Avoid this app and subscription service at all costs
Chevron’s subscription receipt explicitly says cancellations must be done through the app. The problem is the app locked me out of my account, and support continued billing me anyway.
I contacted support multiple times explaining:
* I could not access the app
* I could not cancel the subscription
* I was revoking authorization for future charges
Chevron still processed another renewal charge after being notified.
Support’s explanation was that installing the app on multiple phones may have caused the lockout. Even if true, that does not justify continuing to bill customers while preventing access to the required cancellation method.
A subscription service should never put customers in a position where:
1. cancellation requires the app,
2. the app becomes inaccessible,
3. and billing continues anyway.
Be very careful signing up for recurring billing through this platform.
I contacted support multiple times explaining:
* I could not access the app
* I could not cancel the subscription
* I was revoking authorization for future charges
Chevron still processed another renewal charge after being notified.
Support’s explanation was that installing the app on multiple phones may have caused the lockout. Even if true, that does not justify continuing to bill customers while preventing access to the required cancellation method.
A subscription service should never put customers in a position where:
1. cancellation requires the app,
2. the app becomes inaccessible,
3. and billing continues anyway.
Be very careful signing up for recurring billing through this platform.
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1️⃣⭐️
⛔️Worst app of all time!⛔️
Terrible app
This is literally the worst Ui and app I have ever used. And why is this separate from the chevron gas app. Absolutely 0 IQ brains at chevron it seems. Please hire me to fix this insanity.
Not worth it, waste of money
The app is not stable, and local carwash equipment always break down and for days at a time. Also after I deleted the app for a while and try to re-register the app will not let you register again and gives all kinds of error and basically lock you out from signing up ever again. Fix the app or take your money somewhere else.
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Only in California?
I can’t change my location, it has my location but only shows me California stores. I live in Florida and it didn’t mention anything about me not being able to use this app.
