The best option
I really love this app. The customer services is awesome and you can find whatever you want/need. The prices is good, you can adjust it. I recommend using it.
Worst app ever- genuinely evil people who run it
I wish there was a 0 stars option but unfortunately I will have to flatter them by giving them a 1. After I canceled and got confirmation of my cancellation I continued to get billed. When I went to check up on the account to see if my account was active, I couldn’t re cancel it bc it was already cancelled so I continued to get billed despite having a cancelled membership and receiving no credits or benefits from it. So I was paying them for nothing. When reaching out to their support absolutely nobody supported me and I was told I’d get an email follow up in 24-48 hours, I heard nothing. When reaching out to their support email with proof of the error, nobody responded. Absolutely appalling and slimy business taking advantage of people.
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charges
charges and low flexibilityalway charge for everything missing class and is something really hard
Broken again
Widget stopped working with one of the recent updates. Also, sometimes when you find a class and go to book it, you’re kicked back to the list of classes/times. Also, used to be easier to see if there were multiple slots open to quickly identify classes where you could invite a friend. The 3 stars are for the rest of the platform which is a great overall app and I use it daily.
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New Update
Hi. With one of the latest updates I can no longer see if ClassPass friends are also booked in the class. This was one of the best features of the app. Can you please turn this back on.
FIX THE CREDITS
You’ll have 20 credits left in your cycle and go to sign up for a five credit class and it pulls from your next billing cycle. USE THE FREAKING CREDITS I HAVE LEFT YOU MORON! FIX IT!
Total shambles
Total rip off business with questionable morality. Why lie behind the pretence of offering a free product and then attempting to charge for it ,when card details are given with trust, , ultimately making the whole process unclear and overpriced.You make out it’s a free trial but it’s not because you’re taking the money from the customer at the point of signing up for a ‘free trial Subsequently if that fails you unscrupulously attempt
to gain subscribers by way of cancellation of reservations previously booked, by way of an attempt at forcing upgrades upon them, or otherwise loose your reservation Surely this business Isn’t so desperate, an attempt at customer trickery is necessary with a misguided perception of this being a clever business strategy to engage and persuade customers to upgrade and keep them, expecting them to recommend this to friends and family. No one is impressed with greedy organisations using pushy sales tactics , with a blatant disregard in place, for the people who potentially could become regular subscribers. Im unclear how you believe you have an ability endear customers in parting with money for a below par service and average product price that fails to deliver an authentic and honest promotion strategy.
to gain subscribers by way of cancellation of reservations previously booked, by way of an attempt at forcing upgrades upon them, or otherwise loose your reservation Surely this business Isn’t so desperate, an attempt at customer trickery is necessary with a misguided perception of this being a clever business strategy to engage and persuade customers to upgrade and keep them, expecting them to recommend this to friends and family. No one is impressed with greedy organisations using pushy sales tactics , with a blatant disregard in place, for the people who potentially could become regular subscribers. Im unclear how you believe you have an ability endear customers in parting with money for a below par service and average product price that fails to deliver an authentic and honest promotion strategy.
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Be Careful
They are not transparent with credits rolling over or how you spend your credits.
Tried to talk with support and did not receive any assistance. Was scammed out of almost 40 credits.
Tried to talk with support and did not receive any assistance. Was scammed out of almost 40 credits.
Works great until they cancel your membership and steal all unused points
I’ve used ClassPass for months and recommend it to my friends. Yesterday they immediately and automatically cancel my membership after one failed attempt to charge me for the next month. Apparently, they do it without notifying you and giving you a single opportunity to fix the issue. My credit card was fine. I didn’t change anything. It didn’t stop them from canceling. After that they send you an invitation to rejoin the app. The trick is that you lose all your rollover points you didn’t spend. Since I traveled a lot the previous month, I had more than 60, and they all gone. They “don’t have an option to restore them”. That’s a terrible business practice, and a very scammy approach. Beware of this before you commit to ClassPass and don’t trust the rollover policy. They will find a way to steal your money.
Upd: I was able to get some attention from them after posting the review, but the care that showed is fake - they are still keeping in the purgatory of never ending chat with AI assistant that constantly promises to bring a team member into a conversation. It will never happen.
Upd: I was able to get some attention from them after posting the review, but the care that showed is fake - they are still keeping in the purgatory of never ending chat with AI assistant that constantly promises to bring a team member into a conversation. It will never happen.
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customer support and how they work with vendors
I’ve had over 70 different touch points with this company on trying to resolve one issue and they take 50% of all sales youd thinn they atleast take care of there product the funnel
Best Thing Ever
This app is such a game changer!!
Widget stopped working after last update on iOS (v.26)
Widget doesn’t show my next booking anymore.
자동결제 취소 요청
앱을 깔고 크레딧을 전혀 사용안했고 무료체험 기간안에 구독 자동결제 취소를 했는데도 불구하고 7월5일에 59불이 내 계좌에서 나갔네요.
즉시 환불 해주세요!!!
즉시 환불 해주세요!!!
Response from developer
Hello, thanks for taking the time to leave a review. We’re sorry your experience didn’t fully meet expectations and would appreciate the chance to learn more. Please visit classpass.com/contact and begin your chat with “App Store Review,” along with details about your experience, so our support team can assist further. The ClassPass Team.
I wish I could give 0 stars
Things work well h til you try to cancel. They hide the terms of service and make you
Click through a million screens to cancel
Your membership. I was charged after I cancelled the membership. I inquired about why this was, and they tell me my concourse t is active though I literally have a cancellation notice. Again, even if my account is active and you have charged me, why have I received no new credits for this cycle. This is predatory and people should know about this.
Click through a million screens to cancel
Your membership. I was charged after I cancelled the membership. I inquired about why this was, and they tell me my concourse t is active though I literally have a cancellation notice. Again, even if my account is active and you have charged me, why have I received no new credits for this cycle. This is predatory and people should know about this.
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Scammy practices
It’s frustrating that your ‘trials’ actually leave about 90% of classes behind a ‘upgrade for access’ feature. I also see the blocked classes as 3-4 credits during the trial, but I know they rise to 12 credits once you upgrade. Very scammy.
Class was cancelled 2 hours before the schedule and yet they emailed me instead of in the app
I’ve already arrived at a studio for a class I booked days ago. I was in a hurry. I literally arrived 15 minutes prior, following their rules. And yet when I came the security told me they have emailed me because they didn’t know my contact since I booked from ClassPass. Apparently I was the only one booking that class. The notification on the cancellation was only through email from ClassPass. Why cannot it be a notification on the app?!!!! Because not everyone has their email with notifications or even check personal emails on a weekend. I’m wasting my time, energy, and taxi money. I’m disappointed with this app. It’s just an app for booking but not including notifications when class was cancelled! Not even there’s a chat option in the app with the studio! Studio didn’t get my contact. But at least if there’s a way for studios to contact me through the app chat or at least ClassPass have in-app notifications regarding cancellation that will be amazing. I guess an app that cannot even be operated on Android … I have to even use iPhone to use this app. I’m on free trial. Guess I’m not gonna subscribe having this experience!!!
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P3 - Excellent
P3 has a great sauna and wet therapy
Unlawful Practices
This app and company is subject to several class action lawsuits. The credit system is flawed and support is non-existent. They removed my accumulated points (80+) without any warning.
Lying customer service
I used to love ClassPass but their customer service straight up lied to me ALL morning.
I was booked for a blend class (pilates x yoga) for 8:05am today. I woke up early to get ready, etc. I went to the “Upcoming” page in the app and clicked on my blend class for more details (luckily) and to my surprise, the details opened to show a HITT class.
I opened customer service right away because I don’t do HITT classes and I didn’t sign up for HITT.
Lie 1: the agent told me that I’m booked for the blend class even though the app was showing it as HITT
The truth: it was a HITT class
Lie 2: the agent said the studio had both blend and HITT classes going on at 8:05am so they said I had to attend my blend class still.
The truth: I know for a fact that the studio cannot run both classes at one due to space. I called them to confirm and the studio said there was only a HITT class for 8:05am.
Lie 3: the agent said they were unable to contact the studio (after I confirmed with the studio TWICE that it was a HITT class) and that if I don’t go, I WILL BE CHARGED A MISSED CLASS FEE.
The truth: I was on the phone with the studio during the ordeal and the studio said NO ONE tried calling or contacting them.
Lie 4: after finally acknowledging that it is in fact only a HITT class, the agent said, “Just to clarify, the issue is with the studio since ClassPass customers book reservations depending on what the studio offers, and we are unable to set up reservations manually on our end so i'ts not our fault”
The truth: I work doing software engineering. I called the agent out on their lie. This isn’t an issue with the studio, it’s a bug in your app. Do not try blaming and lying about the studios for your buggy app.
Why did I have to push back on them for 30 minutes for them to acknowledge their error and refund me?? Trash service, that’s why.
Also another note about their buggy “Upcoming” page, I thought I was signed up for a class last week but checked Upcoming and the class wasn’t there so I didn’t go. A few days later, I got an email with a “missed class” fee.
Also on Thursday, I had a notification set to let me know when a spot opened up for a class. I tried reserving it but it said the class was full. I just looked under my Reservations and I see that class there all of a sudden?! But I never actually signed up for it?! So we will see if ClassPass tried charging me for that too.
Now it seems like the last agent might’ve blacklisted me or something because I’ve tried three different chats to speak to an agent and it just doesn’t connect anymore.
I was booked for a blend class (pilates x yoga) for 8:05am today. I woke up early to get ready, etc. I went to the “Upcoming” page in the app and clicked on my blend class for more details (luckily) and to my surprise, the details opened to show a HITT class.
I opened customer service right away because I don’t do HITT classes and I didn’t sign up for HITT.
Lie 1: the agent told me that I’m booked for the blend class even though the app was showing it as HITT
The truth: it was a HITT class
Lie 2: the agent said the studio had both blend and HITT classes going on at 8:05am so they said I had to attend my blend class still.
The truth: I know for a fact that the studio cannot run both classes at one due to space. I called them to confirm and the studio said there was only a HITT class for 8:05am.
Lie 3: the agent said they were unable to contact the studio (after I confirmed with the studio TWICE that it was a HITT class) and that if I don’t go, I WILL BE CHARGED A MISSED CLASS FEE.
The truth: I was on the phone with the studio during the ordeal and the studio said NO ONE tried calling or contacting them.
Lie 4: after finally acknowledging that it is in fact only a HITT class, the agent said, “Just to clarify, the issue is with the studio since ClassPass customers book reservations depending on what the studio offers, and we are unable to set up reservations manually on our end so i'ts not our fault”
The truth: I work doing software engineering. I called the agent out on their lie. This isn’t an issue with the studio, it’s a bug in your app. Do not try blaming and lying about the studios for your buggy app.
Why did I have to push back on them for 30 minutes for them to acknowledge their error and refund me?? Trash service, that’s why.
Also another note about their buggy “Upcoming” page, I thought I was signed up for a class last week but checked Upcoming and the class wasn’t there so I didn’t go. A few days later, I got an email with a “missed class” fee.
Also on Thursday, I had a notification set to let me know when a spot opened up for a class. I tried reserving it but it said the class was full. I just looked under my Reservations and I see that class there all of a sudden?! But I never actually signed up for it?! So we will see if ClassPass tried charging me for that too.
Now it seems like the last agent might’ve blacklisted me or something because I’ve tried three different chats to speak to an agent and it just doesn’t connect anymore.
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Apple Widget Doesn’t Work
I loved this app and widget on my iPhone Home Screen but it completely stopped syncing. I have classes booked but they won’t show up on the widget it just says “start booking today”
