Horrible customer service
The apps help feature is trash the ordering runs through doordash if an issue pops up the driver tells you, then you try doordash for help, they say contact the chipotle app the app only gives you an ai chat thats pointless and does nothing till doordash finally cancels the order then you finally find a phone number for a call center in india where you spend 20 min for them to refund you which will be back on your card in 3-5 days so hey the $60 they just charged you for 2 entrees pay it again and hope in a week you get the first charge back!
Show more
Supersonic
Best Burrito’s anywhere 🥰
Wrong location selected
Chipotle app should automatically track your location and default order to the closest location or verify your order at the location selected if it’s far from you. We have the technology in place today to make this happen and Chipotle needs to get on board.
Awesome
Thank you
Please Suggest the Closest Chipotle Before I Order
I love Chipotle—seriously, it’s one of my favorite places to eat. But I have one big issue with the app.
When I order through DoorDash from a location that’s too far away, DoorDash lets me know before I place the order. The Chipotle app doesn’t do that at all.
I love the rewards system, but this is something that really needs to be improved. If I’m trying to order from a Chipotle that’s farther away when there’s a closer location available, the app should notify me before I place the order. A simple message suggesting the nearest location would make the experience so much better and could save customers time and frustration.
That’s all I’m asking. Thank you for listening, and I hope this is something you consider adding.
When I order through DoorDash from a location that’s too far away, DoorDash lets me know before I place the order. The Chipotle app doesn’t do that at all.
I love the rewards system, but this is something that really needs to be improved. If I’m trying to order from a Chipotle that’s farther away when there’s a closer location available, the app should notify me before I place the order. A simple message suggesting the nearest location would make the experience so much better and could save customers time and frustration.
That’s all I’m asking. Thank you for listening, and I hope this is something you consider adding.
Show more
App Updated
Every. Single. Time I go to Chipotle I have to update my app. 🙄
I LOVE YOU
Love you for life
Trash for DELIVERY
For pick-up, its okay. For when you can’t pick up and try to do delivery whilst having over 2000 points for a free entree with chips, it requires a $10 minimum which was already at $11 in fees (along with some side salsa) which should of allowed me to place an order but NOOO, CHIPOTLE WANTS YOU YO SPEND AN ADDITIONAL $30 for DELIVERY!!! Screw the genuises who came up with this BS policy.
Show more
Location issues
Had to reset my password in the process it picked up the location that I previously ordered from. Even though there’s a New location 2.2 miles that I started too order with that was listed under my order. Once I opened the app and picked the previous location and never recognized the order that I started..
Show more
too many updates
its a fkn burrito stop with forcing a new app every other week
Lifesaver
Great Eats🔥
Incredible job
Best food app in the Apple App Store. Hands-down.
Extra protein
Stop charging mor money for extra protein ! Chipotle only give one scoop of protein when it should be 2!!!
Rewards Don’t Track on App
I don’t eat at Chipotle too often bc I don’t seem to get the rewards I earn. I order in store and scan- no rewards show, I order directly thru app- no rewards. I’ve written to customer service 3x and not once have I received a response. Infuriating. 🤷♂️🤷♂️Maybe they will notice this review? Probably not.
Show more
Can’t Login for Months
It’s now been months, and Chipotle cannot fix my login problems. It’s not a username or password issue, it is a technological issue within the app itself. I cannot get in. I’ve opened up tickets; No tech support member will help me. The app is 99% useless to me, because I cannot actually login to my account.
Show more
Rewards do not work
Took my rewards away and did not apply to my order.
Adding Rewards Doesn’t Work
When adding a reward that requires a $5 minimum purchase, despite my total being $40+ every time, and despite attempting to add the reward at different times during ordering to see if that makes a difference, I am told each time that I don’t meet the requirements (of $5) to add the reward. What’s the point?? Asking about it in store just earns me shrugs.
Show more
Horrible app
The app is not user friendly in any way shape or form
Easy to order hard to communicate
Positive-The app is easy to use when ordering
Remembers past orders.
Could improve…an option to rate each order and location after every visit in the app.
Hebron, Kentucky location, has great staff but for some reason they NEVER add utensils and napkins. when requested on each app order. It has happened 3 orders in a row.
Remembers past orders.
Could improve…an option to rate each order and location after every visit in the app.
Hebron, Kentucky location, has great staff but for some reason they NEVER add utensils and napkins. when requested on each app order. It has happened 3 orders in a row.
Show more
Addicted 😜
Best rice and chicken 🐔 Eva
