CIBIL® Score & Report User Reviews

Name: CIBIL® Score & Report
Rating: 4 (4 reviews)

CIBIL® Score & Report

TRANSUNION CIBIL LIMITED

💰 Finance

Top reviews

Most Recent Highest Rated Lowest Rated

Buggy

Previously, the app used to be great, but now I am facing a lot of issues. My credentials are not being saved in the app, and I have to log in every time. The main functionality itself is also an issue — the app’s landing page directly goes to CIBIL alerts, and I am not able to navigate to other tabs. This has been the case for the last couple of weeks. Being a trusted brand, you should provide a quick hotfix

——-
Had given them two stars before but now reducing to one as the issue is same after 2months my 1.5k is wasted.

spchennai99

2 months ago

Response from developer

We're sorry to hear you're experiencing issues with our app. Please fill out the form at https://ssp.cibil.com/contact-us/newApplicationForm/cmc1f4 or call our customer support team at +91-22-6140-4300 between 10 AM to 6 PM, Monday to Saturday. We're here to help!

Login and forgot password is not smooth

Login requires two OTP verifications (SMS + email) every single time — the app doesn’t retain login state at all. That’s not a smooth experience; it’s frustrating.
“Forgot Password” is broken — the service appears to be down, making it impossible to reset.
Biometric login is buried in Settings instead of being prompted after the first successful login. Worse, enabling it requires entering your password again — defeating the purpose.
For a paid app, this level of UX is unacceptable. Basic things like session persistence, working password recovery, and proactive biometric setup should be standard.

Aseem91

2 months ago

Response from developer

Buggy

The info displayed and the notifications are good but here is what I hated the most
1. I subscribed still it was showing me plan every time i logged in
2. I once opened my app by directly clicking on the notification of Cibil and since that day whenever I opened the app it always took to me to the alerts screen and there is no back button on ios app to go back to the dashboard page

To resolve both the issues i had to reinstall the app and now it works.

patelsubham

4 months ago

Response from developer

Apologies for the inconvenience caused to you. Please reach out to us at https://ssp.cibil.com/contact-us/newApplicationForm/cmc1f4 and provide the details to assist you better.

Needs optimisation

Have been using this app for a long time and it has been so useful in tracking and maintaining my cibil score.
However, recently, the app experience has been so poor. Firstly, every time I login and exit the app, next time I’m again asked to login using OTPs sent to mobile and email. When I try to enable biometric login, those options are not clickable. In general, the UX needs a lot of optimisation.

Gooner3101

5 months ago

Response from developer

Sorry for the inconvenience with our app. Please fill out the form at https://ssp.cibil.com/contact-us/newApplicationForm/cmc1f4 or call our customer support at +91-22-6140-4300 between 10 AM to 6 PM, Monday to Saturday for support.

Credit Score System Is Unfair to Consumers

Banks and lenders are able to check CIBIL scores multiple times without OTP or fresh consent from users. These frequent checks can negatively affect a person’s CIBIL score even when no loan or credit card is applied for.

This is unfair to consumers. A credit score should reflect a person’s financial discipline, not repeated internal checks done by banks for their own purposes.

There must be stronger consumer protection, mandatory consent for every enquiry, and clear separation between user-initiated checks and bank-side internal checks

Junaid Thrikkakad

6 months ago

Response from developer

We're here to assist you. Kindly write to us at https://www.cibil.com/contact-us-faq by selecting the relevant options so we can help.

Worst Support ever - Our systems are currently undergoing an upgrade

I have a paid subscription for last 7-8 months. For over 10 days now I’m getting the error that “System error - Our systems are currently undergoing an upgrade”

Filling the form & contact support is of no use(I already have a ticket created last Monday of no use). Support is just a group of non technical people who only knows to say “ we have taken your complaint”.. no response at all.. I wonder if TransUnion has any SRE or Technical Support staffs who know how these things work

UserAlma

9 months ago

Response from developer

We regret the inconvenience caused to you. Request you to provide your Service Request Number to assist you better.

Won’t log in stuck

Stuck on the log in page in a iPhone 16 pro max with updated app and softwares

Amlx007

a year ago

Poor app

Won’t even come to the login page since last update- which has made it more worst.

Amlx007

a year ago

App isn’t working for a few days now

I have been trying to login in this app for a few days now and it shows in the screen - Please wait, Cibil is syncing your data so you can enjoy a seamless experience. And does nothing on this app and this message has been appearing for days. I have restarted my mobile have uninstalled and installed this app again and have even updated my iPhone 12 Pro to the latest upgrade and still the same message.

ChanSaa hukum

a year ago

Response from developer

Apologies for the login issues you're experiencing. Please fill out the form at https://ssp.cibil.com/contact-us/newApplicationForm/cmc1f4 with your registered email ID. We're here to help!

Unable to Login to CIBIL App on iPhone

I am currently unable to log in to the CIBIL mobile app on my iPhone. The app gets stuck on the “Please Wait – syncing your data” screen and does not proceed beyond that point.

I have tried the following troubleshooting steps without success:
• Restarted the app and my phone
• Checked my internet connection
• Reinstalled the app
• Ensured all app permissions are enabled

Could you please assist me in resolving this issue?

Libin louis

a year ago

Waste of time

Useless app

Rupesh144

a year ago

Good Experience

Wonderful experience while using the CIBIL score and report from Transunion. Please give at least three free refresh of individual score so that one can keep their running and closed account updation because sometime Bankers are not updating closed loan account on time ans resulting more explanation while applying for fresh loan. Please consider this as feedback and do cooperate on this as on most priority.

patel_rajeshk

a year ago

Response from developer

Thank you for your kind words! We're thrilled to hear you enjoy the app. Also, please write to us at https://www.cibil.com/contact-us-faq by selecting the relevant options so we can address your concerns.

Frustrated with Poor Service and Non-Functional App

I am extremely disappointed with this app. Despite paying for the features, the app doesn’t work properly. For the past three days, I’ve been trying to reset my password, and every single time I get the same error message: “Unfortunately, we cannot process your order at this time. We apologize for the inconvenience.” This is unacceptable, especially when I’ve already paid for a service that doesn’t function as promised. Please fix this issue immediately!

Jamim Mehdi

2 years ago

Response from developer

Hi, please write to us at https://ssp.cibil.com/contact-us/validateSr/cmc1f4. We will check and get back to you on this. In case you have already shared your details, we request you to provide us with the Service Request number to assist you better.

Unable to change mobile number

There is no option to change the mobile number. I don’t have mobile number which I used earlier for registration. unfortunately, I can’t find the way to change it in app

Lalit Singh_

2 years ago

Response from developer

App is not working

After paying for a year of subscription app is not working. Yesterday I paid and today it’s showing Please Wait screen only. Why? As mentioned even after subscription it’s not showing the revised score. Nothing is useful. Then why have you added so many things to subscribe? I can’t update my profile. I can’t check daily updates. I can’t anything better except the same score.

Why app is not opening?

Info13

2 years ago

Response from developer

Hi, please write to us at https://ssp.cibil.com/contact-us/validateSr/cmc4f4. We will check and get back to you on this. In case you have already shared your details, we request you to provide us with the Service Request number to assist you better.

If there are 2 mobile no. & 1 landline no.

now say only 1 no. is active mobile as per bank and aadhar record but during ac open innbank other existed fhere is no way to update for user to inform that other no. are no longer in use. cusfomer care says to ask bank and bank rm says dont know and tells to raise dispute and in dispute bank says to come to bank & do rekyc. i mean if 2 no. are mentioned as mobile no. and customer is using now only 1 and self updating what is the problem. its not like no. is asked to be replaced Lol as it is it is no. linked to aadhar so self details updation needs to be there with verify from aadhar also.

LuckyBabe27

2 years ago

Response from developer

Hi, can you elaborate your concern so that we can assist you better? Please contact us at https://www.cibil.com/contact-us-faq.

Worst experience not reliable

Worst credit rating agency .their approach is not good towards consumer .they just misleading the customer and put the ball in bank/nbfc court . My report show a loan of rhino finance pvt ltd But i had closed the loan ,my bank already share the data but whenever i ask the customer they ask me only to contact the bank .Even they received enogh data to make the necessary change in my report . Finally i took cibil executive on conference call and find that cibil approach is not good they just misleading the customer only .

sanaya01

2 years ago

Response from developer

Hi, please write to us at https://ssp.cibil.com/contact-us/validateSr/cd2f3. We will check and get back to you on this. In case you have already shared your details, we request you to provide us with the Service Request number to assist you better.

App needs a lot of improvements

1) It asks you to pair device for quicker authentication. But even after enabling Face ID and pairing device with the option given by the app, it asks the same thing every time I try to log in.

2) Doesn’t show the time of next refresh.

3) Score analysis section is broken. It doesn’t show analysis based on my credit profile.

4) The option to print the report takes you to the website, where you need to login again rather than having an endpoint to provide the PDF to the client app and letting the user have the file

5) Enquiry list doesn’t show enquiry amount

Most of the reviews here are replied with asking the user to submit a report to another website. That’s very inconvenient. You publish your app on this platform. Use the platform to collect feedback and resolve it.

Siddharth Ambani

2 years ago

Response from developer

Worst app and company, cheats and take your data

Worst app and company, cheats and take your data, then no option to delete it. First lure you to create an account to get one time free per year credit report, so user enters email id and phone, then they say ‘oh no match, need more information’ then ask your PAN, address and more, again says ‘oh no match’, then ask for cc or loan acc number, and finally still says ‘on no match’. The worst part, in this process they will create a online account with all of your information but no option to edit this info or delete your online account. Once you give your data, they keep it forever. Another flaw is that don’t use any otp based auth to safeguard and check mobile and email id, so anyone can create a account with someone else email and mobile no. Worst company.

BestAjay

2 years ago

Utterly Unreliable and Frustrating Experience with CIBIL iOS App

The CIBIL iOS app is the worst app I have ever used. It consistently fails to function correctly. After entering my username and password, clicking the login button results in a black screen, rendering the app useless. This issue forces me to manually stop the app each time. Despite multiple attempts at deleting and reinstalling the app, the problem persists.

Given that CIBIL is a crucial service for accessing credit information, this app's performance is particularly disappointing. Users rely on timely and reliable access to their credit scores and reports, and an app with such critical flaws undermines this trust. It’s evident that the app requires significant improvements to meet basic usability standards. For now, I strongly advise against using the CIBIL iOS app until these issues are addressed.

VictoriousAJ