Ugh
Bad app. Awful to navigate, no info on pricing.
Terrible
I simply just tried to make an account and every verification link it sent was broken. Cannot bypass it, and didn’t work to try on a desktop either.
Terrible app and web
App and website always have errors that prevent me from reloading my cards. Highly disappointed in quality of an app that is related to public transportation
Horrible app
Honestly this app is just terrible for lack of a better word. Too much going on with nothing that actually helps. Why can’t I re-connect my Apple Wallet when it’s broken in-app? Why does my auto reload go through early, taking away days in paying for and making me double pay?
These days, just pay with your credit card and don’t use clipper it’s a headache
These days, just pay with your credit card and don’t use clipper it’s a headache
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Mayor Lurie? help?
Spinning, spinning, spinning – the app obviously has not been working. Very frustrating.
In a recent KQED Forum podcast interview it was claimed that Clipper and its app is now, finally, up to speed.
We need some Mamdani-style direct action by our own Mayor to actually get this thing running and achieve excellence. Let’s go!
I’m looking forward to updating this review…
In a recent KQED Forum podcast interview it was claimed that Clipper and its app is now, finally, up to speed.
We need some Mamdani-style direct action by our own Mayor to actually get this thing running and achieve excellence. Let’s go!
I’m looking forward to updating this review…
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Hard to use
Figuring out how to buy a pass could not be less intuitive and there is no online documentation. There’s just a bunch of grayed out buttons that have no effect.
Also it NEVER stays logged in.
Also it NEVER stays logged in.
Spinner on every screen
App simply does not work anymore.
Pre Tax Debit Card
Can only load clipper with Apple Pay and not pre-saved pre tax spending card.
Terrible app
Can buy anything in the app. Trip planning is atrocious and non intuitive.
Difficult to use and no place to ask a question
I find this app very difficult to use. Directions are not clear. I can’t even find a way to add my Clipper card to my Apple wallet. It seems that would be a simple thing to do, but there is no place to even ask.
Doesn’t work
Forever buffering…. Doesn’t work
Logs out all the time
Logs out all the time.
Literally Doesn’t Work
They should fire the developers that wrote this terrible app, regularly fails. Add to wallet doesn’t work, add funds is buggy, often just fails in odd ways and strands you unable to take public transportation because it’s your only option. If we’re forced to use this, you should at least make sure it works.
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Would be nice if it worked
After getting an error at a machine trying to add funds the other day I opened the app to add funds to my card. Voilà, my card is no longer listed there. Tried registering my card and just saw endless spinner. Tried to look at my account and just more endless spinner. Tried live chat at 5pm on a weekday and after a brief spinner got forwarded to the useless clipper website help page. Noticed there is a planned system-wide outage in 2 days. Holding out hope they are forklifting out all the broken backend and going to make it work!
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No functionality
The app does nothing. Can’t even create an account
Improve the user experience please
* Stop logging me out between sessions when I say to remember me
* Show me when I’ve tagged in right away, not several minutes later
not specific to the app, but:
* bring back the ability for me to see whether I just tagged on or off
* improve customer service for improper tagging, especially due to system lag fines and lack of user messaging
* Show me when I’ve tagged in right away, not several minutes later
not specific to the app, but:
* bring back the ability for me to see whether I just tagged on or off
* improve customer service for improper tagging, especially due to system lag fines and lack of user messaging
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Please stop logging me out
There isn’t data reception at all stops, so I can’t log in and use the app to buy the ride, if you log me out. It feels like every day. Please increase session limits. Please.
Bugs
Issues with trying to load custom amount of cash value to card, app always signs out when closed. Could be improved
In my business
Why must the entire bus know that I have a low balance? Seems like an invasion of my privacy. The app tells me my balance Everytime I go to use my digital card. That’s enough.
Nightmare
They could not have made it more difficult to transfer to a new card.
