SCAM
DO NOT BE A CLEANER OR A CUSTOMER ! They scam your money THEY WILL NOT PAY YOU AFTER YOU CLEAN THEY WILL IGNORE YOU FOR WEEKS! It’s been 3 weeks and I’m still waiting on payments from multiple jobs ! If I could leave 0 stars I would
PAPrecious the auditor
No pagan rápido
Hice una limpieza el 2 de octubre y hoy a 25 días de eso, aún no recibo el pago. Hice la reclamación a través de email y dicen que el departamento de contabilidad va a resolver pero aún sigo esperando. No vale la pena porque te pagan bisemanal.
SShakira.g
Communicating
Please ask cleaner before
Switching day of service
Switching day of service
OOriginally-Finesse
Payments and payouts
I cleaned for this company and they text and call all day to make sure you are completing your task. However, when you complete your cleaning, they make you wait weeks before releasing your payment. I worked on Oct 1 and my payment is not being released until Oct 15. Here it is Oct 25 and there has been no resolution, and no one has reached out to even assist me. If you need your money sooner than I would not recommend this company at all. If I could have given them zero stars; that’s exactly what I would have rated them.
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Ppppppeak
Don’t Bother. Horrible “I Worked the Job, Got Put Through Hell, Chased My Pay…..
I would give CleansterPro zero stars!!
I accepted a cleaning job through this platform expecting to do the work, get paid, and move on. Instead, I got an exhausting experience that made me feel undervalued, disrespected, and completely taken for granted.
The cleaning itself took approximately three hours, but I was tied up for around four hours because of the excessive number of photographs I was required to take. I understand documenting a job and proving the work was completed properly. That's reasonable. Turning a cleaning job into a photo-taking marathon that eats into the worker's time is not.
The delays were ridiculous. On one occasion, I waited 32 minutes for the leasing office representative, and on another, I waited 15 minutes. When he finally arrived, I still had to wait while he finished trying to sell a unit to prospective renters before dealing with me. My time apparently came second to whatever else he had going on.
Once he was available, he inspected the cleaning so thoroughly that I half expected him to pull out a pair of white gloves and run his finger along every surface. His attitude came across as condescending and dismissive, making me feel as though I was being treated like an incompetent servant rather than someone who had done the work.
The property was Cypress Point, managed by Graystar, at 101 Felix Street in Santa Cruz, California. The place was full of cockroaches. I specifically alerted the leasing office representative to the infestation. His response struck me as dismissive and unconcerned, especially given that prospective renters were apparently being shown a unit. I don't know what action, if any, was taken after I reported it, but I certainly wasn't given any indication that the problem was being taken seriously.
I also submitted a request for additional compensation for the extra time and trouble involved. That request went unanswered. Apparently, my time was valuable enough to demand endless photographs and an inspection, but not valuable enough to warrant a response when I raised concerns.
Then came the payment issue. My payment was scheduled for October 16, 2026, but remained marked “In Transit.” I contacted Cleanster repeatedly and received automated responses saying my issue had been forwarded to the payments department. Meanwhile, they continued sending me offers for more jobs.
Within minutes of sending an email warning that I would escalate the payment issue, my payment was finally sent. I can't claim to know why the timing worked out that way, but it is certainly striking. I should not have to repeatedly chase a company for money I've already earned.
I also paid $29.99 for the required background check and have struggled to obtain a copy of the report or clear instructions for accessing it. Even getting a meaningful answer from customer support has been a battle.
My advice to other cleaners: calculate the actual time involved before accepting jobs through this platform. Consider the photo requirements, access delays, inspections, and the possibility of chasing support for payment or answers afterward.
I will never clean for CleansterPro again. Not for the money, not for the convenience, and not even if it were the last cleaning platform on earth.
A company that expects workers to be punctual, thorough, responsive, and accountable should hold itself to those same standards.
I accepted a cleaning job through this platform expecting to do the work, get paid, and move on. Instead, I got an exhausting experience that made me feel undervalued, disrespected, and completely taken for granted.
The cleaning itself took approximately three hours, but I was tied up for around four hours because of the excessive number of photographs I was required to take. I understand documenting a job and proving the work was completed properly. That's reasonable. Turning a cleaning job into a photo-taking marathon that eats into the worker's time is not.
The delays were ridiculous. On one occasion, I waited 32 minutes for the leasing office representative, and on another, I waited 15 minutes. When he finally arrived, I still had to wait while he finished trying to sell a unit to prospective renters before dealing with me. My time apparently came second to whatever else he had going on.
Once he was available, he inspected the cleaning so thoroughly that I half expected him to pull out a pair of white gloves and run his finger along every surface. His attitude came across as condescending and dismissive, making me feel as though I was being treated like an incompetent servant rather than someone who had done the work.
The property was Cypress Point, managed by Graystar, at 101 Felix Street in Santa Cruz, California. The place was full of cockroaches. I specifically alerted the leasing office representative to the infestation. His response struck me as dismissive and unconcerned, especially given that prospective renters were apparently being shown a unit. I don't know what action, if any, was taken after I reported it, but I certainly wasn't given any indication that the problem was being taken seriously.
I also submitted a request for additional compensation for the extra time and trouble involved. That request went unanswered. Apparently, my time was valuable enough to demand endless photographs and an inspection, but not valuable enough to warrant a response when I raised concerns.
Then came the payment issue. My payment was scheduled for October 16, 2026, but remained marked “In Transit.” I contacted Cleanster repeatedly and received automated responses saying my issue had been forwarded to the payments department. Meanwhile, they continued sending me offers for more jobs.
Within minutes of sending an email warning that I would escalate the payment issue, my payment was finally sent. I can't claim to know why the timing worked out that way, but it is certainly striking. I should not have to repeatedly chase a company for money I've already earned.
I also paid $29.99 for the required background check and have struggled to obtain a copy of the report or clear instructions for accessing it. Even getting a meaningful answer from customer support has been a battle.
My advice to other cleaners: calculate the actual time involved before accepting jobs through this platform. Consider the photo requirements, access delays, inspections, and the possibility of chasing support for payment or answers afterward.
I will never clean for CleansterPro again. Not for the money, not for the convenience, and not even if it were the last cleaning platform on earth.
A company that expects workers to be punctual, thorough, responsive, and accountable should hold itself to those same standards.
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KKriftirose
