Brightside Health

Brightside Health

Virtual Mental Health Care

11K ratings
932 reviews
#169 in free Medical
🏥 Medical
Free

Details

Released
December 1, 2022
Updated
October 20, 2026

Features

Brightside Health screenshot #1 for iPhone
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Brightside Health screenshot #6 for iPhone
Brightside Health screenshot #7 for iPhone
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About

Access personalized virtual mental health care with expert providers. Receive therapy, medication, or both, with tailored treatment plans and dedicated support. Track your progress and build new skills for lasting improvement.

✓1:1 Video Sessions
✓Proactive Progress Tracking
✓Anytime Messaging
✓Skill-Building Lessons
✓Tailored Treatment Plans
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What users say about Brightside Health

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What's New in Brightside Health

17.109.1

October 20, 2026

Bug fixes and performance improvements.

Charts

Top Free

📉 169-3

Medical

This app dropped -3 positions in Medical chart.

Last updated on November 6, 2026.

User reviews

You’re Screwed if You’re Poor

Brightside pulled the rug out from underneath Medicaid enrollees. Bummer deal, man.

Useless

Spent $95, talk to the psychologist for 1.5 minutes. She said she couldn’t help me and gave me recommendations for local resources. This world anymore is all about making a dollar not about helping people and being there for each other.

Misleading Cost and Therapists that don't seem to care

My first therapist forgot to schedule an appointment, then when she rescheduled it she left the appointment 20 minutes early. She tried to schedule a quick 20 minutes to make up for it, but only had 2 times available that just didn't work for me. It was probably for the best because I likely would've been charged $100+ for the 20 minutes. Come our next appointment, she didn't show up. After 30 minutes of waiting and messaging her I gave up. If I no-show or cancel within 24 hours, I get charged $100. Therapists can no-show with no consequence. I liked my Psychiatrist, however my first 30-minute appointment cost me $260 and my 15-minute follow-up (that only took her 8 minutes) cost me $240. Costumer service tells me 4 out of 5 customers pay $30-$45 an appointment. Given all of the recent 1-star reviews here, I highly doubt that.
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got gosted

tried to get an appointment and the provider didn’t even show up. it’s hard enough to reach out for help but for you guys to not even show up for the appointment really makes it so i don’t want to reach out again.

There is no customer service

I am just being ignored my therapist of choice taken away and replaced by someone else who I don’t approve. I think I will quit this program .

User experience

🐞

Reported Bugs

4 issues

App crashes and freezes

Bug

Inability to access account features

Bug

Missed appointments and lost records

Bug

Billing errors and unexpected charges

Bug
✨

Requested Features

4 requests

Improve app stability and functionality

Feature

Enhance communication with providers

Feature

Offer more medication options

Feature

Provide transparent billing and coverage information

Feature

FAQ

What kind of mental health services does this app offer?

This app provides comprehensive virtual mental health care, including therapy, medication management, or a combination of both. It focuses on tailoring treatment to individual needs, ensuring you receive the most effective support for your specific symptoms and journey.

How does the app help users track their progress?

The app features proactive progress tracking, allowing you to review your improvements over time. This feature also enables you to signal to your provider if your treatment needs adjustment, ensuring your care plan remains optimal.

What are the key features for communication and support?

Users can engage in 1:1 video sessions with their dedicated provider for direct support. Additionally, an anytime messaging feature allows you to send questions or concerns between sessions, and skill-building lessons help integrate new patterns into daily life.

Is this app free to use?

The app is free to download and use, with in-app purchases available for its services. This model allows users to access care without upfront costs, with payment for services occurring through the app.

Who is this app designed for?

This app is designed for individuals who are looking for accessible and personalized virtual mental health care. It caters to a wide range of needs, from mild to severe symptoms, offering a structured path to improvement with expert guidance.