0 STARS!!!
If I could leave 0 stars I would!! This has got to be the worst banking app I’ve ever had to use. I have to fully enroll payees even if I’m only ever going to send them money once in my life, and worse I keep getting logged out “due to inactivity” while I’m in the middle of processing transactions? And when I log back in it tells me I have an existing session and need to wait a few minutes before I can log back in. It’s so inconvenient and makes work so inefficient!!!
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Chinabank App: A Complete Disappointment
This has been the most disappointing banking app I’ve used. For an “online banking app,” it is highly unreliable. Opening an account with Chinabank Corporation feels like a mistake because of the poor performance of this app. Accessibility and convenience should be its primary purpose, but instead, it often causes frustration due to frequent crashes, freezing, and overall non-functionality. I use multiple banking apps, and unfortunately, this is by far the worst. I would not recommend entrusting your money to Chinabank Corporation, as the app is more of a hassle than a help.
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MOBILE APPLICATION NEEDS IMPROVEMENT
Dear Chinabank,
I am user of this bank and I always got so mad everytime I open up the app and it just go back says Information error. Like I need to open the app again and again for 4x before I can get to send a money. It’s just so frustrating and you really need to invest in application. How can people be happy to use your bank if you can’t even put effort in the application itself. I can even compare to other bank application that is so smooth and Chinabank is not Good for navigation there’s a lot of error. Please don’t make me leave in this bank, you are giving people a reason to back out in this bank.
I am user of this bank and I always got so mad everytime I open up the app and it just go back says Information error. Like I need to open the app again and again for 4x before I can get to send a money. It’s just so frustrating and you really need to invest in application. How can people be happy to use your bank if you can’t even put effort in the application itself. I can even compare to other bank application that is so smooth and Chinabank is not Good for navigation there’s a lot of error. Please don’t make me leave in this bank, you are giving people a reason to back out in this bank.
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Please fix
Dear China Bank Support Team,
Good day. I hope this message finds you well.
I would like to report a recurring issue with the China Bank mobile app on my iPad. Each time I attempt to send salary or complete a transaction, the app crashes unexpectedly. This has caused delays and inconvenience, especially when processing important payments.
I’ve tried reinstalling the app and ensuring my device software is up to date, but the issue persists. I kindly request that your technical team look into this problem and provide a solution or update that can improve the app’s stability and performance.
Thank you for your attention to this matter. I truly value your services and hope for a prompt resolution.
Good day. I hope this message finds you well.
I would like to report a recurring issue with the China Bank mobile app on my iPad. Each time I attempt to send salary or complete a transaction, the app crashes unexpectedly. This has caused delays and inconvenience, especially when processing important payments.
I’ve tried reinstalling the app and ensuring my device software is up to date, but the issue persists. I kindly request that your technical team look into this problem and provide a solution or update that can improve the app’s stability and performance.
Thank you for your attention to this matter. I truly value your services and hope for a prompt resolution.
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China Bank Mobile App Honest Review
Honestly, we cannot use the app properly. It has so many bug. It keeps logging out and when I log in i will not be able to finish my transaction because it keeps receiving an error.
I hope you work on improving this application. I tried all the remedies to try to use it properly but it just keeps on receiving an error. It's just very frutrating on our part. I hope we can use it properly without any error.
I hope you work on improving this application. I tried all the remedies to try to use it properly but it just keeps on receiving an error. It's just very frutrating on our part. I hope we can use it properly without any error.
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Keep logging out
So poor
very underwhelming
took so long to have a general app without getting a pin from the bank and its very underwhelming! looks like dino years! pathetic piece of trash. doesnt even have a basic lock function!
update:
New version certainly looks more aesthetically pleasing - no longer resembling a Jurassic era design. However, beneath the new clothing, it’s still very much the same old CBC app.
Wouldn’t it be more worthwhile to prioritise useful features, like the lock function? Users would likely appreciate that far more than just a visual overhaul.
update:
New version certainly looks more aesthetically pleasing - no longer resembling a Jurassic era design. However, beneath the new clothing, it’s still very much the same old CBC app.
Wouldn’t it be more worthwhile to prioritise useful features, like the lock function? Users would likely appreciate that far more than just a visual overhaul.
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Not Usable if you have credit card
This app is not usable if you have credit card. It lacks viewing the transaction history, locking card etc. Also it force closes once you click on the amount balance. Useless app. When will you release the new one. We cannot take advantage of the high CL given without a proper app.
Response from developer
Hi! We appreciate your feedback. To help us resolve the issue, please email us at online@chinabank.ph. Thank you and have a great day.
Have you noticed?
Your app ratings are getting lower.
I’ve been using this banking app, and unfortunately, it’s been a frustrating experience. The app crashes constantly, making it unreliable for completing even basic transactions. Whether I’m trying to log in or transfer funds, it either freezes or shuts down unexpectedly.
To make matters worse, the app lacks modern security features like fingerprint or Face ID login. In a time when most apps offer these for convenience and security, it’s disappointing to see them missing here.
I’ve tried reinstalling and keeping it updated, but the issues remain. A banking app should be stable, secure, and user-friendly—this one isn’t. Until these problems are resolved, I can’t recommend it.
I’ve been using this banking app, and unfortunately, it’s been a frustrating experience. The app crashes constantly, making it unreliable for completing even basic transactions. Whether I’m trying to log in or transfer funds, it either freezes or shuts down unexpectedly.
To make matters worse, the app lacks modern security features like fingerprint or Face ID login. In a time when most apps offer these for convenience and security, it’s disappointing to see them missing here.
I’ve tried reinstalling and keeping it updated, but the issues remain. A banking app should be stable, secure, and user-friendly—this one isn’t. Until these problems are resolved, I can’t recommend it.
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poor online service
the same error over and over again. one of the worst banking application. couldn’t be more reliable especially during emergency times
Pls include lock/unlock feature
The basic features of an online banking app is acailable. However, if I may suggest, please add also the lock and unlock feature of credit and debit cards so that we can use it as a protection from any unauthorized transactions.
This feature is already present in other online banking app that’s why I can compare. Also, I appreciate it if you can present the transactions made by the credit cards so we can track every transaction and see if all are authorized or not.
Overall, the app is easy to use and very user friendly. Thank you so much.
This feature is already present in other online banking app that’s why I can compare. Also, I appreciate it if you can present the transactions made by the credit cards so we can track every transaction and see if all are authorized or not.
Overall, the app is easy to use and very user friendly. Thank you so much.
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Chinabank online App
Worst bank app ever….:always loading then,it will pop up time limit expired . Then getting back to log in again and again and agaid…you can’t even pay your credit card online until due date comes😡
Response from developer
Hi! Please send us an email at online@chinabank.ph so we may assist you on this. Thank you.
App keeps shutting down
Buggy app. Keeps exiting every time I use the dashboard. This problem has been ongoing for a year, maybe more. The “solution” they gave me was to reinstall the app and restart my phone. Sometimes this will work, sometimes not. Do they expect users to do this tedious routine every single time they need to use the app? I am a developer myself and it is shocking that this mess has been published in this state. This is a known issue for a long time so why has it not been addressed with a more permanent solution?
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OTP
I cant recieved OTP in my transactions many times i tried, can u help how to fix this
Log in is tedious and app constantly crashes
Aside from it’s log in system that is a bit tedious compared to other banking apps that would only need face recognition or fingerprint scan, this app constantly crashes whenever I try to transfer or click QR. It did not only happened once but multiple times already and that drove me to drop a 1star review hoping the developer can fix whatever problem this app has.
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iPhone 12
Crashes when viewing accounts on iPhone 12 !!!!
After that long maintenance in Sept 2024 I was not able to log in again
Everything was functioning well with my China Bank mobile app until a recent maintenance around early September 2024, after which I’ve been completely unable to access it. This is a pressing issue as I have bank transfers to manage, and this access problem is causing significant inconvenience.
I’ve already attempted to contact the numbers provided in the website, but no one has responded, which is concerning as I was informed that support is available 24/7.
I’ve already attempted to contact the numbers provided in the website, but no one has responded, which is concerning as I was informed that support is available 24/7.
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Response from developer
Hi! Please send us an email at online@chinabank.ph so we may assist you on this. Thank you.
Convenient and easy to use
I’m using Chinabank for almost a year now and I’m not disappointed at all. I can easily access my payroll account and transfer to other savings account. Transfer fees are acceptable and instant. I also did not encounter any trouble with them and the security features is beyond to my expectation. Due to this experience with them I’m planning to open a personal saving account in Chinabank as well.
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Disappointing and frustrating
The app crashes a lot especially when you’re about to transfer funds. It would just shut down and even after refreshing the app the problem goes on. No transaction can be done even after multiple attempts. Received a number of notices that they are currently fixing the glitch in the app through text but the app is still broken with numerous crashes upon usage.
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Works on iPhone XR now
Version 4.4 finally fixed the crashing issue in older phones. Thank you.
