Zero Updates for months
The app has been transitioning or “under maintenance” for MONTHS… with zero updates on when this will be resolved. You have to use their website but that’s just as bad since you can’t select ur provider or write them messages and alll of my previous medication information is gone.. trying to get a hold of someone is virtually impossible as well.
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RReviewing-this/bollocks
Terrible
Terrible customer service can’t get my prescription due to “updating” the app for the past week and a half.
DDennab23
Can’t Cancel Subscription
This app doesn’t work and doesn’t let you log into the portal anymore, the portal when you do access it through other means no longer has a cancel subscription option. I’ve been trying to reach someone to cancel it, their chat feature says they get back within 1-3 business days but it’s been 4 with no response, support email is automated so no actual help there either, can’t get ahold of anyone through phone support. All after they updated their billing for quarterly instead of monthly so after a big subscription price increase and suddenly they make it difficult to get out. This is a scam
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Lletter4james
Cerebral
Have not been able to login for months. Recently cerebral switched portals and I was finally able to login on the new portal. I made an appointment with the psychiatrist to refill my prescription. I was told the prescription was ordered yet the pharmacy has not received anything, and on the new portal there is absolutely no information on your prescriptions or status. The only functionality of the new portal seems to be scheduling appointments which are not available for weeks out. I have not been able to contact anyone through phone or the support inbox and have been out of my prescription for a week. No contact information for the psychiatrist.Still pending contact with anyone, I think it may be easier start somewhere new. Also all this app does is take you to the link to the new portal.
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EEvxngelionx
Horrible Customer Service & Care Team
At any point in time the provider can just cancel on you or show up late. They also will not answer on support no matter how many times you message. It’s a waste of time, money, and effort. I am currently left without any refills for medication because I cannot contact a psychiatrist or a customer support team.
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BB3CC0
