Terrible app support
Caroline’s workouts are spectacularly good but the app support is absolutely terrible. It’s the worst kind - they pretend to care about the problems you raise, then waste hours of your time asking useless questions, then don’t fix anything and then proceed to ask you the same questions over and over again, sending you into mindless loops.
Beware that your Apple playlists in the app won’t load properly and that your workout will close suddenly from one tap with no ability to return to the right spot.
Beware that your Apple playlists in the app won’t load properly and that your workout will close suddenly from one tap with no ability to return to the right spot.
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Love CGx
I love this app! Caroline is amazing. My main issue it, and I hope you can address this, is when I get logged out it can take me 10 tries to log in again even if I know it's the right information. And finally it just works. But it makes it tricky.
Love CG
She’s the best
Perfect
Love the app! It works perfectly well for me no matter which device I use. I love the knowledge section and how you can easily add a workout or a full program to your calendar.
🌟🌟🌟🌟🌟
🌟🌟🌟🌟🌟
Response from developer
Amazing! Thanks so much for the lovely review 🥰🌟
Exceptional App & Service
Hands down this is the best app for weight lifters and results. Caroline methodically works along with you, so you can watch her form, go at her pace and even watch her struggle. No doubt she’s pushing herself and you can too! Say goodbye to expensive gym memberships and waiting for machines or weights to become available. Make a small investment in weights and a bench and use the time you spend driving to and from the gym to head to your basement and whip out a great workout. Long time fan here because the workouts have transformed my body. Been a supporter since the app launched and I continue to recommend it to friends. Affordable (thank you!) with great and prompt customer service if I need help. Skip the other exercise apps and give Caroline a chance. You will come to see that through grit and determination you can get the physique you’re after, be educated through articles, eat better with terrific recipes and more. It’s all within reach with this high-quality app at your fingertips and in the privacy of your home. Invest in your health and remember: there are no shortcuts. Dig deep. Stay focused. Celebrate milestones. You can do this!
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Response from developer
What an incredible review! Thank you so much for taking the time to share this. Keep digging deep – you're an inspiration! 💪💗
Wiped out streaks and workouts
App spontaneously wipes out some of my workouts and reduced my 11 week streak to 2???? How does that even make sense!?! Went from 100+ workouts to 98???
I actually work to keep those going and for it to just be wiped out is irritating not to mention how tedious it is to try to edit my workout history…which now that I think about it may be the reason my streaks are gone.
If I can’t unmark a workout so I can go through the program again without damaging my workout streaks and history, that’s infuriating.
Update: not sure what their response is all about. I did PE, Iron programs and even some series soooooo what’s your point? You trying to make me sound like a liar and that I’m not capable of doing the actual programs????? Because I have. I tried to remove my iron workout history so I could do it again. Seems like you can’t even navigate your own app/user data properly or you’re malicious. SMH
I actually work to keep those going and for it to just be wiped out is irritating not to mention how tedious it is to try to edit my workout history…which now that I think about it may be the reason my streaks are gone.
If I can’t unmark a workout so I can go through the program again without damaging my workout streaks and history, that’s infuriating.
Update: not sure what their response is all about. I did PE, Iron programs and even some series soooooo what’s your point? You trying to make me sound like a liar and that I’m not capable of doing the actual programs????? Because I have. I tried to remove my iron workout history so I could do it again. Seems like you can’t even navigate your own app/user data properly or you’re malicious. SMH
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Best Trainer Ever!
Caroline is such an incredible inspiration for working out!
Request: Adjustable Volume for Timer/Counter Sound
I’d like to request a feature improvement regarding the timer/counter sound in the app.
Currently, the alerts sound is extremely loud and cannot be adjusted independently from other audio. For users like me who train with headphones and listen to music at a higher volume for motivation, this creates a very uncomfortable and potentially unsafe experience. The sudden, piercing sound is harsh on the ears and could contribute to hearing issues like tinnitus over time.
It would make a significant difference if users could control the timer sound volume separately, lower it, or turn it off entirely.
I’ve been a loyal member for over 5 years and genuinely enjoy the app, which is why I’m taking the time to share this. However, this issue has become frustrating enough that I’m now considering cancelling my membership. It may seem like a small detail, but it has a real impact on the overall experience.
I strongly hope this can be addressed in a future update.
Thank you for your time and consideration.
(I’m always using my own music via SoundCloud and mute the integrated music, however to hear the alert sound is good but too loud) thanks
Currently, the alerts sound is extremely loud and cannot be adjusted independently from other audio. For users like me who train with headphones and listen to music at a higher volume for motivation, this creates a very uncomfortable and potentially unsafe experience. The sudden, piercing sound is harsh on the ears and could contribute to hearing issues like tinnitus over time.
It would make a significant difference if users could control the timer sound volume separately, lower it, or turn it off entirely.
I’ve been a loyal member for over 5 years and genuinely enjoy the app, which is why I’m taking the time to share this. However, this issue has become frustrating enough that I’m now considering cancelling my membership. It may seem like a small detail, but it has a real impact on the overall experience.
I strongly hope this can be addressed in a future update.
Thank you for your time and consideration.
(I’m always using my own music via SoundCloud and mute the integrated music, however to hear the alert sound is good but too loud) thanks
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Response from developer
Thanks for your feedback! Are you using the CGX music integration with Spotify or Apple Music? That will allow you to manage all of the sound volume levels together. Reach out if we can help further: 💌 support@cgxapp.com.
Do not hesitate
I’ve tried a lot of fitness apps. This is by far my favourite and competitively priced as well. So glad I gave the two week free trial a go.
Cannot check videos in China
CG has a lot of fans in China. But these videos cannot be played in China. Is it possible to fix it? I really like these videos.
Amazing!
I love Caroline’s workouts. Her beginner programme explains things clearly and simply and gave me real confidence using weights for the first time.
Great app. Love the workouts.
Amazing workouts in the easy to use app. I love the format of the workouts and the consistent new content keeps it interesting.
Проблема с приложением
Приложение не запускается 😢
Stopped working on iPad 9
I adore Caroline and her work, but the app leaves much to be desired performance wise. Has been working worse and worse on iPad 9 with every new article or workout added, and now it just gets stuck on progress view and then times out. Very sad, watching workouts on iPhone is uncomfortable.
Response from developer
Hey there, we're sorry to hear you're having a poor experience on your iPad! That's certainly not what we want for our members. Reach out to our Support Team and they'll be happy to look into this for you: 💌 support@cgxapp.com.
Unreliable
Love it when it works. Half the time it is frozen on the Home Screen.
Mostly very nice but one problem
workouts are very nice and I love it, but the app itself needs to be optimized. I have downloaded some videos in app, and after I used it, deleted. But today I saw that there are 56 GB downloaded videos in my phone, alle the videos are repeated multiple times downloaded. I koste a long time to delete the videos in iPhone settings, please fix these bug. It makes me very difficult to use the app
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Response from developer
Hi there! Thanks for letting us know about this. Please contact our Support Team so that they can investigate this and fix any problems that might be happening behind the scenes: 💌 support@cgxapp.com.
Saved my Life
Found Caroline on you tube 2019 and thank goodness we were already working together when COVID hit. She is amazing. I love her app!!
The best
I found Caroline Girvan workouts online when we went into Lockdown! The workouts are absolute the best and I have the CGX app since Caroline launch it, which is absolute amazing. Off course, you need to be very disciplined. I’m! The change in my body since doing Caroline’s workouts are very noticeable, I would recommend it 100%!! Thank you
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Response from developer
Thank you so much for your wonderful review! 🙌❤️
Love the App, and Great Support
Been enjoying the app for the last couple years. Recently had some trouble logging in, and the support team was quick to respond with clear steps to try and helpful info that fixed everything. They were great.
Love this app!
I was initially frustrated with errors I kept getting while trying to sign up. The support team reached out when I mentioned it in a previous review, and they were super helpful. After my two week trial, there was no question the app is worth paying for. I loved Caroline on You Tube, but there is so much more available on the app. And so much knowledge! The programs, the individual workouts, the instruction, the research and articles. And she just keeps adding. Caroline is the real deal. I am no spring chicken, but it didn’t take me long to get back at it. After a couple of weeks dreading each workout, I now look forward to each one. So good! 💪
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Response from developer
Amazing! We're so glad to hear our Support Team could play a small part in this for you 😊 Keep crushing it and you know where to find us if we can help with anything else! 💪
