The stuff
Such a good app worth the price for sure
Affordable option
I’ve tried out several places, and now found my favorite place. using ClassPass makes it and affordable option
My favorite app
This is my literal favorite app and I could write all the nice things everyone has to say about this app. However, I’d love to see it be even better:
- would love to be able to toggle OFF food options bc I don’t use it for that and hate to see them while I’m trying to find my next workout
- would love to know when is the last opportunity to book a class (what time the class booking ends on CP app)
- would love some more easy to see icons for what is required for class & what facilities are offered (i.e. a yoga mat emoji if I need to bring my own yoga mat)
Leaving my most important for last:
I could not TELL YOU how many people use this app to make friends. Almost everyone I talk to about making friends as an adult mentions Classpass. Almost everyone I mention Classpass to says they find it a good way to make friends.
developers: people are already using this app this way - please just make it easier for us to make friends & take advantage of this. Some people don’t wanna join a run club!!
- Let people create profiles and choose to be “open to making friends” (public prof or private)
-let people message other users who are attending the same classes/gyms & invite them to other classes
- would love to be able to toggle OFF food options bc I don’t use it for that and hate to see them while I’m trying to find my next workout
- would love to know when is the last opportunity to book a class (what time the class booking ends on CP app)
- would love some more easy to see icons for what is required for class & what facilities are offered (i.e. a yoga mat emoji if I need to bring my own yoga mat)
Leaving my most important for last:
I could not TELL YOU how many people use this app to make friends. Almost everyone I talk to about making friends as an adult mentions Classpass. Almost everyone I mention Classpass to says they find it a good way to make friends.
developers: people are already using this app this way - please just make it easier for us to make friends & take advantage of this. Some people don’t wanna join a run club!!
- Let people create profiles and choose to be “open to making friends” (public prof or private)
-let people message other users who are attending the same classes/gyms & invite them to other classes
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AWFUL
The 14 day trial is just a straight up lie. As soon as you sign up for it you see that you can’t actually book anything with it- it even shows classes available to you specifically with the trial membership and when you try to book it says you have to upgrade. Also the app itself is soooo awful and buggy- nothing works.
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Payment and charges are so confusing and not transparent
Customer service is almost non existent. Charges were made but no credit received and the app says system error. The cycle ended, credits all expired. This is fraud.
Disappointed
I paused my membership, didn’t use my credits, and was still charged another monthly fee. If you cancel, you lose the credits you’ve already paid for. The credit system is confusing and lacks transparency. Very misleading and disappointing.
Does not show remaining spots in classes
Does not show remaining spots in classes, so if trying to book a class at the same time as someone you are not able to see how many spots are left. This led a friend to book a class with a 12$ cancellation fee and unknowingly take the last spot so I was unable to join them! How is showing spots remaining not a basic function of the app??!
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Issues
I recently booked a resort pass with multiple friends. I put my credit card on hold for billing at the location. I was charged twice and my credit card details were stolen. I had a family tragedy and this was the first time I had left my home in 10 days and the first time this credit card had been used an any type of location like this. My card was stolen and multiple items were purchased and subscriptions. When I told resort pass they did nothing but tell me to go to my bank. The places we can book via your app are representations of your brand. If we can not trust them, why would we trust report pass. I have found a new app that does similar and will use them as they care about their customers and resort pass for not. I can not trust the brand any longer and me and my friends have all decided to no longer use
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Like it, BUT the cancellation and rescheduling fees are RIDICULOUS !!!
I like ClassPass but There’s very little flexibility for people with professionals
The classes are great, but the cancellation policy really takes away from the experience.
They may forgive you once, but after that it’s almost impossible to get any grace, even if it’s an honest mistake.
Instead of charging a reasonable flat fee, the pricing feels inconsistent and driven by an algorithm that doesn’t seem fair.
The classes are great, but the cancellation policy really takes away from the experience.
They may forgive you once, but after that it’s almost impossible to get any grace, even if it’s an honest mistake.
Instead of charging a reasonable flat fee, the pricing feels inconsistent and driven by an algorithm that doesn’t seem fair.
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Forces you to leave reviews
Hi
Barre class
There are so many wonderful options for the Barre studio. It’s fun, challenging, and they offer a variety of times that work with my schedule. Highly recommend!
0/10
Idiots cancelled my free trial for no reason
LOVE
even though this apps gets crazy with the different credits at different times of the day i love how easy it is to book and find classes
Love this app
I’ve used ClassPass for several years and I have nothing but positive things to say. It’s been a great experience overall, and I really appreciate how easy it is to use and the flexibility with scheduling and cancelation. I recommend it to everyone I know who’s active! Thanks for creating such a great app. :)
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Unfair charge, inaccessible support and serious privacy concerns
I attended a class but was incorrectly recorded as a no-show and charged a fee. I checked in at reception, as I always do, and my ClassPass history shows that I do not have a pattern of missing classes. I also booked this particular weekday class after 5:00 pm for a 7:00 pm start, once I already knew I was able to attend.
I received no notification that I had been marked absent or charged. By the time I noticed the fee, ClassPass said it was outside its 14-day review window and refused to investigate or refund it.
I later discovered that my account was created using Sign in with Apple and Apple’s “Hide My Email” feature. ClassPass therefore had an Apple-generated relay address associated with my account. If email notifications are essential to disputing charges within a strict deadline, ClassPass should verify during registration that those notifications are successfully reaching the customer, prominently explain that users must check the email address attached to their account, or provide important charge notifications inside the app. None of that happened.
ClassPass’s response effectively places the entire burden on the customer. Unless customers constantly inspect their bank statements and account activity, they may not discover an incorrect charge before the dispute window expires. A company should not be able to rely on a deadline when it has not ensured that the customer was properly notified in the first place.
The customer-service experience made matters worse. I repeatedly tried to reach a live agent without success, while a friend using another account connected within approximately three minutes. I cannot know why the experience differed, but ClassPass provided no explanation. Support also emailed me, I replied, and I received no further response, leaving me unable to continue the complaint through either email or live chat.
There is also a concerning privacy issue. During an earlier support interaction, an agent suggested an email address that was not mine while trying to locate my account, rather than asking me to provide my own details. This appeared to disclose another person’s email address to me. I would not want my own information handled in that way.
This review is not based solely on one disputed fee. It is about an incorrect attendance record, no effective notification, a rigid deadline, inaccessible support and apparent mishandling of personal information. ClassPass should investigate the studio check-in record, improve in-app charge notifications, verify communication details during registration and review how its agents handle customer data.
I received no notification that I had been marked absent or charged. By the time I noticed the fee, ClassPass said it was outside its 14-day review window and refused to investigate or refund it.
I later discovered that my account was created using Sign in with Apple and Apple’s “Hide My Email” feature. ClassPass therefore had an Apple-generated relay address associated with my account. If email notifications are essential to disputing charges within a strict deadline, ClassPass should verify during registration that those notifications are successfully reaching the customer, prominently explain that users must check the email address attached to their account, or provide important charge notifications inside the app. None of that happened.
ClassPass’s response effectively places the entire burden on the customer. Unless customers constantly inspect their bank statements and account activity, they may not discover an incorrect charge before the dispute window expires. A company should not be able to rely on a deadline when it has not ensured that the customer was properly notified in the first place.
The customer-service experience made matters worse. I repeatedly tried to reach a live agent without success, while a friend using another account connected within approximately three minutes. I cannot know why the experience differed, but ClassPass provided no explanation. Support also emailed me, I replied, and I received no further response, leaving me unable to continue the complaint through either email or live chat.
There is also a concerning privacy issue. During an earlier support interaction, an agent suggested an email address that was not mine while trying to locate my account, rather than asking me to provide my own details. This appeared to disclose another person’s email address to me. I would not want my own information handled in that way.
This review is not based solely on one disputed fee. It is about an incorrect attendance record, no effective notification, a rigid deadline, inaccessible support and apparent mishandling of personal information. ClassPass should investigate the studio check-in record, improve in-app charge notifications, verify communication details during registration and review how its agents handle customer data.
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goood
amazing
Love it
Classpass works really great. It’s really helped me on my fitness journey by finding multiple gyms to work with
Unable to book
I have been trying to get customer support to fix the situation in which I have enough credits available in my account and it does not let me book anything. I’ve been told to wait for 48 hours which by now have passed and no solution has been provided!
Too many additional charges
If you can’t make a class due to emergency you will still get charged.
Roll over credits
They find any excuse to forfeit your roll over credits. Instead of upping the membership it’s best to just cut the loss.
