This bank is a joke
I went to two different gas stations today to try to make a deposit. I am originally a LGFCU member. I should have jumped ship while I could. Once my bank closed, the closest branch was an hour away and all they offered was sketchy deposits at gas stations and dollar tree locations. This bank is an absolute joke. Today is Thursday. Friday I will have a new bank. All I can’t say is chose ANYTHING but this bank. My mom would write the same review, and more. So crazy.
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Trash
Worse app and bank switch ever. Going to change banks soon
Horrible bank terrible app
The app forces us to sign in every time even after selecting “stay signed in”, just trash. We would have never chosen this bank if weren’t forced to switch by LGFCU. The federal reserve and banks are this organizations (americas) biggest scam. Sadly Americans are too retarted to not pay taxes anymore so all I can do is spread truth, and the truth is this App and Bank is HORRIBLE!!!! Don’t listen to the bots that say the app and bank are good you will be better off putting your money in your mattress.
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Don’t
Don’t do it.
Horrible app
Money takes sometimes hours to actually show that it’s not in your account along with this terrible app is always down or having some kind of issue. Got switched from LGFCU to this garbage and have been miserable ever since.
Do not give this bank your $
If I could give -1 stars, I would. My experience with Civic Bank was unbelievably bad. The employees I dealt with were rude, unhelpful, and openly combative when I asked basic questions about my account. Instead of trying to solve the issue, they acted irritated that I even needed assistance. The lack of professionalism was shocking — dismissive attitudes, poor communication, and zero effort to actually help. Customer service at a bank should be the bare minimum, but this place completely missed the mark. The staff came across as uninformed about their own processes and unwilling to do anything beyond the absolute minimum. It felt like every interaction turned into an argument rather than a solution. If you expect respect, professionalism, or competent service, I strongly recommend taking your business somewhere else.
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WORST BANK AND APP
I recommend switching banks. This used to be a good bank (LGFCU) until they switched to civic. It take’s over a month to even get a replacement card. The app makes me send a verification code everytime I log in even after saving my phone as a “trusted device”. I try to save it again and it says “this device already exists”. Terrible customer service, along with the annoying automated voices over the phone for a simple problem. Honestly, it’s in their best interest to just shut this bank down. If you can’t even send a card within the “10 business days” you say it arrives in, why keep the hank open? Or whoever operates needs to just step down and hand it over to people with common and logical sense. You know, someone who actually KNOWS what they’re doing.
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Worse Bank Ever
This has to be the worse bank and app ever. Forced to switch from LGFCU, civic has messed up all of my accounts, constantly sending payments back when money is in my account then charge an nsf fee and creating late charges for my bills, they automatically decided who can mobile deposit and who cant and just remove the option all together, cant deposit through an atm, having to go into a store and stand in line for who knows how long pull up a activation bar to scan just to deposit money in your account is ridiculous!!
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Needs a Lot of Improvement
I banked with LGFCU for year with no issues. Once they forced us into Civic, everything is difficult. It cannot be that hard to properly train people. They're vaguely nice, do not speak very professionally, if you are able to get someone on the line. Craziest thing I've ever encountered at a bank. This world is going downhill fast.
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Do not bank here
They will screw you 100 percent.
Needs work
When you open the app it shows your accounts but then when you click on anything it has you login. Which has to be a glitch and is in no way secure. I’ve clicked remember device several times yet every time it makes me verify with my phone number or email.
Messed up my bills
I’m so very disappointed with this bank they have screwed up so many of my payments for my bills and have constantly retried the same e payments that I had the money to pay but they took too long to take the payment which resulted in my account going into the negative!!!! Very very horrible bank 😡😡😡
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Why does the app not work?
Negative results app an website hasn’t been working right for 4 days
Login every time
I have to login every time I close the app. Used to not be this way but it is annoying.
Required me to save me device
I’m only giving it three stars because it’s requiring me to save my device every time I login and it’s the same device. It annoying and I’m tired of saving my phone under different names to sign in. Yes my phone is updated and so is the app.
Unfortunately can’t give 0 stars
No need for a long winded statement. The app sucks, the bank sucks. They compliment each other perfectly.
Former 30year LGFCU would give -10 STAY AWAY FROM THIS BANK!!!
Forced into Civic from LGFCU member since around 1995. I work overseas I have all my bills auto pay. I have direct deposit never late on any bills. The bank has several ways to reach out to me email, phone number 828 with voice mail. My auto loan taken out with LGFCU 2024 full coverage insurance Farm Bureau the day of the loan. Civic without trying at all to contact me does a Forced CPI insurance charge to my auto loan of almost 7K dollars for insurance on the vehicle. That changed my auto payment by $600 more than I’m already paying. I’m expected to track down all the information and give to Civic to correct such a mistake that they made. Instead of just reaching out and emailing me or calling me no just here’s your new bill and you must pay it or prove that you had auto insurance during the time the loan and vehicle were secured. Stay away from these idiots with your hard earned money. I will be coming home on R&R changing Banks and moving all my accounts and giving everyone on any platform that will listen how this Bank should not be in Business to the public!!!
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Everything about this bank stinks
Not only is the bank a total rip off, the app is terrible. I’m tired of having to constantly login. No rhyme or reason to it. They are also involved in shady and illegal practices. I’m looking into getting a lawyer. Their “available balance” (no, not “current”, I understand that) can be anywhere from $100 to $1000 off. I have taken screenshots and I suggest you do the same.
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can't even get on app
every time i try to login it has a pop up about confirming time zone, when i click confirm it says email required but there's nowhere to enter an email. This is ridiculous and unacceptable because i haven't been able to access my account for over a week.
Horrible
Worst financial institution I’ve ever had the displeasure of being forced to use. Now the app won’t load. Typical customer “service” from the place that says they care about people but really don’t. Joke of a credit union.
