Bad customer service, long delivery times
Consistently terrible experience. It’s much quicker and cheaper to get the food yourself. Ordering from here feels like JumiaFood all over again.
And the customer service is atrocious. They’ll leave you waiting without responding. I’ve just spent 1 hour 30 minutes watching an order with a restaurant down the road get stuck.
It’s a particularly bad experience because 1) you’re hungry 2) the brand promise is wildly different from lived experience.
Terrible product. Just go out and buy food yourself or cook. It’s quicker, cheaper, and less annoying.
And the customer service is atrocious. They’ll leave you waiting without responding. I’ve just spent 1 hour 30 minutes watching an order with a restaurant down the road get stuck.
It’s a particularly bad experience because 1) you’re hungry 2) the brand promise is wildly different from lived experience.
Terrible product. Just go out and buy food yourself or cook. It’s quicker, cheaper, and less annoying.
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Item 7 go
I really enjoyed chow deck cause of them
They’re really fast and reliable
They’re really fast and reliable
Recommend.
I love this app and use it almost every day. It’s incredibly convenient, and considering the time, effort, and stress of going to stores or markets in person, the extra costs are usually worth it. I also appreciate how frequently the team updates the app. Minor bugs do occur from time to time, but they are typically resolved quickly.
That said, there are a couple of things I don’t like. The spin wheel at checkout feels misleading since it seems designed not to offer any real rewards. I also find it frustrating that after redeeming Chow Points, your milestone progress essentially resets, making it feel like you’re starting from scratch again.
Overall, it’s a pleasant, reliable, and genuinely useful app that has made shopping much more convenient.
That said, there are a couple of things I don’t like. The spin wheel at checkout feels misleading since it seems designed not to offer any real rewards. I also find it frustrating that after redeeming Chow Points, your milestone progress essentially resets, making it feel like you’re starting from scratch again.
Overall, it’s a pleasant, reliable, and genuinely useful app that has made shopping much more convenient.
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The best in my opinion
Such a great app. It improves everytime. So far I haven’t had any problem with the dispatchers or deliveries
Wild
Active service
The rider
Is very good and have a good customer relationship
App use crazy aboki drivers and worst custom service
The app is not a good recommendation because it is not going to refund you if there’s a case of driver not delivering even though it driver fault and the app location is usually not precise. I wil advise users to download other apps, don’t use this app it a warning
Scam Wheel
The Spin the wheel function is a damn scam. Tried it 4 times consecutively . Still same pattern(spin again, spin again , nothing nothing)
Scam
They’ll say free delivery and still charge you 1800 for delivery. Thats scam
Not bad
.
Work on your delivery people
It’s not about the money, but how hungry I am at this moment which your riders caused 😩
Best delivery app
Great app
Very unreliable
Very unreliable
HORRIBLE CUSTOMER SERVICE
If you expect honesty and to be treated respectfully and reasonably when you have an issue they caused, then just use a different app. They will straight up lie and gaslight you to avoid issuing you a refund.
Ratings
Might be one of the best food delivery apps so far
Worse
Very worse app I have ever used, not recommended for anyone.
Fix the map issue
Fix the map well wai all the time riders dey take my food go somewhere….
Very slow it’s lagging
App to slow
Amazing app …but the riders are always looking dirty and always bring food out from dirty bag
Such an Amazing app …but the riders are always looking dirty and always brings food out from their dirty bag…Work on ur delivery guys please.
Hidden fees
Chowdeck is not upfront about which vendors are covered under chowpass free delivery. The vendors page will show “free delivery” but at the point of payment, they will include delivery fee. When you notify customer service they will state that the vendor cannot deliver beyond a 5km radius. Nowhere does it state this in the vendor’s page and I’m not sure how I am supposed to start calculating 5km distance for each vendor I order for. Bottom line is that you’re tricked into paying for a service that is not upfront about its deliverables. It is misrepresentation and should not be allowed under consumer protection law.
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