Difficult to manage account.
No way to remove a credit card or modify CC information using the app. Please fix this app. My benefit card is always denied and there is no way to update or remove a payment card.
Review
I feel that my money is taken out more than it should for several times.
X
Mandatory sign in and several steps to purchase credits are time consuming and unnecessary
Account management
Account management is not easy to navigate and leads to a lot of dead ends. Removing cards is impossible based on the dead end requirements that are impossible to fulfill. Loading and updating payments on is impossible if your card expires. It’s a convenient service that is not accessible.
I also have had accounting errors with my funds not showing up in my cash account even after my card has been clearly charged. (Charges posted twice with missing funds)
I also have had accounting errors with my funds not showing up in my cash account even after my card has been clearly charged. (Charges posted twice with missing funds)
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The app is kicking you out very hast
Every time I get to the station I have to login again and it takes a long time to do that, it is extremely annoying when I’m in a hurry
Such an embarassing app for “tech city”
Please hire some new grad tech interns so maybe you could allow people to make their payments on app for transit🤡
Harvesting PI then blocks you
I installed this app to buy ferry tickets while visiting SF. They collected my personal information, then sent me a confirmation email. I clicked on the link in that email and got banned by their "security service ".
Forced to download app
I should not have to download this app in order to buy a day pass with credit card. This is a ridiculous requirement in this day and age. It is also asking me to create an account before I can buy a pass on the app, as if we don't have to deal with enough logins already.
It's work
Me es muy funcional está aplicación
Why do I have to download an app to do some thing? The website should be able to do?
I don’t know why clipper had to go to this horrible 2.0 system where they haven’t been charging people and all that yada yada yada, which I stayed out of until now when I realized my cards that I don’t tend to use frequently because the what turned out broken tap to pay was literally free and worth it for the sometimes free ride… I didn’t realize how many free rides I got till later, it was luck.
But when I tried to use my cards again 2 of them were blocked with money on them. It had been a few months and I might have stopped using them for being glitchy and put it out of my mind. But I wanted to fix them as I am planning to go back to a transit pass soon as I will be doing potential more distance travel and not just bike. I tapped To see blocked cards. I went on the website and it told me add money at a kiosk to fix it. I use muni in a way I’m often not at a kiosk area. So I Went to the Caltrain station. Added five bucks. Tried to get on the Caltrain with no luck because the card was still blocked.
I had tried all the troubleshooting I could find on clippers website, and even some that we’re on Reddit to know avail. I then emailed the customer support and never heard back. So I’d begrudgingly called them. I hate being on the phone because I don’t want to be on the phone ever. If I’m on the phone I’ve already spent hours troubleshooting this myself because I don’t want to have to call some underpaid person to have to explain something I should be able to do online.
Only to be told I have to use the app. What on earth would I have done if I wasn’t individual who only uses laptops and doesn’t use a smart phone? I don’t want this app. If only the app can fix it, you are failing us. This app should not be needed. Period. You deserve this 1 star for refusing to fix your website. I’m a millennial, we are the generation with the peak of tech usage. How dare you make me struggle when we are the easy ones!
Why does the website not give the feedback of the problem correctly? Why! Don’t answer that. There is no good reason. If the website doesn’t work, you need to get rid of the website and replace it with a thing that says everything is done in the app. I would still hate it. But at least I would’ve been told to go to the right place at some point without having to call.
If your support is not being supported you are a horrible company! How many times have they told you this is missing? Or do you just not listen? Doesn’t matter. You should fix the website to give proper indications! I hope my credit cards keep dropping the fares and you keep ending up on the news and getting sued for the money you can’t collect correctly! I will be watching all my cards better as clipper 2.0 is horrible except for we get free stuff from their failure. This app and website issue highlights a huge problem!
But when I tried to use my cards again 2 of them were blocked with money on them. It had been a few months and I might have stopped using them for being glitchy and put it out of my mind. But I wanted to fix them as I am planning to go back to a transit pass soon as I will be doing potential more distance travel and not just bike. I tapped To see blocked cards. I went on the website and it told me add money at a kiosk to fix it. I use muni in a way I’m often not at a kiosk area. So I Went to the Caltrain station. Added five bucks. Tried to get on the Caltrain with no luck because the card was still blocked.
I had tried all the troubleshooting I could find on clippers website, and even some that we’re on Reddit to know avail. I then emailed the customer support and never heard back. So I’d begrudgingly called them. I hate being on the phone because I don’t want to be on the phone ever. If I’m on the phone I’ve already spent hours troubleshooting this myself because I don’t want to have to call some underpaid person to have to explain something I should be able to do online.
Only to be told I have to use the app. What on earth would I have done if I wasn’t individual who only uses laptops and doesn’t use a smart phone? I don’t want this app. If only the app can fix it, you are failing us. This app should not be needed. Period. You deserve this 1 star for refusing to fix your website. I’m a millennial, we are the generation with the peak of tech usage. How dare you make me struggle when we are the easy ones!
Why does the website not give the feedback of the problem correctly? Why! Don’t answer that. There is no good reason. If the website doesn’t work, you need to get rid of the website and replace it with a thing that says everything is done in the app. I would still hate it. But at least I would’ve been told to go to the right place at some point without having to call.
If your support is not being supported you are a horrible company! How many times have they told you this is missing? Or do you just not listen? Doesn’t matter. You should fix the website to give proper indications! I hope my credit cards keep dropping the fares and you keep ending up on the news and getting sued for the money you can’t collect correctly! I will be watching all my cards better as clipper 2.0 is horrible except for we get free stuff from their failure. This app and website issue highlights a huge problem!
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Cant connect
App says it is up to date buy i cannot access it via home internet. Wanted to update info. Cant get anything
Takes your money and does not let you use the balance on your card
Takes your money and does not let you use the balance on your card. Bought a monthly pass and the app would not let me use the pass to take link.
Called customer support, was on the phone for an hour. Said they would refund me and they never did. Made me pay the $3 for a new card as well.
Still no monthly pass, $86 down the drain.
Called customer support, was on the phone for an hour. Said they would refund me and they never did. Made me pay the $3 for a new card as well.
Still no monthly pass, $86 down the drain.
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Rube Goldberg on crack
Nightmare of nightmares. Way too complicated. I just want to board muni I do not want to make a career out of it! Get out of my way! I have a LIFE!
Horrible
Horrible
Almost never works
This is probably the worst app I have. Why do you ask me whether to remember my login if you never do? How helpful is “Something went wrong” error message that I receive on a regular basis in different parts of the app? Good luck adding a new payment method! Good luck getting updates - it is at least 3-4 days behind. Good luck getting anyone to respond to your inquiries - they go to a black hole.
A vibe coding kid will probably make something better
A vibe coding kid will probably make something better
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Horrible
The app is horrible as the service muni provides. Customer Service is also on the same level of carelessness and unprofessionalism. Clipper rejected my autopay and then blocked my clipper card without a notification. I was overcharged 3 times. Never got my money back.
Extremely Buggy
Auto-reload doesn’t work, cards for payment randomly error out, credit cards get charged randomly instead of clipper, card randomly doesn’t work at gates and requires phone passcode, scanners don’t work on Caltrain… rife with so many issues
Adding Cash Value
Every time I try to add cash value to my card there’s a problem with the transaction and it doesn’t go thru. My card is current and good and all info is correct but …
The app is a joke
I enter my user name and password, tap log in, and it takes me to the “Forgot Password” reset screen. This app so bad, it’d be hilarious if it weren’t so infuriating.
I’ve already tried removing and redownloading the app. Doesn’t help.
I’ve already tried removing and redownloading the app. Doesn’t help.
Needs a rebranding
Clipper provides good functionally, but the branding is very outdated. Hello 90s.
Spice it up… you can be so much more.
Spice it up… you can be so much more.
