App down poor customer service
Called up 3 times to receive code to log in. After saying they will send one soon, nothing was sent. Had to arrange alternative transport. Waste of time and energy
Top services
Great service and cheap price really like it
Issue with App and Costumer care service is bad
I have account with cityhop from 3 years and suddenly not let me to login. Tried multiple times with cityhop customer care number and no response. They when finally able to hold them. They said it will take 5 days because issue with APP
CANT USE THE APP
Never got the verification code. called customer service and was told a ticket was opened. tried again a week later, still not getting any code. The app is now technically unusable. Better off with other providers
Can’t sign up
Been waiting for ages for the verification codes to come to my email but nothing. And I can’t even go back to change my email even after restarting the app. This is shocking man.
Practically perfect
Great system that was just what I needed in moving stuff when I needed a van to do it. The real people on the phone help were really helpful and knew what they were doing well. Great system. Well supported.
Fuel Below Quarter
Pick up van the fuel was below quarter has per FAQ took a photo an emailed support. Had to waste my time filling up. Support replied with excuses. Just don’t do want they say they will do.
Wow so awesome
Loved how easy it was to use their van and automated their service was. The app was awesome. Their customer service was fantastic
Easy As!
So easy and convenient!
Great experience
Highly recommend
Account Verification
Each time you open the app it ask for verification number. Even after you enter the number it says not valid. Really frustrating not user friendly… won’t be recommending anyone to use this service
What can I say
So grateful of the simplicity and the comfort, tremendous assistance, fantastic location have my total support
Awful company.. don’t sign up!
Our vehicle was in awful condition with a broken tail light, damaged bumpers and it also made a loud rattling noise when driving on the highway. After moving our furniture, we tried to return the vehicle but the battery died. Then I spent 2 hours sorting things out with customer support and a towing company, who failed to jumpstart the van due to the battery issues. After this whole ordeal, I then get charged a penalty fee for returning the vehicle late! This company is an absolute joke and should be avoided at all costs.
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Van onehunga
Thanks very good
Bad app design
When logging in it say enter code but never sends a code.
And the “didn’t receive a code” link does not work.
And the “didn’t receive a code” link does not work.
Disappointing
In general the app/service is good (4 stars). But real disappointing service when you switch phone and the system doesn’t send you an authentication code. Known issue but Cityhop didn’t advise customers and no way for them to resolve manually. So i’m left unable to use their service with vague promise to be resolved in the future.
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If I could give negative stars I would
Entire system is based on verification codes which don’t send. Asked the help team who told me to uninstall and reinstall the APP which only made the situation worse. As now need a code for new device.
No timeframe for a fix,
No workaround.
No way to use their service.
No timeframe for a fix,
No workaround.
No way to use their service.
Poor
Unable to verify with One NZ numbers, unable to verify with NZ licenses.. a good service in theory but its a shame their app does not work and customer service aren't interested in sorting out the issues
Van
Awesome service with reliable and clean vehicles
Customer service so easy to use
Great
