Dissatisfied with provider
App is user friendly but the provider I saw had terrible bedside manners. She did not use therapeutic communication or shared decision making. She also did not use active listening or empathy. I will not be using Brightside going forward.
Dangerous
I was kicked from my medicine management with no warning and no way to reach out to my doctor or anyone on the customer support side. This is not okay.
Very Disappointing
Basically, I paid money for a video call that was essentially useless. It really
should be stated up front that certain meds can not be prescribed. The whole nature of my call was to manage meds and get what I needed for severe anxiety attacks. Very upsetting to find out after the fact. Misleading
should be stated up front that certain meds can not be prescribed. The whole nature of my call was to manage meds and get what I needed for severe anxiety attacks. Very upsetting to find out after the fact. Misleading
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Not clear about charges
When I first signed up they got all of my information and told me my insurance would cover my appointments. I had two appointments, one month apart. The first bill for the first appointment came AFTER the second appointment and was $170 for a 5 minute appointment. My second appointment was 2 minutes long and I’m getting billed another $170 for it. It’s a rip off and dishonest to lie about how much I will owe, then not give me the bill till I’ve already completed a follow up appointment I’ll have to pay for.
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Not worth it
Way too expensive just to get a prescription. Provider was judgmental about my substance issues and seemed very robotic. Check in questionnaires are very generic and limited. Time slots for virtual appointments were extremely limited and sometimes even unavailable. Then they cancelled my subscription because I was unable to attend the virtual appointments due to technical difficulties on their app which I opened a tech ticket for and they were unable to fix. Now I have 30 days to find a new provider to get my prescriptions, which if I don’t get will result in a mental breakdown. So yeah absolutely not worth it.
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Android app???
This is my I phone, can’t find android app
Would not recommend
I thought this would be a good start to get some help but this program is just a money grab. You know it’s an issue when they don’t give you a phone number to talk to someone.
Not impressed
The psychiatrist spoke to me for less than 10 minutes and just gave me a prescription. . . Then my very 1st therapy appointment was rescheduled. She did not even wait 2 minutes for me to respond before scheduling me for a day and time I am not available and heads up they charge fees if you cancel the appointment.
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Stay Away
I give Brightside Health not even one star. They cut me off a day before a session, saying my ins was invalid. My ins is active. They just don’t want to accept United Healthcare all of a sudden. They are an absolute disgrace. You leave messages and they don’t get back to you for days. I highly recommend finding another place for therapy/ psychiatric care.
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Horrible
Don’t waste your time or money
Don't know what happened to their billing dept
I've been using Brightside for 2 years now without much issue but this past year has been a mess with their billing and insurance departments. First, they insisted I was no longer covered by insurance despite me verifying with my insurance that I am very much covered and relaying this to Brightside support; during the month it took for them to resolve the issue after already knowing that I am still covered and the issue was 100% on their end, the only option I was given to make an appointment was to pay $400 for their cash subscription. Second and third issues where repeated erroneous charges to my card totaling $200+ that I should have never been billed in the first place, overdrafting my bank account and leaving me without funds to fuel my car. After these incidents, they refused to remove my card on file to avoid future erroneous charges citing the policy they're more than happy to ignore when taking other people's money.
Don't trust them with any of your financial information. They will charge you for things you don't owe and then give you the runaround for a month before finally refunding you.
I don't know what changes they recently made to their billing and insurance dept but its a disaster. They have caused me so much stress that I've had to make the difficult choice of finding a new therapist despite liking the one I had at Brightside.
Don't trust them with any of your financial information. They will charge you for things you don't owe and then give you the runaround for a month before finally refunding you.
I don't know what changes they recently made to their billing and insurance dept but its a disaster. They have caused me so much stress that I've had to make the difficult choice of finding a new therapist despite liking the one I had at Brightside.
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Unorganized
If you need help getting therapy or wanted it at ease, this may be a little bit of a relief compared to Brick + Mortar, but be prepared to ask them for your refills and ask them for anything else you may need. They don’t seem to operate on any Real schedule..
Therapy with SusanParkman
Wonderful and kind, Susan guides me through the struggles I am dealing with in my family crises. The homework is a good start to journaling the situations and the triggers that set your emotions in play. The process is a chance to be quiet and be able to control reactions. Thank you Susan.
Provider never showed up
In urgent need of seeing a psychiatrist but the provider never showed up or answered my message I sent.
Fraud!!!
Total fraud!!! Dont use them!! They are thieves who mess with your credit!! Reported them for fraud
Worst experience I’ve ever had with a health professional
I absolutely do not recommend using this company. I was very specific about the reasons I was booking the appointment in the help that I needed and I felt completely discarded. The professional I met with had no empathy or bedside manner quickly prescribe me a medication which I was never interested in and told me to seek therapy. I also spoke to her about specific paperwork I needed for work and she told me I don’t fill out that paperwork talk to your primary care doctor instead. I asked specifically about this in pre-appointment work and through the company and was told that providers can provide this paperwork however she was unwilling to help me. Worse experience ever with a “professional” in a health setting. Save your money.
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Too expensive
It is very expensive for someone who has no insurance and is self pay.
Brightside platform
This technology is subpar at best. Therapy and its technology should be more customer and patient friendly. I would rate it a 0 if it were available.
Scam
I have set up 2 different appointments in desperate need of therapy and the therapist never showed the first time I waited 2 hours today I waited an hour no one came to the video room I waisted time and gas to go to a quiet place for the appointments I never got. Find a different service because there is no help here!
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Gave me more anxiety after appointment when I received numerous notifications daily saying I owed $
I really liked everything about therapist and psychiatrist. But because I was late paying at $30 co-pay I received daily notifications demanding that I pay. Caused so much more depression and anxiety that I was being treated for then when I had to begin with.
