Clair User Reviews

Name: Clair
Rating: 4.8 (3007 reviews)

Clair

Maverick Payments Inc.

💰 Finance

What users say

Summarized from real user reviews of Clair. Based on 3K reviews and a 4.8/5 average, it highlights the 4 positives and 5 negatives reviewers mention most about this Finance app.

Positive things

👍Helpful customer service
💡Advance pay feature
🚀Easy to use
🚀Automatic payroll integration

Negative things

🐛Frequent crashes and glitches
🐛Login and account access issues
🐛Miscalculation of pay and advances
🔒Security concerns with account access
💸Unexpected fees and delays in fund transfers

Top reviews

Most Recent Highest Rated Lowest Rated

Constantly crashing

This app crashes or refuses to open almost every time I attempt to use it - which means my money is hanging in limbo since there’s way to access it when the app doesn’t work. No updates are required and none of my other apps have issues, just this one.

Smokyseagoat

2 years ago

Response from developer

We are so sorry to hear that you are having difficulty getting into your app. Please reach out to us at support@getclair.com so we can troubleshoot this issue for you!

Issues signing up

Honestly, I would love to use this app, but I’ve never gotten the chance to when I first saw it. I didn’t mean to sign up and so basically it told me I put it in wrong information and then I was denied, but there’s no reason for me to be denied because my Work clearly supports this, I need to get into contact with somebody but anytime I email them they don’t answer. I would love to try this app would be willing to give it more stars

PatsyL2023

2 years ago

Response from developer

We are so sorry to hear that you are experiencing an issue with signup! We want to be sure you are helped to the best of our ability. Please contact us at support@getclair.com and ask for our Escalations team in regard to your review.

Advances

I was helped with my cash advance stuff when I couldn’t figure it out and they were super nice and informative

Chris the guard

2 years ago

Response from developer

We are so glad you enjoy the app! Thank you for your review. Please let us know if you need anything or have any suggestions about how we can work better for you by emailing us at support@getclair.com

System glitches

The system contains massive glitches when you’ve worked scheduled work hours! This is an inconvenience to all clients! Escalation takes over 48 hours. Customer services periodically give false information on customer accounts without thoroughly investigating the situation! Most definitely has its pros and cons

unknown mississippi client

2 years ago

Response from developer

Thank you for your honest review. We would like to look into your specific interactions with our Care team for quality assurance and to identify areas for improvement for the future. Please reach out to us at support@getclair.com and ask for our escalations team in regards to your review.

Too many glitches

Every other week I have to uninstall the app and install it back just to be able to log in. I’ve spoken to agents from technical support several times about this issue. Honestly if I didn’t need to retrieve my pay in advance, I would not bother to keep using the app. It’s always giving difficulties when I need it most. Please fix or partner with a better company.

Honestfeedback321

2 years ago

Response from developer

We are so sorry to hear that you are encountering issues within the app! Please reach out to our escalations department so we can look into this further for you! Please email support@getclair.com and ask for the escalations team in regards to your review!

edited review

Changed it from 4 stars to 5 stars! I couldn’t be happier! It so easy to use, direct deposit was a breeze, and I have peace of mind knowing I have some extra pay available if I ever need it. I don’t k ow why people are upset with this app about direct deposit issues, someone finding out their password, or “they stole my money”. That’s all user error! Don’t give your info away and chances are you won’t have to worry about losing your hard earned cash!

gigngrin

2 years ago

Response from developer

Thank you so much for your review! A password is required to protect your banking security. However, if your phone is enabled for biometrics such as facial or fingerprint recognition, you can enable this type of login instead. Once you have logged in, tap the settings menu, then the security menu. If you need assistance enabling this function, please reach out to us at support@getclair.com.

Great so far!

The ONLY thing I would like, is to not have to enter my password in every time I open the app.

gigngrin

2 years ago

Response from developer

Stealing money???

So after zenefits promoted they partnered with clair, I decided to give it a try. At first clair was everything I dreamed of UNTIL i started noticing they MAKE MONEY BY NOT PROCESSING RETURNS. At first I thought it was a uber and i gave them a hard time about it until they did the same thing with apple. Do not use this app, ive lost about $1000 usd ( so upsetting).. a big lawsuit is coming. Stay far away with this is so illegal

Clair is terrible

2 years ago

Response from developer

Please reach out to us at support@getclair.com. Rest assured any money processed by returns have indeed been returned to your account, the return does not show as an additional item within the ledger of your app. Our engineers are working to fix the issue as soon as possible to assist with understanding. Please reach out to us for additional account-specific information.

Awesome

I literally had to buy a battery and it let me have tht much after a couple shifts

awhitener23

2 years ago

Response from developer

We are so happy to hear that Clair was able to help when you were in need! Thank you for your glowing review!

Amazing app

It’s rare these days to find an app that has so few bugs and works so well. They really think about and care about their employees.

TLoz25

2 years ago

Response from developer

We are pleased that you enjoyed the app. If there is anything we can do for you, just let us know at support@getclair.com! Have a wonderful day!

Beware

Been using this app for a while but after they’re latest update I can not even enter my password -the entire page is unresponsive. Can’t select “back” or “?”, the bar to type just blinks but the keyboard won’t pull up and my saved password prompt doesn’t pull up and even when it does and I enter my phones passcode to apply my saved password it doesn’t get entered and the bar continues to blink. I’ve contacted support but they have no way of allowing any account holders to login through a desktop. They’ve just told me to use my Clair card to access funds but the whole point of Clair is advancing your wages which can only be done through the app. So I can’t make any online purchases. They’ve “escalated” this issue but their internal escalation team isn’t even in office and MAYBE I’ll get a reply in 24 hrs but if they’re not in office on a Saturday why would they be in office on a Sunday which means this won’t get resolved until Monday if it even gets resolved I’ll have gone over 72 hours with no access to my account. I’ve uninstalled the app several times and nothing seems to resolve it. I’d say stay away from this app. Once I’m able to login I’m pulling all of my money and never using Clair again.

vigilantespy

2 years ago

Response from developer

We're sorry to hear you've encountered this issue! Our team is currently working on a fix, and we hope to have this resolved soon! In the meantime, you can try the following steps to log in: -If the blue button says 'Continue' on the Home Screen, check 'Remember me' first. You should then be able to log in -If the blue button says 'Continue as {name}', hit the white 'Log In' button instead. If the options above don't work, please reach out to our support team, and we'll be happy to assist!

Available Funds

Funds earned prior to paycheck and repayment are not available and should be.

your system is down

2 years ago

Response from developer

Thank you so much for your review! We are pleased to have been able to help you access your earnings before payday. If there is anything we can do for you or any additional feedback you would like to give, just let us know at support@getclair.com! Have a wonderful day!

Love it! Please add dark mode!!

This app is a game changer...it automatically knows exactly when I work, my hourly rate and I can immediately advance a portion of my check when I clock out. I never had to enter my employment info. The only gripe I have is that the app doesn't have dark mode. Otherwise the app is perfect..I love how I can see every single detail of every transaction including the "settle" date and time. No other app or bank I've had shows that. It's super fast and responsive.

slbry cmbcket

2 years ago

Response from developer

Thank you for sharing your review! We are so happy you enjoy the Clair banking app, stories like yours are why we built this app. If you can send us an email at support@getclair.com with the subject line Apple review, our team would love to connect with you! Thanks, The Clair Support Team.

BEST MOBILE BANKING APP EVER!!!!

Clair is truly one of a kind!!! Their customer service is second to none, and their benefits that they have and offer are truly amazing as well!! What other bank allows you to ASVANCE yourself money after literally each and every shift that you work, and then just pay the money from the “advances” right back the very next paycheck, but WITHOUT a single penny in fees or interest?! It’s AWESOME & AMAZING all at the same time!! I’ve been with them shortly after their inception, and have stayed with them this entire time to date, and I could NOT be any happier with them!!! If you don’t download the CLAIR APP right now and give them a try, then YOUR MISSING OUT!!! 💯%!! ☝🏽 🙏🏽 ☺️

thebigo7

2 years ago

Response from developer

On demand pay

It’s a bummer I can’t access on demand pay, this is the main reason I opened up an account with Clair. I’m going to have to close my account.

Jckmartz

3 years ago

Response from developer

We are sorry to hear that you have not had a favorable experience. We appreciate your feedback and would like to speak with you more about the issue you are facing. Please contact us at support@getclair.com.

Great Concept but no Follow Through

I have tried to use this app off and on for the past year now and it has NEVER fully worked for me. Either the advances don’t work due to my hours worked not even showing up in the app, or my hours DO show up and it just won’t let me advance at all. It’s like I’m a donkey pulling a cart and Clair is dangling a juicy carrot right in front of me and NEVER LETS ME TAKE A BITE. That’s how it feels. You build up this hope of a god send of having your paycheck early for an emergency and WHAM nope, denied, it doesn’t work. It’s heartbreaking. I was so stoked for this app when my company switched over to using it - and the concept is great. But after waiting for literal MONTHS to never hear back from the escalations team to fix my issues, I have given up and will be cancelling my account. If the advancements don’t work then there are literally no other benefits to having this account. Really so disappointed and I wish the app worked for me. If it works for you congrats 💕

Christibalisti

3 years ago

Response from developer

We are sorry to hear that you have not had a favorable experience. We appreciate your feedback and would like to speak with you more about your experience. Please contact us at support@getclair.com.

Haven’t used long

So far so good, I’m waiting to use the advance feature then I will re evaluate.

DaveB0T

3 years ago

Response from developer

We are pleased that you enjoyed the app. If there is anything we can do for you, just let us know at support@getclair.com! Have a wonderful day!

Dishonest and flawed

They consistently miscalculate my pay and after hours of arguing with customer service, they have returned what they miscalculated’ several times. Now you can’t even reach anyone who knows anything. The text support is just an automated reply that tells you to call and their representatives have now just been telling me ‘I’m sorry I can’t see that information’ they can do less than the app. Upon their miscalculations, they want you to deposit the difference to Clair if they’ve decided they over advanced you. Usually this is incorrect, however you still have to pay them before you can access your account again. They say 1-3 business days for it to reach the account, however my experience unique to Clair, is they take 4-5 business days to post a transfer to your account after they received it and allow you to use your own money again. It is definitely not an advance at that point, but a costly delay to get paid. Not to mention, I have requested a card mailed to me 5 times over the last year and they have not sent it. I do not recommend. They have too many errors to fix.

Cymeco

3 years ago

Response from developer

We are sorry for any inconvenience you have experienced. If you are still experiencing an issue, Please contact us at support@getclair.com. You may also call our support line at 1-888-HI-CLAIR.

Great company, great product!

♥️

Omoros

3 years ago

Response from developer

Thank you so much for your review! We are happy we can help you gain access to your wages when you need them.

Frustrated employee

How does this help when u have no options only allowed to use thier card and only allowed to advance what u put on it not what you actually have availble it’s a waste of time and for this people who need thier money so they can get to work can’t even get any money until there check comes in and only what they put in I won’t put all my money in a card I don’t have and won’t get for at least a month nope so I’m just going to unenroll this is. Huge waste of time and not of valu customer service not a lick of English speaking people and only wanted to quote reviews about there virtual card nope I’m not doing and will be talking to my employer about switching companies is a waste of time

Amber Danielle hughes

3 years ago

Response from developer

We are sorry to hear that you have not had a favorable experience. We appreciate your feedback and would like to speak with you more about your experience. Please contact us at support@getclair.com.