is actually permanently stationed at the Speak Easy bar, we found it by chance! We were delighted to see her again, her friendly personality and professionalism stood out for us, we will miss her.
We loved the team at Cyprus Restaurant, namely Moch, Windy and Gerard. We loved the ambiance and friendship whenever we dined there.
Moch was a very attentive waiter, warm and friendly.
Windy an excellent sommelier, always knew our preferred wine and made us so welcome. She was always so warm and friendly.
Gerard was always very welcoming and pleasant.
Our last night on board was my husbands birthday, you all made it so special thank you.
Thank you all so much we will miss you all so much.
We will definately be back on board Xcel and will see you all again soon we hope.
Thank you my friends
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Wifi keeps in disconecting
Wifi keeps on randomly disconnecting which is super annoying the rest of the app is fine I guess
Fist on Celebrity
The app is easy to use! My purchase was added quickly and I’m now all set to sail my first cruise with Celebrity!
Helpful
Doesn’t function extremely well.
Celebrity could do a better job streamlining the apps functions
Celebrity could do a better job streamlining the apps functions
Highly recommend
Extremely user friendly app!
Everything you needed and wanted to know was easily accessible!
Everything you needed and wanted to know was easily accessible!
Room steward for 8094 , Jose, was fantastic. We would rate his performance the highest.
5 star or the highest allowed
Sonia Papaluca
A big thank you to the crew and captains for an amazing experience. I especially want to give feedback to the following crew members.
Daniel (director) amazing entertainment and delivered a fun full of energy program. He made our days and evening exciting.
John (bar man) very friendly and welcoming my husband wants to especially thank him for making the drinking sessions full of laughter.
Allan (pool guy) every day we saw him work from the time we got to the pool to the closing time. With a smile and dedication to his job. Worked hard in that heat and never had a sour face. I hope he is successful in his application to the security team a position well suited to him and deserved.
I hope this feedback goes to them directly as well.
See you again next year Celebrity Ascent ❤️
Daniel (director) amazing entertainment and delivered a fun full of energy program. He made our days and evening exciting.
John (bar man) very friendly and welcoming my husband wants to especially thank him for making the drinking sessions full of laughter.
Allan (pool guy) every day we saw him work from the time we got to the pool to the closing time. With a smile and dedication to his job. Worked hard in that heat and never had a sour face. I hope he is successful in his application to the security team a position well suited to him and deserved.
I hope this feedback goes to them directly as well.
See you again next year Celebrity Ascent ❤️
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Challenging to use often wrong
Often Couldn’t use it without wifi, and many times the information was wrong. Still a work in progress which is disappointing to this elite member
Top Notch
People say other ships have more games, rides, food but Celebrity doesn’t need all those extra frills if your looking for an upscale (but not stuffy) type of adult cruise. Celebrity offers cruising on an elevated level for adults who enjoy fine dining , esthetically beautiful ships with the most professional staff. The food is elevated in the main dining room so you never have to pay extra for the “good stuff”. It provides a silent elegance that can only be felt if your past roller coasters and beer buckets.
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Fabulous
Top Tier accommodations, dining and entertainment
Terrible app
Terrible app. Entered my celebrity captains club number and it doesn’t recognize it, even though it matches the screen shot. Annoyed with the pressure to let them retain my documents to make others’ check in easier. Also tired of everyone wanting my biometric data. Travel partners also having trouble with checking through the app.
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Heather Lambert
We have always enjoyed cruising with Celebrity Cruises and, until this experience, had been very happy customers. Unfortunately, our most recent experience during a medical emergency was extremely disappointing and has changed our view of the company.
When a serious medical situation occurred during our cruise, we expected the cruise line to provide reasonable support and assistance in helping us access medical care and, importantly, helping our family navigate the situation so that we could be together at the appropriate ports. Instead, we found the process incredibly difficult and felt that we were largely left to figure things out ourselves during an already frightening and stressful situation.
A medical emergency is something no family ever wants to experience while traveling, and we understand that there are limitations to what a cruise line can control. However, we expected compassion, communication, and practical assistance from a company we had trusted and cruised with many times before.
What was most upsetting was not simply the medical mishap itself, but the lack of support when our family needed it most. Trying to obtain medical assistance and coordinate getting family members to the right ports became unnecessarily difficult and added significant stress to an already traumatic situation.
We have always spoken positively about Celebrity Cruises, which makes this experience particularly disappointing. We hope Celebrity takes situations like ours seriously and considers how much difference genuine support and assistance can make to families facing a medical crisis onboard.
Unfortunately, based on how we were treated when we needed help most, we cannot recommend Celebrity Cruises in the same way we once could.
When a serious medical situation occurred during our cruise, we expected the cruise line to provide reasonable support and assistance in helping us access medical care and, importantly, helping our family navigate the situation so that we could be together at the appropriate ports. Instead, we found the process incredibly difficult and felt that we were largely left to figure things out ourselves during an already frightening and stressful situation.
A medical emergency is something no family ever wants to experience while traveling, and we understand that there are limitations to what a cruise line can control. However, we expected compassion, communication, and practical assistance from a company we had trusted and cruised with many times before.
What was most upsetting was not simply the medical mishap itself, but the lack of support when our family needed it most. Trying to obtain medical assistance and coordinate getting family members to the right ports became unnecessarily difficult and added significant stress to an already traumatic situation.
We have always spoken positively about Celebrity Cruises, which makes this experience particularly disappointing. We hope Celebrity takes situations like ours seriously and considers how much difference genuine support and assistance can make to families facing a medical crisis onboard.
Unfortunately, based on how we were treated when we needed help most, we cannot recommend Celebrity Cruises in the same way we once could.
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Purchased Wi-fi
I purchased the WiFi package so that I’d have access to internet. It does not work, and no one cares after they have taken your moneydoes not work. It indicates
Website
I think your website is very clumsy and very hard to use and should be able to boarding passes and there’s no ability to do that.
Kakali Chaudhury
The Celebrity Experience
App vs Web Page
Going to be a first time cruiser on Celebrity was trying to work with the computer webpage. It was awful but when switching to the app, it was like going from the Princess telephone 1967 to a. iPhone. The app is very well organized. My only criticism is it needs to be wider for iPads
Too many emails
So many emails but not tailored to me
Help me
No way to find way
Rubbish app
The app is very difficult to navigate and completely rubbish
