Terrible customer service – no shipment and no refund
I placed my order almost a month ago and one of the items has still never been dispatched. I contacted CETTIRE customer service repeatedly and was told several times to keep waiting.
Eventually, their customer service confirmed in writing that they would cancel the undelivered item and issue me a full refund. I accepted the cancellation, but even after that, the refund was still not processed. I have had to send multiple follow-up emails just to ask them to do what they already promised.
Almost a month later, I still have neither the item nor my money back.
This has been an extremely frustrating experience. The lack of clear communication, the endless delays, and the failure to process a promised refund are completely unacceptable. I would not recommend ordering from CETTIRE unless you are prepared to spend weeks chasing customer service if anything goes wrong.
Eventually, their customer service confirmed in writing that they would cancel the undelivered item and issue me a full refund. I accepted the cancellation, but even after that, the refund was still not processed. I have had to send multiple follow-up emails just to ask them to do what they already promised.
Almost a month later, I still have neither the item nor my money back.
This has been an extremely frustrating experience. The lack of clear communication, the endless delays, and the failure to process a promised refund are completely unacceptable. I would not recommend ordering from CETTIRE unless you are prepared to spend weeks chasing customer service if anything goes wrong.
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Scam
Dont order never sent your order
Love buying from this company
They’re wonderful! Don’t regret buying from them. Customer service is always there to assist you with any issue or questions. They’re 💯 legit
Worst refund app
Worst refund app ever . They didn’t want to pay back money and every time find an excuse. I am waiting for a 500$ almost 2 months and didn’t receive them back yet .
AVOID 🛑
Don’t buy from this company they’re SCAMMERS!!!
Never REFUND!!!!!!!
AVOID 🛑
Never REFUND!!!!!!!
AVOID 🛑
User Friendly
I like the app. It’s easy and user friendly. You can find items quickly and usually you can find good deals 🤩
Item never shipped
I ordered a set for my son it never shipped. No one contacted me and I submitted a inquiry and received no response. I had to cancel the order and order from Nordstrom. Very upsetting as I spend quite a bit of money on this app/website
Received used to damaged glasses
I was sent damaged sunglasses returned same day still charged me processing fee and communication took forever
Defective product and unfair return fees
I received a defective pair of shoes and had to return them. Even though the item was faulty, CETTIRE charged me a 15% processing fee plus a $28 return fee. I lost over $100 because of a defective product. This is unfair. Customers should not have to pay these fees when returning damaged or defective items
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Product not in original package!
I bought some rectangle mono balenciaga shades and the product does not come in it’s original package. It does not have an authentication letter. Im not even sure if the product is real. I want to return it but I just know their return process is even worse than their products. I do not recommend you shop here. The prices are too good to be true.
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Absolutely Not Recommended - Dishonest Customer Service
This website appears to offer attractive prices, but in reality, it charges higher amounts.
For example, I placed an order worth several hundred dollars. Two months later, I was informed that one of the items—which had never even been shipped to me—was out of stock. When issuing the refund, they deducted shipping fees for an item that was never sent in the first place!
Their customer service is virtually nonexistent, and there is no one to speak with to resolve issues.
I would only recommend this website to people who enjoy taking unnecessary risks.
For example, I placed an order worth several hundred dollars. Two months later, I was informed that one of the items—which had never even been shipped to me—was out of stock. When issuing the refund, they deducted shipping fees for an item that was never sent in the first place!
Their customer service is virtually nonexistent, and there is no one to speak with to resolve issues.
I would only recommend this website to people who enjoy taking unnecessary risks.
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Poor Returns
the fact this company charges so much for designer pieces but when you need to return it they deduct half your refund in return fees! Ridiculous!
Never AGAIN
Bought jewelry for my husband. And Italian sizes being Italian sizes, it didn’t fit. Asked for a return the same day I got it, and it would cost me 100$!!! (28+15%) Ridiculous! I held it in my hands for 5 seconds literally! I tried to contact them asking them if this fee is correct, and since they don’t have a phone, only email, our conversation took about 3 days.
Please do not buy from them! The return fees and customer service is outrageous!
Please do not buy from them! The return fees and customer service is outrageous!
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My experience with Cettire was extremely disappointing
Cettire website says orders are expected to reach customers within 3–10 business days after confirmation, which is the reason I placed my order. But after three days, my order was still only “processing” and had not shipped.
When I contacted customer service, they claimed that processing alone could take 3–10 business days before shipment. I asked them where this was stated on the website, but they avoided the question and just told me to be patient.
Then, after seven days of waiting, I received an email saying the item was out of stock and they would not fulfill my order.
This is unacceptable. If an item is not available, customers should not have to wait a full week to find out. The shipping and processing information is unclear, and the customer service response was not helpful at all.
I have ordered from Farfetch and SSENSE before, and Cettire has been the worst experience by far. I would not recommend them based on this experience.
When I contacted customer service, they claimed that processing alone could take 3–10 business days before shipment. I asked them where this was stated on the website, but they avoided the question and just told me to be patient.
Then, after seven days of waiting, I received an email saying the item was out of stock and they would not fulfill my order.
This is unacceptable. If an item is not available, customers should not have to wait a full week to find out. The shipping and processing information is unclear, and the customer service response was not helpful at all.
I have ordered from Farfetch and SSENSE before, and Cettire has been the worst experience by far. I would not recommend them based on this experience.
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My new favourite
Great selection of products and prices
NEVER REFUNDED
please do not shop on here !!!! their customer service is terrible
UNFAIR FINANCIAL BURDEN ON RETURNS
I couldn’t fit 2 of 5 items ordered and was charged $100+ for each item returned . I used this app multiple times and ignored the 3+ day preparing phase but now I WILL NEVER USE IT AGAIN ‼️‼️‼️‼️‼️
Best Pricing
CETTIRE is my honey hole for designer brands at a discount! Fast delivery and easy exchanges.
Horrible Company and service
The worst app on earth. They charge a fee to cancel an order after 24H, and charge for returns, and even if you return an item, they keep 15% of its value. Very disappointing experience. Not recommended.
Pathetic
As others have reported this company is awful. I placed an order on June 7, 2026 waited for two weeks for the delivery. I sent multiple messages through their app asking for an update and kept getting automated messages to say hang tight your order is processing and typically takes 48 hours for despatch. After two I sent an email to the their customer service warning them that i don’t get a definitive delivery date I will contact my card issuer for a charge back. Within 24 hours I received a message to say item is out of stock please seek refund through the app. When I logged onto the app it shows refund would take 5-10 workings day which they kept the money for nearly a month and still not deliver the item I ordered.
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