Worst customer service
I have recently purchased a pair of Dolce & Gabbana boots from Cettire and wanted to exchange them as they had 2 clear factory defects: one boot was lighter in color than the other and the same boot has difficulties putting it on, it is not easy to put on as the other one. After a lot of back and forth with them where they were completely unprofessional they advises me they are returning the same item to me as it was not sent back to them in the same quality which is a lie. I only tried them once inside the house and thats it. Super disappointing experience.
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Hit or miss
Been eight days, package still hasn’t shipped!
Good Company
Love how website setup a lot of different brands to pick from , we love CETTIRE
Elegant articles
Special brands from different countries with high quality products and prompt delivery.
$56 return fee
My first and last time using this platform. Charging $56 PER ITEM for returns is outrageous, not to mention poor logistics of both delivery and pick up.
Customer service and communication about products.
Y’all‘s communication is poor very poor I emailed two or three times about a product that was in stock and I didn’t get a response until the product was gone and I had an opportunity to get it. The representative did not provide clarity.
Worst experience
I ordered 2 palm angels shirts a pair of palm angels shorts and Palm angels hat I received partial of my order just a shirt and the hat I never received the rest of my order. It was my birthday and I went out of town and had to completely wear something different because of this I’ve emailed twice about the matter and still haven’t gotten my items yet
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Mixed feelings on my shopping experience with CETTIRE
CETTIRE ships fast, I’ll give them that.
But the stock situation is a joke. Barely any sizes, hardly any variety, and constant “sold out” walls.
If they’re connected to so many retailers, why does the inventory feel like it’s been picked clean before it even hits the site?
It kills the experience.
But the stock situation is a joke. Barely any sizes, hardly any variety, and constant “sold out” walls.
If they’re connected to so many retailers, why does the inventory feel like it’s been picked clean before it even hits the site?
It kills the experience.
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Amazing service
Very fast service got a few products and love the prices you guys are amazing here for the long haul
Terrible app.. it takes too long to ship
Items take forever to ship
Fraudulent company
They won’t return and honor there return policy
Extremely fraudulent company
Extremely fraudulent company
Return policy sucks!!!
Return policy sucks!!!
Avoid
I highly recommend avoiding this site. Even if you receive unsatisfactory, expensive items that a packaged poorly, you are liable to pay $28+15%, so full refunds don’t exist. Example, if you buy a $900 shirt, you are entitled to a $700 refund. Even if the shirt has a hole in the side and marks on the fabric. Really disappointing. Will stick to Farfetch and ordering direct. Do not be tempted by the pricing!!
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The best place to shop for designer
Great place to shop for designer on a very descent price!
⭐️1/5 - BE CAREFUL WITH CETTIRE RETURNS
Extremely disappointing experience with Cettire. I paid $330.34 for Dior sunglasses that arrived defective. The frame/arm was visibly deformed, making them extremely uncomfortable and practically impossible to wear, and there were also visible defects/marks on the Dior logo lettering.
I provided photos and returned the sunglasses, yet Cettire claimed there were “no defects.” They refunded me only about $235, meaning I lost approximately $95 on a defective item that they now have back.
After escalating the issue, their manager simply declared the case closed and said they would no longer respond.
Buyers beware — I would never purchase from Cettire again.
I provided photos and returned the sunglasses, yet Cettire claimed there were “no defects.” They refunded me only about $235, meaning I lost approximately $95 on a defective item that they now have back.
After escalating the issue, their manager simply declared the case closed and said they would no longer respond.
Buyers beware — I would never purchase from Cettire again.
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Frustrating
I ordered two pairs of sandals, I was sent one pair of sandals, tracking the box does no good because the box was delivered, but the order was not fulfilled, and I cannot get any help from customer service
Terrible service and return policy
I purchased 4 dresses, the day after I bought them - 2 were reduced in price. I hadn’t received the dresses yet, and I asked for a price reduction. It wasn’t granted even though the sizes I ordered were in stock.
Furthermore, to return the dresses costs MORE than the dresses themselves. I’ve never seen that before. I will never shop here again
Furthermore, to return the dresses costs MORE than the dresses themselves. I’ve never seen that before. I will never shop here again
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Aplicación engañosa
Esta aplicación es terrible súper mentirosa la atención al cliente es pésima si son de Colombia no compren aquí por favor les van a cobrar una cantidad de impuestos y aduanas que no tienen sentido y nunca les van a avisar sino hasta que llega el paquete. Pésima experiencia
cheating
They canceled my order a few days after I placed it, claiming the product was unavailable. However, it remains visible and available for order on the website!
CETTIRE SENT THE WRONG ITEM & WANTS TO KEEP 31%
CETTIRE sent me the WRONG item and now wants to charge me approximately 31% to return THEIR mistake. I ordered from the women’s department and received men’s sizing. I provided proof, yet they still expect me to pay for their fulfillment error. Completely unacceptable customer service. BUYERS BEWARE.
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