Website
The site it’s difficult to navigate and it doesn’t seem to allow updating to my current address.
Double login
It’s been months and your app still has a double login issue.
Only recently when I log into the app, it almost immediately logs me out. I have to log in again to be able to do my banking. Please fix.
Only recently when I log into the app, it almost immediately logs me out. I have to log in again to be able to do my banking. Please fix.
Logs out after very short time
Some update is causing the app to log out after a short time, even if you’re actively using it. Impossible to input data into a budget! Never was a problem in the past.
No need for this level of strictness, active user input should reset the log out timer.
No need for this level of strictness, active user input should reset the log out timer.
Outdated app
The worst banking app I’ve used. It’s 2025 not 2015, this app ranks poorly relatively to other banks. The transaction history and lack of categorisation is especially annoying.
Average app.
Help and contact sections useless. No way to send message. No contact email addresses.
Others are better
Please make the balance owed easier to read.
And also please allow Face ID to work properly to log in. C’mon!
And also please allow Face ID to work properly to log in. C’mon!
No message facility or secure chat
Outdated app. Buggy and often crashes but the most annoying thing is that there is no message or chat function or even support email provided in the app. Just a url for the website, not even a link a url that one has to copy into one’s browser. Please do better.
Logs out after very short time
Some update is causing the app to log out after a short time, even if you’re actively using it. Impossible to input data into a budget! Never was a problem in the past.
No need for this level of strictness, active user input should reset the log out timer.
No need for this level of strictness, active user input should reset the log out timer.
Citi requesting sms code while overseas is wrong - use app
My australian phone does not work overseas so requesting sms code cannot work. Confirmation via citi app would be sensible alternative. I had to use another card.
Login issues
The app asks you to login at least twice everytime you open it.
You login with faceID and it looks as though it logged in but then takes you right back to the login page to do it again.
Generally I have to do it twice everytime however today I’ve tried logging in three times and still won’t work so I gave up.
Once you eventually get in it’s pretty average.
You login with faceID and it looks as though it logged in but then takes you right back to the login page to do it again.
Generally I have to do it twice everytime however today I’ve tried logging in three times and still won’t work so I gave up.
Once you eventually get in it’s pretty average.
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Mediocre at best
This is a frustrating banking App. Continually makes you login twice in a row.
Time outs after too short a period - even when USING the App! Pop up asks to extend. Often it ignores your choice and just logs out anyway.
Purchase Transactions are very slow. They’ll say ‘pending’ for DAYS. How is it Westpac and Amex can process transactions within 1 day?
Apple Pay limit is also low. Rejecting due to needing a PIN - which means digging out the physical card. Useless!!!!!!
Time outs after too short a period - even when USING the App! Pop up asks to extend. Often it ignores your choice and just logs out anyway.
Purchase Transactions are very slow. They’ll say ‘pending’ for DAYS. How is it Westpac and Amex can process transactions within 1 day?
Apple Pay limit is also low. Rejecting due to needing a PIN - which means digging out the physical card. Useless!!!!!!
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Unable to message the bank
This app/bank taken over by NAB, doesn’t have the ability to notify or message the bank at all if you need too.
Frustrating Experience – Inaccurate Transactions & Poor Support
I’ve found the Citi Bank app to be incredibly frustrating. The transaction history is often inaccurate or unclear, which makes it hard to keep track of my finances. What’s worse, every time I’ve tried to clarify these issues by calling support, I end up having to call twice just to get a proper response. This has been one of the worst customer service experiences I’ve had with any bank.
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Double login
Only recently when I log into the app, it almost immediately logs me out. I have to log in again to be able to do my banking. Please fix.
My Cashback
This does not work and I can’t bring up the offers. I have deleted and reinstalled the app, still doesn’t work. Been trying for a week now. This should be available on the website so we can see what’s available
Offers not working for 3 weeks
App hangs. Tried communicating with support-0/10
The most useless-slowest app in Banking Industry.
Everything to slow from log in to browsing transactions, points search, redeem, payment till you log out.
While other credit card app would be done in 4 minutes, Citi took 22 minutes.
What a dump!
This is the reason we are leaving.
Useless App.
Zaw Oo
While other credit card app would be done in 4 minutes, Citi took 22 minutes.
What a dump!
This is the reason we are leaving.
Useless App.
Zaw Oo
Useless app
App never works properly, after sign in then asked to sign in again and my cashback option doesn’t work then app frozen
Offers section can’t be opened
The app is not good for users as some times specific section can’t be accessed, which wast me a lot of time to try.
Useless
No way to make a payment through the app, and unable to transfer small amounts from other accounts so forced to keep paying interest on small amounts owing
