Small screens
All was good until a couple of years ago. Since then I haven’t been able to expand to full screen. I asked for advice and received no reply.
Camera continually goes offline. Really useful when not at home. Not!
The app is not good enough to sort out connection issues or why the camera just decides to go to sleep. My other camera is IMOU and no bother there at all. Both sadly continue to ask you to sign up to cloud storage account.
Not easy to use
After having this for a few days I’m giving up on it. The instructions for use are impossible to follow. Easy to set up though & very clear screen but not much good if you can’t view the shots back!
2.1.8 Network Errors
Previous version very reliable but from update to version 2.1.8 encountering network errors attempting to connect over 5G, connection via wi-fi works.
Temperamental and buggy
I liked these security cameras when I first bought them, but quickly realised that the app is very annoying to use and the cameras themselves are very buggy. The timeline feature in the app is very fiddly - scrolling to a playback recorded late in the day will take a lot of swiping, even if you decrease the scale of the timeline bar. Before you actually reach the desired time, the playback will usually crash showing an error message so you have to close the app and start again. I also have frequent chunks of time missing from video recordings (often many missing periods overnight, amounting to several hours each day of no visibility), which is pretty unhelpful for a security camera. The cameras have killed several of my SD cards. After formatting the new cards in the camera for first use, they were corrupted and no longer useable. This has happened many times. The cameras are very temperamental to set up. When it works, the process is very easy, but they often need to be reset and that may involve hours, if not days, of going round in circles trying to get the QR code to scan. They only work with wifi routers set to 2.4ghz, not 5ghz. Can they not be updated to work with both?! I’m a member of the dedicated ‘Part of the clan’ Facebook group for these cameras, which is basically a page featuring hundreds of other people complaining and having problems with these products without any sort of useful technical support response from the manufacturer. Overall, I would recommend steering well clear of these products and the app. I wish I’d realised their flaws sooner before investing in more cameras.
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