Careful where you order
Reordered same meal and was the wrong location, tried to cancel and ai customer service blew me off and basically said tough break. Expect better from Chipotle
Frequent cancellations
There’s been several times where I have ordered and gotten last minute cancellations
Efficiency
Make things a lot easier when you constantly on the move
Does it work?
Neither my daughter or i can get it to work. Two different phones and tried website.
Pickup time wrong way too often
You get a one because I’ve come to pick up my food several times after I was notified it was ready and ’on the shelf’. But my food is never ready and when I try to use the app to escalate, it tells me my food was picked up and it closes the chat. For the record, I am assuming in this instance that ‘picked up’ refers the customer’s hands.
Really tired, of watching everyone else including whole families go through the line and get their food before me. So yeah one star…
Really tired, of watching everyone else including whole families go through the line and get their food before me. So yeah one star…
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Easy app to up my Chipotle game
The easiest way to order, all the options are there!
Customer service
I tried to get hold of an agent 5 times and I was never connected.
To chip🫶🏽
My soulmate
Rewards
Rewards are difficult to use!
Grateful
I love the app. It’s never failed me. I’m glad it’s so easy to use.
i love chipotle
i love chipotle
Terrible site and rules
Worst site ever. Only being able to use one gift card is ridiculous. So unimpressed.
Zero support
1 star
Glitchy app
Can never redeem rewards
Please fix
Please fix
Love Chipotle
I love ordering from the app, my food is always on time and fresh!
Wrong Taco Shells
I ordered 3 crispy tacos. It’s very frustrating getting 3 soft tacos instead of what I ordered. Most times they get it right.
Rewards don’t work
Every time I try to add a reward to my cart it says that it can’t be added because I don’t have enough in there, but I had a burrito, a kids meal and a bowl which is $28 worth of food so now my points are gone and I don’t get those rewards
Worst phone support
Chipotle stopped allowing customers to speak to someone at the local restaurant and gives bogus AI support which might as well be zero support. You want to speak to a manager regarding a problem but need to drive 20 min to the location? Do better chipotle. Your phone support is the worst I have ever experienced.
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Can’t use Freebies
I don’t know why but app always tells me I haven’t met requirement to use free promotions.
Basic Tasks not working
AI customer support is not functional like it needs to be. It is really really annoying.
