Buggy
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Had given them two stars before but now reducing to one as the issue is same after 2months my 1.5k is wasted.
Response from developer
We're sorry to hear you're experiencing issues with our app. Please fill out the form at https://ssp.cibil.com/contact-us/newApplicationForm/cmc1f4 or call our customer support team at +91-22-6140-4300 between 10 AM to 6 PM, Monday to Saturday. We're here to help!
Login and forgot password is not smooth
“Forgot Password” is broken — the service appears to be down, making it impossible to reset.
Biometric login is buried in Settings instead of being prompted after the first successful login. Worse, enabling it requires entering your password again — defeating the purpose.
For a paid app, this level of UX is unacceptable. Basic things like session persistence, working password recovery, and proactive biometric setup should be standard.
Response from developer
We're sorry to hear you're experiencing issues with our app. Please fill out the form at https://ssp.cibil.com/contact-us/newApplicationForm/cmc1f4 or call our customer support team at +91-22-6140-4300 between 10 AM to 6 PM, Monday to Saturday. We're here to help!
Buggy
1. I subscribed still it was showing me plan every time i logged in
2. I once opened my app by directly clicking on the notification of Cibil and since that day whenever I opened the app it always took to me to the alerts screen and there is no back button on ios app to go back to the dashboard page
To resolve both the issues i had to reinstall the app and now it works.
Response from developer
Apologies for the inconvenience caused to you. Please reach out to us at https://ssp.cibil.com/contact-us/newApplicationForm/cmc1f4 and provide the details to assist you better.
Needs optimisation
However, recently, the app experience has been so poor. Firstly, every time I login and exit the app, next time I’m again asked to login using OTPs sent to mobile and email. When I try to enable biometric login, those options are not clickable. In general, the UX needs a lot of optimisation.
Response from developer
Sorry for the inconvenience with our app. Please fill out the form at https://ssp.cibil.com/contact-us/newApplicationForm/cmc1f4 or call our customer support at +91-22-6140-4300 between 10 AM to 6 PM, Monday to Saturday for support.
Credit Score System Is Unfair to Consumers
This is unfair to consumers. A credit score should reflect a person’s financial discipline, not repeated internal checks done by banks for their own purposes.
There must be stronger consumer protection, mandatory consent for every enquiry, and clear separation between user-initiated checks and bank-side internal checks
Response from developer
We're here to assist you. Kindly write to us at https://www.cibil.com/contact-us-faq by selecting the relevant options so we can help.
