Spinner on every screen
App simply does not work anymore.
Pre Tax Debit Card
Can only load clipper with Apple Pay and not pre-saved pre tax spending card.
Terrible app
Can buy anything in the app. Trip planning is atrocious and non intuitive.
Difficult to use and no place to ask a question
I find this app very difficult to use. Directions are not clear. I can’t even find a way to add my Clipper card to my Apple wallet. It seems that would be a simple thing to do, but there is no place to even ask.
Doesn’t work
Forever buffering…. Doesn’t work
Logs out all the time
Logs out all the time.
Literally Doesn’t Work
They should fire the developers that wrote this terrible app, regularly fails. Add to wallet doesn’t work, add funds is buggy, often just fails in odd ways and strands you unable to take public transportation because it’s your only option. If we’re forced to use this, you should at least make sure it works.
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Would be nice if it worked
After getting an error at a machine trying to add funds the other day I opened the app to add funds to my card. Voilà, my card is no longer listed there. Tried registering my card and just saw endless spinner. Tried to look at my account and just more endless spinner. Tried live chat at 5pm on a weekday and after a brief spinner got forwarded to the useless clipper website help page. Noticed there is a planned system-wide outage in 2 days. Holding out hope they are forklifting out all the broken backend and going to make it work!
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No functionality
The app does nothing. Can’t even create an account
Improve the user experience please
* Stop logging me out between sessions when I say to remember me
* Show me when I’ve tagged in right away, not several minutes later
not specific to the app, but:
* bring back the ability for me to see whether I just tagged on or off
* improve customer service for improper tagging, especially due to system lag fines and lack of user messaging
* Show me when I’ve tagged in right away, not several minutes later
not specific to the app, but:
* bring back the ability for me to see whether I just tagged on or off
* improve customer service for improper tagging, especially due to system lag fines and lack of user messaging
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Please stop logging me out
There isn’t data reception at all stops, so I can’t log in and use the app to buy the ride, if you log me out. It feels like every day. Please increase session limits. Please.
Bugs
Issues with trying to load custom amount of cash value to card, app always signs out when closed. Could be improved
In my business
Why must the entire bus know that I have a low balance? Seems like an invasion of my privacy. The app tells me my balance Everytime I go to use my digital card. That’s enough.
Nightmare
They could not have made it more difficult to transfer to a new card.
Confusing at best
Cannot buy card in the app. Went online to buy and didn’t say it will ship the card ! So already money and now it says it’ll ship the card !! They Do not say anywhere how to use or how to buy etc. extremely confusing to understand.
Trash garbage
This app doesn’t work. Constantly logs you out. Cannot even add money onto your card. Always error and failed messages. What are we even paying for? Absolutely ridiculous
Cant top up stupid app
CANT RELOAD STUPID
The worst
Never saves login, forgets cards, errors out. Horrible.
Didn’t work when I needed it!
Wanted to ride the light rail to a concert a couple of weeks ago but since I didn’t live there I couldn’t open an account to plan out my trip because I didn’t have local zip code. I tried to sign on as a guest and it wouldn’t do it that way either. So very frustrating.
A frustrating experience for my daily commute and it’s getting worse
I was forced to use this app when the tagger machine no longer shows how much money left on my card. The login doesn’t work and when I tried to reset the password o also didn’t receive any email. I tagged on the machine and it charged me refusing to give me refund even though I didn’t take the train. The clipper system just makes my commute worse.
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