User Friendly
I like the app. Itโs easy and user friendly. You can find items quickly and usually you can find good deals ๐คฉ
Item never shipped
I ordered a set for my son it never shipped. No one contacted me and I submitted a inquiry and received no response. I had to cancel the order and order from Nordstrom. Very upsetting as I spend quite a bit of money on this app/website
Received used to damaged glasses
I was sent damaged sunglasses returned same day still charged me processing fee and communication took forever
Defective product and unfair return fees
I received a defective pair of shoes and had to return them. Even though the item was faulty, CETTIRE charged me a 15% processing fee plus a $28 return fee. I lost over $100 because of a defective product. This is unfair. Customers should not have to pay these fees when returning damaged or defective items
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Product not in original package!
I bought some rectangle mono balenciaga shades and the product does not come in itโs original package. It does not have an authentication letter. Im not even sure if the product is real. I want to return it but I just know their return process is even worse than their products. I do not recommend you shop here. The prices are too good to be true.
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Absolutely Not Recommended - Dishonest Customer Service
This website appears to offer attractive prices, but in reality, it charges higher amounts.
For example, I placed an order worth several hundred dollars. Two months later, I was informed that one of the itemsโwhich had never even been shipped to meโwas out of stock. When issuing the refund, they deducted shipping fees for an item that was never sent in the first place!
Their customer service is virtually nonexistent, and there is no one to speak with to resolve issues.
I would only recommend this website to people who enjoy taking unnecessary risks.
For example, I placed an order worth several hundred dollars. Two months later, I was informed that one of the itemsโwhich had never even been shipped to meโwas out of stock. When issuing the refund, they deducted shipping fees for an item that was never sent in the first place!
Their customer service is virtually nonexistent, and there is no one to speak with to resolve issues.
I would only recommend this website to people who enjoy taking unnecessary risks.
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Poor Returns
the fact this company charges so much for designer pieces but when you need to return it they deduct half your refund in return fees! Ridiculous!
Never AGAIN
Bought jewelry for my husband. And Italian sizes being Italian sizes, it didnโt fit. Asked for a return the same day I got it, and it would cost me 100$!!! (28+15%) Ridiculous! I held it in my hands for 5 seconds literally! I tried to contact them asking them if this fee is correct, and since they donโt have a phone, only email, our conversation took about 3 days.
Please do not buy from them! The return fees and customer service is outrageous!
Please do not buy from them! The return fees and customer service is outrageous!
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My experience with Cettire was extremely disappointing
Cettire website says orders are expected to reach customers within 3โ10 business days after confirmation, which is the reason I placed my order. But after three days, my order was still only โprocessingโ and had not shipped.
When I contacted customer service, they claimed that processing alone could take 3โ10 business days before shipment. I asked them where this was stated on the website, but they avoided the question and just told me to be patient.
Then, after seven days of waiting, I received an email saying the item was out of stock and they would not fulfill my order.
This is unacceptable. If an item is not available, customers should not have to wait a full week to find out. The shipping and processing information is unclear, and the customer service response was not helpful at all.
I have ordered from Farfetch and SSENSE before, and Cettire has been the worst experience by far. I would not recommend them based on this experience.
When I contacted customer service, they claimed that processing alone could take 3โ10 business days before shipment. I asked them where this was stated on the website, but they avoided the question and just told me to be patient.
Then, after seven days of waiting, I received an email saying the item was out of stock and they would not fulfill my order.
This is unacceptable. If an item is not available, customers should not have to wait a full week to find out. The shipping and processing information is unclear, and the customer service response was not helpful at all.
I have ordered from Farfetch and SSENSE before, and Cettire has been the worst experience by far. I would not recommend them based on this experience.
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My new favourite
Great selection of products and prices
NEVER REFUNDED
please do not shop on here !!!! their customer service is terrible
UNFAIR FINANCIAL BURDEN ON RETURNS
I couldnโt fit 2 of 5 items ordered and was charged $100+ for each item returned . I used this app multiple times and ignored the 3+ day preparing phase but now I WILL NEVER USE IT AGAIN โผ๏ธโผ๏ธโผ๏ธโผ๏ธโผ๏ธ
Best Pricing
CETTIRE is my honey hole for designer brands at a discount! Fast delivery and easy exchanges.
Horrible Company and service
The worst app on earth. They charge a fee to cancel an order after 24H, and charge for returns, and even if you return an item, they keep 15% of its value. Very disappointing experience. Not recommended.
Pathetic
As others have reported this company is awful. I placed an order on June 7, 2026 waited for two weeks for the delivery. I sent multiple messages through their app asking for an update and kept getting automated messages to say hang tight your order is processing and typically takes 48 hours for despatch. After two I sent an email to the their customer service warning them that i donโt get a definitive delivery date I will contact my card issuer for a charge back. Within 24 hours I received a message to say item is out of stock please seek refund through the app. When I logged onto the app it shows refund would take 5-10 workings day which they kept the money for nearly a month and still not deliver the item I ordered.
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Terrible customer service
Received damaged item, was told theyโre sorry and to send it back. Sent item back. Charged me a return fee. Tried customer service to no response.
Gave them a second chance. They canceled my item due to being out of stock. Yet itโs still available but just marked up in price. Once again customer service is ignoring the issue.
Gave them a second chance. They canceled my item due to being out of stock. Yet itโs still available but just marked up in price. Once again customer service is ignoring the issue.
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Out of stock after a week
I placed an order a week ago, this morning I received a notification saying that my item was out of stock because price had gone up, just repurchased it again at a higher price
Fantastic
I recently found this site in the last couple of months, a wide range of brands at discounted prices. Yes I have already started shopping here.
Spam App
The order was canceled by โout of stock,โ yet the system still allows new orders to be placed. The credit card was charged, then they cancelled your order. Stay away from this App.
Terrible Service
I honestly regret using this app. My order took more than 10 days and still wasnโt shipped!! and after returning another item nearly a month ago, Iโm still waiting for my refund. When I contacted customer service, I was told they were busy, which is hardly an acceptable excuse. If youโre overwhelmed, hire more staff. Customers shouldnโt have to pay for poor operations. To make matters worse, I used Afterpay and returned the item weeks ago, yet Iโm still making payments because the refund hasnโt been processed. The service is incredibly slow, frustrating, and far below what I would expect from a company handling online orders and returns.
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