Small screens
All was good until a couple of years ago. Since then I haven’t been able to expand to full screen. I asked for advice and received no reply.
Camera continually goes offline. Really useful when not at home. Not!
The app is not good enough to sort out connection issues or why the camera just decides to go to sleep. My other camera is IMOU and no bother there at all. Both sadly continue to ask you to sign up to cloud storage account.
Not easy to use
After having this for a few days I’m giving up on it. The instructions for use are impossible to follow. Easy to set up though & very clear screen but not much good if you can’t view the shots back!
2.1.8 Network Errors
Previous version very reliable but from update to version 2.1.8 encountering network errors attempting to connect over 5G, connection via wi-fi works.
Temperamental and buggy
I liked these security cameras when I first bought them, but quickly realised that the app is very annoying to use and the cameras themselves are very buggy. The timeline feature in the app is very fiddly - scrolling to a playback recorded late in the day will take a lot of swiping, even if you decrease the scale of the timeline bar. Before you actually reach the desired time, the playback will usually crash showing an error message so you have to close the app and start again. I also have frequent chunks of time missing from video recordings (often many missing periods overnight, amounting to several hours each day of no visibility), which is pretty unhelpful for a security camera. The cameras have killed several of my SD cards. After formatting the new cards in the camera for first use, they were corrupted and no longer useable. This has happened many times. The cameras are very temperamental to set up. When it works, the process is very easy, but they often need to be reset and that may involve hours, if not days, of going round in circles trying to get the QR code to scan. They only work with wifi routers set to 2.4ghz, not 5ghz. Can they not be updated to work with both?! I’m a member of the dedicated ‘Part of the clan’ Facebook group for these cameras, which is basically a page featuring hundreds of other people complaining and having problems with these products without any sort of useful technical support response from the manufacturer. Overall, I would recommend steering well clear of these products and the app. I wish I’d realised their flaws sooner before investing in more cameras.
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Rubbish
Utter rubbish
Don’t download this app.
If you’ve bought a camera using this system, send it back. It doesn’t work reliably, setup is a massive pain & if you own more than one home, the whole thing becomes almost impossible.
Needs updating
Have been very please with the app and Time2 cameras, however using it on Apple ipad now seems not to operate correctly on current update and very frustrating if it can’t be corrected will have to change complete system and bin Clan and camera system. Just not good enough.
Screen rotation not working iOS 16
Please update app to support iOS 16 as my screen rotation no longer works
Can’t view play back ever! Crashes constantly
Great if you just want to view in real time but absolutely useless if you want to be able to record and look back at anything! The app loads and then constantly crashes. On top of that every time you try to view a camera live it restarts the camera so you have to wait for it to reload! I would look into getting cameras with different software cos this is crap!
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Cctv
After update ios16.2 my rotation screen stop working
Olivia 2
The best portable camera for capturing birds and unwanted creatures in my garden. Clarity is brilliant , easy to install and no monthly subscriptions to download free ‘ Clam App ‘
Will definitely buy again .Thank you
Richard Mack
Will definitely buy again .Thank you
Richard Mack
Good video but sound detection not so hot
Great video for keeping an eye on my elderly mum but I find the notifications annoying as they are over sensitive and kept pinging me every 2 seconds and the sound isn’t very good as I can’t hear what’s going on lots of the time and the volume at the camera end is too quiet so my mum doesn’t hear me when I talk through it - she is hard of hearing so needs something louder . The carers can hear just about though if they are in there when I talk to her on it . Still worth the money for the video alone though
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Buyer beware!
The last major update caused issues with the size of the picture view on the app.
I’ve given the information to Time2 and their response was there’s no timescale to put it right!
I’ve given the information to Time2 and their response was there’s no timescale to put it right!
Great but occasional issues
Sound quality very crackly (as we need it on to observe my epileptic son) which can be annoying. We use two iPads. One has totally disconnected so I need to call up and work out how to reconnect again (as I’ve forgotten). Helpline always without exception incredibly helpful.
Terrible, buggy app with poor functionality.
The CCTV system itself is good, easy to install and provides good quality footage.
Everything falls apart when it comes to the app. Firstly, you cannot simply “fast forward” your footage, meaning you’ve got to guess when an incident occurred and manually select a time, being able to fast forward the footage whilst you watch it at a faster speed would be much better. Secondly, the app crashes a lot, usually I can only select 3 time points before it stops responding completely, and fails to fetch anymore footage, you then have to restart the app and go through it all again.
Good camera, terrible app with limited functionality.
Everything falls apart when it comes to the app. Firstly, you cannot simply “fast forward” your footage, meaning you’ve got to guess when an incident occurred and manually select a time, being able to fast forward the footage whilst you watch it at a faster speed would be much better. Secondly, the app crashes a lot, usually I can only select 3 time points before it stops responding completely, and fails to fetch anymore footage, you then have to restart the app and go through it all again.
Good camera, terrible app with limited functionality.
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Home security
App is really good! One feature I would recommend is to be able to watch the playback and fast forward or rewind at different speed setting rather than choosing a certain time or watching it all.
BRILLIANT
Does exactly as the company says.
Can’t Log On
I have had the cameras for a number of years and use this app. I haven’t logged on for a while and now isn’t recognising my account details (i have had the same email and phone number for 20+ years so no chance my user name isn’t one of them). Tried ‘forgot password’ but using email ‘user doesn’t exist’ using phone number ‘country/region not supported’ (united kingdom) so can’t reset password. Many emails ans a 30 minute call to be told no-one can tell me my account name but it will be email or phone number, so only option is to take my cameras down (not an option for me without paying someone to come and do it) and reinstall and make new account, therefore losing all of my footage which i need to access for important reasons. Ridiculous
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The real deal
A good and well made product,good service from supplier.Does the job
