Luxury heaven!
Best online shopping experience, effortless and efficient
Excellent service
Purchased a few luxury items from here, always a fast and efficient service to the UK. Would highly recommend
Buyer beware
CETTIRE does not stand behind the quality of their products. The sent me an damaged item. They are refusing to issue a full refund and want to charge me a ridiculous amount of money (nearly $200) to return it. I should not have to pay to return a defective item they sent me.
Returns
Return fees are ridiculous now.
Be Careful When Ordering from CETTIRE – Extremely High Return Fees!
I am a frequent CETTIRE customer, and this is the first time I have ever experienced such significant deductions on a return. I was honestly shocked by how much was taken out of my refund.
The deductions were:
• $56.11 processing fee (15%)
• $28.00 return fee
That’s a total of $84.11 deducted from a sunglasses ..
I chose to receive my refund as store credit, so I have no issue with the refund being issued as a gift card. However, these additional fees seem excessive.
I also don’t understand how the taxes were calculated or why they are not clearly reflected in the refund breakdown. The entire process lacks transparency.
To make matters worse, I contacted customer service requesting an explanation, but I never received a response.
As a frequent customer, this experience is extremely disappointing. I don’t know if CETTIRE has recently changed its return policies, but customers deserve to know about these charges before making a purchase.
My advice: Think twice before ordering if you are not 100% sure you will keep the item. Returning an order to CETTIRE can cost you a surprisingly large percentage of your money
The deductions were:
• $56.11 processing fee (15%)
• $28.00 return fee
That’s a total of $84.11 deducted from a sunglasses ..
I chose to receive my refund as store credit, so I have no issue with the refund being issued as a gift card. However, these additional fees seem excessive.
I also don’t understand how the taxes were calculated or why they are not clearly reflected in the refund breakdown. The entire process lacks transparency.
To make matters worse, I contacted customer service requesting an explanation, but I never received a response.
As a frequent customer, this experience is extremely disappointing. I don’t know if CETTIRE has recently changed its return policies, but customers deserve to know about these charges before making a purchase.
My advice: Think twice before ordering if you are not 100% sure you will keep the item. Returning an order to CETTIRE can cost you a surprisingly large percentage of your money
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Shipping
I’ve been waiting two weeks almost for them to even ship it out.
Think twice before ordering from Cettire
They delivered empty cartier sunglasses case and they didnt process the refund. They didnt do anything for more than a month and I started a transaction diapute wirh my bank. Do not buy any high value item from Cettire
Too slow to deliver goods
I order all my fashion online and CETTIRE would have to be the slowest ever to deliver goods once paid and ever so slow to do refunds. Difficult to make contact.
Would NOT recommend CETTIRE
Would NOT recommend CETTIRE
Love this website
Excellent fast delivery, great customer service / returns always easy ..
well packed & great discounts . The only downside I wish the website had models showing more information of the clothing displayed more clearly. More pictures/ sides & back to give more of a demonstration.
How it actually looks on a person . Otherwise the website is excellent.
well packed & great discounts . The only downside I wish the website had models showing more information of the clothing displayed more clearly. More pictures/ sides & back to give more of a demonstration.
How it actually looks on a person . Otherwise the website is excellent.
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Horrible service
I’ll never order from cettire again
Mis-marketed products and hidden return fees
The website makes you think you can return products within 14 days. But they hide a policy that says each item you want to return will be 30 dollars, even if part of the same delivery. Scam shopping site, stay away.
App needs a lot of work
The app is pretty terrible. Prices aren’t accurate and change once you click into the item page. I’m pretty sure their dynamic pricing targets your specific size. It’s difficult to search for products. You can’t add specific sizes to your wishlist. Products that aren’t really available show as available and are often canceled after ordering. Product colors aren’t easy to see. Crazy to have such a problematic app when selling luxury apparel. Prices are lowest anywhere though. I guess that’s the sacrifice.
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Love the range!
Great products and such a good selection! Thank you!
Very slow compared to luxury websites
I’ve ordered sunglasses on 2 October and today its 14 October and its still not shipped. I order from all websites, farfetch, Ounass, net a porter and so many others so far this is the slowest app. Its not my first order, on all my orders i experienced slow processing and late shipping. Compared to other applications, the experience is not that good and its not my first choice for shopping because of the above reason.
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Bad Cettire
It is a very bad Luxury Fashion website with their return policies they all charge even the mistakes they make in the shipments they are not fair they send the goods with errors and when you claim them they charge you anyway.
Fake product
Careful they’re selling fake products
Best past seasonal personal style
Timeless sales! Love venture for all my designer itches. Wanted fancy Birkenstock? The best studded crocs I found instead!
Worst customer service
I have recently purchased a pair of Dolce & Gabbana boots from Cettire and wanted to exchange them as they had 2 clear factory defects: one boot was lighter in color than the other and the same boot has difficulties putting it on, it is not easy to put on as the other one. After a lot of back and forth with them where they were completely unprofessional they advises me they are returning the same item to me as it was not sent back to them in the same quality which is a lie. I only tried them once inside the house and thats it. Super disappointing experience.
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Hit or miss
Been eight days, package still hasn’t shipped!
Good Company
Love how website setup a lot of different brands to pick from , we love CETTIRE
