Order process
Been waiting for a week for them to even ship my shirt off either no explanation or anything
Genuine quality and fast delivery
Just recently received a Versace bag. It came in perfect condition and included a certificate and a dust bag. It came in 3 business days. It was an international shipment. I received all the updates by email about the status of my purchase. The courier requested a signature as he supposed to. I also previously approached Customer Service with a question about another item and they responded right the next day. Very happy with Cettire!
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Verrry bad services
You pay for 2 items and get only one , and customer services are horrible in everyway
Terrible customer service – no shipment and no refund
I placed my order almost a month ago and one of the items has still never been dispatched. I contacted CETTIRE customer service repeatedly and was told several times to keep waiting.
Eventually, their customer service confirmed in writing that they would cancel the undelivered item and issue me a full refund. I accepted the cancellation, but even after that, the refund was still not processed. I have had to send multiple follow-up emails just to ask them to do what they already promised.
Almost a month later, I still have neither the item nor my money back.
This has been an extremely frustrating experience. The lack of clear communication, the endless delays, and the failure to process a promised refund are completely unacceptable. I would not recommend ordering from CETTIRE unless you are prepared to spend weeks chasing customer service if anything goes wrong.
Eventually, their customer service confirmed in writing that they would cancel the undelivered item and issue me a full refund. I accepted the cancellation, but even after that, the refund was still not processed. I have had to send multiple follow-up emails just to ask them to do what they already promised.
Almost a month later, I still have neither the item nor my money back.
This has been an extremely frustrating experience. The lack of clear communication, the endless delays, and the failure to process a promised refund are completely unacceptable. I would not recommend ordering from CETTIRE unless you are prepared to spend weeks chasing customer service if anything goes wrong.
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Scam
Dont order never sent your order
