Cinnabon User Reviews

Cinnabon
Cinnabon
Cinnabon® Franchisor SPV LLC.

Customer Experience

Positive experience35.4% of reviews
Neutral6.8% of reviews
Negative experience57.8% of reviews

~ Based on 147 written reviews from the US App Store.

What users say

Is Cinnabon Safe?

Cinnabon appears safe based on user ratings. AppsHunter Safety Score for Cinnabon is 94/100.

This assessment is based on 6,745 user ratings, with an App Store average of 4.7/5.

Safety Analysis

93.6% of ratings point to a safe experience
2.0% of ratings suggest some concerns
4.4% of ratings point to a risky experience

~ Based on 6,745 App Store ratings for Cinnabon.

Is Cinnabon Legit?

Cinnabon appears to be a legitimate app. AppsHunter Legitimacy Score for Cinnabon is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Unable to add t mobile discount

Also would not accept my password. Signed in and changed password 3 times. Will never use it again

Cinnabon

The order was cold and hard
Not very good

Just order in person

Hard to find some items I know they had at the location, very frustrating when I’m just trying to overpay for a cinnamon roll

Welcome Offer Not Honored

I registered for the first time and the site offered me a 4 count minibon offer with any purchase and it wouldn’t add it to my order. Major let down

Why add it

1. It’s on you to figure out stores that offer its use Guessing 50% stores do not qualify. The “customer is not right “ or appreciated example?
2. The company will not allow you to submit for unauthorized Cinnabon locations. even if you use receipts that you bought a bun , coffee etc .
3. Clumsy app. You need to understand and spend 20 -40 minutes to understand how to use it. Plus complex specials , “if you get this with beverage !”( fine print, that is on of three out of 20).
4. Company doesn’t allow for mistakes if you miss something on the app. They will look for anything to deny you points. Save your time don’t reach out.
5. Locations get order long after you submit. Combine this with little understanding of the app by store personnel… Do you have a disaster?


Yes, you can easily add the app. but why add it?
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Worst experience

The cashier was very rude

BUGS & LOAD TIME

App works.. sometimes. If you want to make an order before hand it’s fast & easy but accessing your rewards and simply opening the app isn’t. I had a rewards for a free bun but couldn’t use it because the app would say “Rewards & Offers Information Is Not Available Right Now”. Restarting the app but still no solution
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QR Codes don’t load bug

Waited in line only for the app to not load QR

BS

Couldn’t get my free reward

I love Cinnabon

It is tasty

Never works

This app never works. If you sign up for rewards the account does not register. Trying to log in freezes the app. When I receive email offers they never show up in the app. Items that my local store sells, like CinnaPacks, are not available to order. No clue what this app is actually useful for.

The app doesn’t work

Could not apply a promotion and when asked for feedback I could not write my feedback. App is no good.

Customizing order

I wish there was a better variety option for trying all Cinnabons at once choosing different flavors of 16.

This app only works to find Cinnabons, no tab for an account, to section to redeem rewards.

This app only works to find Cinnabons, no tab for an account, to section to redeem rewards. If I wanted to see where there are Cinnabons I can just use my map app.

T

Why do I need to pay $10 to use this app, if I’m not making a purchase? Because of this, I’m no longer using this app.

Made from heaven

It never gets old ordering from this place. I’ve been eating there since I was a little kid and the flavor barely changes. It taste the same. It feels like my childhood.

Useless App

I signed up and put in my Debit card info and I’m seconds, it literally doesn’t save your payment information. Even though you click on save Card. Why design an app so that customers can get rewards? Fix it

Easier to pay

ApplePay should be an option. Also auto fill for card.

Worst app

Can never log in. When I finally get on none of the links/codes work. It’s horrible. “Something went wrong please try again later”. Don’t bother. Website doesn’t work either. Constant errors. Tried chrome and safari. Guess I’ll just have to stick to in-store coupons.

App bug

Constantly logs you out and 99% of the time, cannot log in. It will load/buffer and return back to sign-in page.