Poor
I signed up for this app on a free trial and had issues with booking- no classes would let me book and I never got to use any credits. I reactivated my account recently, was charged, to see if it would work and the exact same issue is happening. Nothing will let me book???
Me encanta
Por lo menos en Canadá tiene grandes estudios y buenas opciones para muchas actividades. Me parece súper bien, ojalá la pueda seguir usando en otros países.
Cheaters
Not recommended please avoid these guys are scammers
Terrible service support
I made an appointment through class pass at the end of the month and the business was unable to fulfill the appointment. They knew this ahead of time but were unable to contact me to notify me of the cancellation due to class pass communications limitations. I didn’t have time to reschedule a new appointment before the end of the month and class pass refused to let my unused credits rollover to the next month. Buyer beware if you have any issues with an appointment, class pass will provide little support and you may lose all the credits you paid for.
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Why I’m Obsessed with ClassPass! 💕
ClassPass has been a game changer for me! 🙌🏽✨ It’s given me the freedom to explore different Pilates studios all over Woodland Hills without committing to just one.
And let’s be honest… Pilates ain’t cheap! 😂 ClassPass has helped me save hundreds of dollars a month while allowing me to try different classes, instructors, and studios.
I LOVE being able to mix things up, discover new favorites, and keep my workouts fun and fresh. 💪🏽🧘🏽♀️
If you love Pilates but don’t love the price tag, ClassPass is definitely worth checking out! 💕
And let’s be honest… Pilates ain’t cheap! 😂 ClassPass has helped me save hundreds of dollars a month while allowing me to try different classes, instructors, and studios.
I LOVE being able to mix things up, discover new favorites, and keep my workouts fun and fresh. 💪🏽🧘🏽♀️
If you love Pilates but don’t love the price tag, ClassPass is definitely worth checking out! 💕
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Logs out every time i leave the app
Can you please change it so i don't have to login every time i open the app? This is a super annoying new feature.
Cancellation fee is ridiculous
If you accidentally sign up for a class on the day of. And want to cancel it is a $30 cancellation fee. Completely ridiculous. I absolutely would not recommend this service to anyone.
Love it
Must try it
So much fun!
My company recently joined ClassPass and it has been really fun getting to try out various exercise classes I never knew existed in my neighborhood. I tried yoga, Pilates, Latin dance and even got my hair colored & cut at a great price. Highly recommend!
Don’t Pay for this App
I wanted to like ClassPass and came in with an open mind, but my experience was extremely disappointing.
My first booking through ClassPass resulted in my appointment being cancelled on me by the salon that required me to contact customer support just to get my credits restored. After that experience I reviewed all available classes, salon appointments, and locations near me and found very limited options I felt comfortable booking after that disappointment.
When I contacted customer support about my expiring credits and upcoming renewal charge, I had to repeatedly ask the same question multiple times before getting a direct answer. The agent kept redirecting me rather than addressing my specific request. While the agent eventually agreed to extend my expiring credits, I later learned those credits would be lost once I cancelled making the extension meaningless.
The policy itself is designed to make leaving difficult. Credits expire, don't roll over fully, and disappear completely upon cancellation. There are no refunds for membership charges regardless of your experience.
I ended up cancelling my subscription and losing my remaining 56 credits rather than continuing to pay $59 a month for a service I couldn't comfortably use in my area.
The concept is great but ClassPass is essentially a subscription trap. It is designed to keep charging you while making it nearly impossible to use your credits, get help, or leave without losing everything you paid for.
My first booking through ClassPass resulted in my appointment being cancelled on me by the salon that required me to contact customer support just to get my credits restored. After that experience I reviewed all available classes, salon appointments, and locations near me and found very limited options I felt comfortable booking after that disappointment.
When I contacted customer support about my expiring credits and upcoming renewal charge, I had to repeatedly ask the same question multiple times before getting a direct answer. The agent kept redirecting me rather than addressing my specific request. While the agent eventually agreed to extend my expiring credits, I later learned those credits would be lost once I cancelled making the extension meaningless.
The policy itself is designed to make leaving difficult. Credits expire, don't roll over fully, and disappear completely upon cancellation. There are no refunds for membership charges regardless of your experience.
I ended up cancelling my subscription and losing my remaining 56 credits rather than continuing to pay $59 a month for a service I couldn't comfortably use in my area.
The concept is great but ClassPass is essentially a subscription trap. It is designed to keep charging you while making it nearly impossible to use your credits, get help, or leave without losing everything you paid for.
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Fix this.
When trying to book a class with another person… it SHOULD tell you how many seats are available. Because when one person books there’s been soooo many times where the seats get filled. This is horrible and frustrating. I feel like it should be an easy fix like “book together option or else no booking triggers” because especially for same day booking you’ll get charged a fee if you decide to cancel just because the other person is not able to book? That is sooo flawed and I’m so shocked how that hasn’t been patched up yet.
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no support, no way into the app, $100 never refunded
I signed up for the free trial via the Classpass app. I went to enroll in the app and I got stuck in a loop, was not let in as a member. I emailed their support for resolution. No reply. I emailed a second time, both emails with specific details and screenshots. No reply. While I was waiting for help, they charge me $100 for the app I couldn’t get into, and did not refund me when I sent you another email to their support team. I never got into the app, I was never responded to or refunded.
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Account deletion takes 30 Days?
I think it’s absurd that in 2026 you had to contact customer service to have your account deleted. It’s archaic and outdated. I don’t understand the purpose or what it serves.
Love this app
I thought this app sounded too good to be true, but it is now my favorite thing! It’s so easy to sign up for new studios and I’ve had an amazing experience!!
SCAM!!!
Still charging me after I canceled my subscription and refusing to issue a refund. The worst customer service ever.
Not functioning
This app is a total money pit. In my city, 19/20 businesses listed on the application are no longer in existence and has reported this, but remain listed as functional options on the app. The would-be-brilliant “report“ button looks like an option to fix data, but does not function…. I had paid for months of service, my credits are taken away and nothing changes as far as data accuracy. Not good.
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Beautiful concept, ruined by greed
Their dynamic/ surveillance pricing screws all your plans. You thinking on going somewhere? Well now is more expensive. You want a routine? Well now it is more expensive.
Money stealing cash grabbers!
I joined the app so I could take a class with my friends. I went to the studio of the class I wanted to take and the app said “see availability” if I started the trial. I started the trial and the option went away and only allowed me to join the waitlist. Why would you show me availability, wait for me to pay, and then say it’s not there? This is false advertising.
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worst platform i’ve ever used
zero customer service. wrongfully suspended my trial after 1 day after a studio cancelled on me. worst experience i have ever had and i couldn’t even contact a person to help. Will never be using this platform again, to think i was going to join a monthly plan. Horrible company really.
It sounds like a good deal but then they rip you off with their expiration credit policies
You pay for the credits but they own them, free initial credits expired even after signing up and paying the monthly fee, if you go on holiday there is no way to stop, when you cancel your monthly subscription anything you got expires immediately.
