Not impressed
The psychiatrist spoke to me for less than 10 minutes and just gave me a prescription. . . Then my very 1st therapy appointment was rescheduled. She did not even wait 2 minutes for me to respond before scheduling me for a day and time I am not available and heads up they charge fees if you cancel the appointment.
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Stay Away
I give Brightside Health not even one star. They cut me off a day before a session, saying my ins was invalid. My ins is active. They just don’t want to accept United Healthcare all of a sudden. They are an absolute disgrace. You leave messages and they don’t get back to you for days. I highly recommend finding another place for therapy/ psychiatric care.
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Horrible
Don’t waste your time or money
Don't know what happened to their billing dept
I've been using Brightside for 2 years now without much issue but this past year has been a mess with their billing and insurance departments. First, they insisted I was no longer covered by insurance despite me verifying with my insurance that I am very much covered and relaying this to Brightside support; during the month it took for them to resolve the issue after already knowing that I am still covered and the issue was 100% on their end, the only option I was given to make an appointment was to pay $400 for their cash subscription. Second and third issues where repeated erroneous charges to my card totaling $200+ that I should have never been billed in the first place, overdrafting my bank account and leaving me without funds to fuel my car. After these incidents, they refused to remove my card on file to avoid future erroneous charges citing the policy they're more than happy to ignore when taking other people's money.
Don't trust them with any of your financial information. They will charge you for things you don't owe and then give you the runaround for a month before finally refunding you.
I don't know what changes they recently made to their billing and insurance dept but its a disaster. They have caused me so much stress that I've had to make the difficult choice of finding a new therapist despite liking the one I had at Brightside.
Don't trust them with any of your financial information. They will charge you for things you don't owe and then give you the runaround for a month before finally refunding you.
I don't know what changes they recently made to their billing and insurance dept but its a disaster. They have caused me so much stress that I've had to make the difficult choice of finding a new therapist despite liking the one I had at Brightside.
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Unorganized
If you need help getting therapy or wanted it at ease, this may be a little bit of a relief compared to Brick + Mortar, but be prepared to ask them for your refills and ask them for anything else you may need. They don’t seem to operate on any Real schedule..
Therapy with SusanParkman
Wonderful and kind, Susan guides me through the struggles I am dealing with in my family crises. The homework is a good start to journaling the situations and the triggers that set your emotions in play. The process is a chance to be quiet and be able to control reactions. Thank you Susan.
Provider never showed up
In urgent need of seeing a psychiatrist but the provider never showed up or answered my message I sent.
Fraud!!!
Total fraud!!! Dont use them!! They are thieves who mess with your credit!! Reported them for fraud
Worst experience I’ve ever had with a health professional
I absolutely do not recommend using this company. I was very specific about the reasons I was booking the appointment in the help that I needed and I felt completely discarded. The professional I met with had no empathy or bedside manner quickly prescribe me a medication which I was never interested in and told me to seek therapy. I also spoke to her about specific paperwork I needed for work and she told me I don’t fill out that paperwork talk to your primary care doctor instead. I asked specifically about this in pre-appointment work and through the company and was told that providers can provide this paperwork however she was unwilling to help me. Worse experience ever with a “professional” in a health setting. Save your money.
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Too expensive
It is very expensive for someone who has no insurance and is self pay.
Brightside platform
This technology is subpar at best. Therapy and its technology should be more customer and patient friendly. I would rate it a 0 if it were available.
Scam
I have set up 2 different appointments in desperate need of therapy and the therapist never showed the first time I waited 2 hours today I waited an hour no one came to the video room I waisted time and gas to go to a quiet place for the appointments I never got. Find a different service because there is no help here!
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Gave me more anxiety after appointment when I received numerous notifications daily saying I owed $
I really liked everything about therapist and psychiatrist. But because I was late paying at $30 co-pay I received daily notifications demanding that I pay. Caused so much more depression and anxiety that I was being treated for then when I had to begin with.
Worst telehealth
They will get you in quick- but the Dr spends less than 10 minutes with you- they can “diagnose” you in ten minutes and prescribe psych meds but refuse to write Dr notes for the appointment time spent lol terrible service and cannot replace traditional doctors visits. Try again bright side.
Do not use this service
This company is dishonest in how they treat patients and the therapist they gave me couldn’t even explain how therapy works. The providers get irrationally upset when you text them, even though thats one of the selling points of the service. It’s impossible to get anyone to cancel anything or remove accounts. Once you sign up, they make it impossible to leave. Do not use this service. If I could give it 0 stars, I would. The only responses you get is either AI generated or just generic “we’ll get back to you” emails, no actual intervention. They make it impossible to take down your account once created, keeping you in a billion g cycle over and over.
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Great Assessment
UPDATE-I do not like how this app/system works. I can’tsee my therapists schedule to reschedule when reschedule is necessary and I messaged her before her vacation, didn’t hear back, went into the app to msg again and she isn’t even associated with my acct anymore they just plugged a new therapist in. WHY WOULD I WANT TO SEE SOMEONE FOR ONE SESSION WHO I HAVE NOT MET??? WHY WOULD SOMEONE NEW JUST BE ASSIGNED AND I GET NO NOTIFICATION? I was able to carefully select my therapist and all of a sudden she is on vacation and they just throw someone in my bucket?? Not thrilled.
ORIGINAL POST-I have been putting off therapy for a long time, finally got the nerve to do it and can’t wait! The assessment was what I had hoped it would be and feel I’m really going to like my therapist, Tiffany.
ORIGINAL POST-I have been putting off therapy for a long time, finally got the nerve to do it and can’t wait! The assessment was what I had hoped it would be and feel I’m really going to like my therapist, Tiffany.
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Wonderful personal experience
Working with Eric has been a great experience for me and I would recommend Eric.
No connection
The platform is not easy to use or reschedule with the providers.
Worst
Just because I was 10mins late to appointment they charged me a no show and late reschedule for $285. Absolute scam and you’re meant to pay that the same day. Absolutely do not use this app.
Ask for CC info too soon
Sorry but I don’t feel comfortable putting my card card into into your website before I even know if it’s a the right fit for me. How about having a consultation or heck even a phone conversation with me about my issues & goals before trying to get money? I’m so sick of not being able to get the care o desperately need because I’m not rich, healthcare shouldn’t be only for those with huge bank accounts
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