Quick to Respond
This service is quick to respond and easy to use. That said, the practitioner I was matched with wasn’t for me. She was very nice, but gave what I felt was negative advice. She advised that I take a lesser role in my family because “women have to make sacrifices”. Everyone in a family should make sacrifices for each other. The stereotypical role of long-suffering, sacrificing mom is not for me.
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Great
Thank you Dr. Daniel Loweinstein for all your attention and support.
Can’t add my insurance back
I had insurance on my account and now I have to pay out of pocket and have finally gotten my insurance back and now it won’t allow me to input it . Also the help and support button takes me back to the main page
Unreliable appointments and poor communication
I’ve had a frustrating experience with Brightside. I started almost four weeks ago, but multiple scheduled therapy sessions were missed, and I haven’t received a response to the concerns I raised twice. I still have all 4 of my sessions unused, and I’ve now been told I need to switch therapists. I understand availability can change, but the missed appointments and lack of follow-up have made it hard to trust the service for consistent care. I’m requesting a refund for the sessions I wasn’t able to use.
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Horrible
Costumer service will never get back to you. This app and service is next to useless.
