Great Benefits
Love how I am able to explore a variety of group classes in my area and the value for money is great
Worst app user experience
A friend gifted me 5 class pass session so I signed up for a free trial. When I went on to book I discovered the free credit would not be applied until after the free trial—fine. But the free trial gave me 0 credits, so I can book anything. I tried to just pay for credits, but I got an “oops something’s wrong” error. When I contacted support they just send me links that went know where. Now I have to call Amex to make sure I’m not billed.
What a mess!
What a mess!
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Great
Great
Above and beyond
Don’t waste your time dealing with overpriced gym subscriptions. ClassPass is amazing.
Didn't give me a free trial
I was super excited to try classpass for the first time and when I tried to sign up for a free trial it gave me zero credits so I used the help chat bot and it told me that I had been flagged for having already made an account with a free trial? I was super confused because I have NEVER done that and so I tried to clarify that and the ai bot said there was no way to get rid of the flag so now i'll never get to try classpass ever. I probably would have become a paid customer after the trial too so you guys rly need to fix this issue you're gonna lose a lot of business if this happens to more people.
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Bad customer service
After having problems with booking a class, I reached out to customer support. I would be on hold for anywhere from 10 to 15 minutes with no response. Then very generic responses. The problem was never fixed. There was no apology and no updates so I asked them to cancel my membership, which is the only thing that they did quickly. No trying to keep me around just let me cancel. After years of having class, I found this widely upsetting
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Poor customer service
Will not put points on hold, hard to get into the classes you like and poor customer service when trying to work through changing plans.
Would recommend joining the gym you like and supporting their business
Would recommend joining the gym you like and supporting their business
$100 to the trash
Can believe the credits don’t roll over feels like i got scammed
Worst app ever!!
ClassPass used to be amazing!! The prices were fair and you could take so many different types of classes throughout the city. Now it’s a money hungry greedy company who doesn’t care about its users whatsoever. Do not trust them! BEWARE!
Not for small cities especially if pregnant
Concept is nice but when there’s only so many options around you can only use so many credits. Salon services were never available near me and then I got pregnant and it seems like there are prenatal options but in other cities. Out 59 credits because I didn’t want to cancel and lose what I had but still ended up canceling because I can’t get my hair done through the app or go to pregnancy safe massages/workouts. Maybe will reconsider once I have the baby and could go to Hot Yoga classes like I used to and to a massage since that’s all that was available in my area unless I wanted to drive an hour for just a workout since thats the only thing mainly available. Again not for small cities.
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Useless support
Support is absolutely useless. They are only accessible after talking with AI that can do nothing for you. Then they politely let you know they also can’t do anything for you. The only solution they suggest is to cancel class.
Cancellation policy is severely more strict than the businesses have themselves.
Food price is higher than in the restaurants that participate.
Don’t recommend if you want to be attending different places without messaging them, calling them, cancelling calsses and orderes because the app has wrong info
Cancellation policy is severely more strict than the businesses have themselves.
Food price is higher than in the restaurants that participate.
Don’t recommend if you want to be attending different places without messaging them, calling them, cancelling calsses and orderes because the app has wrong info
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Does not give u a free trial
The app never let me use my free trial . I singed up through a referral where i was offered free credits to try some classes for a week. However once I got done with the sign-up process and try to schedule some classes, it said I had no credits and I had to upgrade to the membership. I thought maybe I did something wrong so I tried to sign up again, but then it blocked me from Using any credits I was given. So I never had a chance to actually try any of the classes. Then I reached out to customer support. They responded with an automatic email that they would look into it and then nothing was resolved.
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Awful customer service
No complaints system, deliberately unhelpful support staff
Charged without renewing membership
I recently redownloaded the ClassPass app because I was considering renewing my membership that I had canceled over two years ago. I just got charged $59 for a membership, however, I DID NOT APPROVE THIS. I downloaded the app but I DID NOT renew my membership. This is unacceptable and frustrating. I will not be using ClassPass again.
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booking restrictions
I made the payment after receiving a promotional email offering a discount. However, most spots are blocked, and there are too many booking restrictions and most of classes requested to a membership upgrade.
Worst customer service!
The customer service “Abigail” ended my conversation without my any reply!
During my 2-week trial, I had 2 class issues. These issues took away a meaningful portion of a very short trial period.
Returning the credits alone does not restore the time I lost. I want to requested escalation in the previous chat, but the chat was ended by the agent. How can I escalate the issue?
During my 2-week trial, I had 2 class issues. These issues took away a meaningful portion of a very short trial period.
Returning the credits alone does not restore the time I lost. I want to requested escalation in the previous chat, but the chat was ended by the agent. How can I escalate the issue?
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Forced to rate every class
I’m getting annoyed by the class ratings feature. I can’t seem to turn off the prompt, so I’m prompted week after week for the same class.
I can’t seem to skip giving a rating as there’s no x or close option.
I can’t seem to skip giving a rating as there’s no x or close option.
Booooooo
No way to opt out of promotional texts. Lame.
Créditos falsos
Liberaram o período de teste mas tudo estava bloqueado para fazer upgrade de assinatura, então não tem o que testar. Achei ruim. Não recomendaria.
Response from developer
Olá, obrigado por dedicar um tempo para deixar uma avaliação. Sentimos muito que sua experiência não tenha atendido totalmente às expectativas e gostaríamos da oportunidade de saber mais. Acesse classpass.com/contact e inicie seu chat com “App Store Review”, incluindo detalhes sobre sua experiência, para que nossa equipe de suporte possa ajudar melhor. Equipe ClassPass.
Pointless trial
I was offered a month long trial which I signed up for, however what they don’t tell you is that virtually everything is unavailable to book without upgrading to a premium paid membership. What’s the point of a trial where you can’t get the experience they’re trying to sell you on. Overall it’s been a frustrating waste of my time and I will definitely not sign up for the premium paid version.
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