Cloud Softphone User Reviews

Customer Experience

Positive experience33.3% of reviews
Neutral15.3% of reviews
Negative experience51.3% of reviews

~ Based on 150 written reviews from the US App Store.

Is Cloud Softphone Safe?

Cloud Softphone has mixed safety signals based on user ratings. AppsHunter Safety Score for Cloud Softphone is 69/100.

This assessment is based on 77 user ratings, with an App Store average of 3.5/5.

Safety Analysis

56.0% of ratings point to a safe experience
10.7% of ratings suggest some concerns
33.3% of ratings point to a risky experience

~ Based on 75 App Store ratings for Cloud Softphone.

Is Cloud Softphone Legit?

Cloud Softphone appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Cloud Softphone is 73/100.

Based on 73 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

電話が鳴らないことがある

着信しないことが多い。
バックグラウンドでの動作があやしい。

It works but

Is really so ugly, can you please make a 2026 GUI? I mean, it doesn’t need to have iOS glass look, but it is so old interface… cmon guys

使えません

会社で導入しましたが、繋がらない事が頻繁にあります。何度お願いしても改善の兆しが見えないので、解約を考えてます。

Never had an Major issues

Just the voice quality over Airphones could be better

Good when it works

I found Softphone to be highly temporemtnal. Which has cost us sales and have taken the decision to move elsewhere after 7 years - long overdue.

Verzögerte Annahme von Anrufen

Wir nutzen die App in der Firma. Leider kommt es zu einer Verzögerung bei der Anruf Annahme (ca 3-5 Sekunden). Das ist sehr ärgerlich und stört ungemein.

Not recommended

DND mode technically works, but when you open the app all the suppressed calls come through as notifications. If there is a large number of calls, the notifications will come through for quite some time even after the app is closed. No dark mode, and does not generally match the style of Apple software.
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Meh

I am required to use this app for work. It could be so much better! Such as: if a customer responds to me and I’ve input the name with the phone number in the contact list, the name should appear with the response so I can scroll through and reply promptly. There doesn’t seems to be a way to notify a specific individual of an incoming response. I’ve had personal text randomly arrive through Softphone instead of Messages - where they are supposed to go. My private, personal texts from an individual or business should not - in any circumstance - show up in Softphone. Very unfriendly user interface. If I had an option, it would be deleted from my phone.
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バグ

相手の声聞こえない。相手に声が届かない。

Funktioniert sehr ordentlich

Nutze die Sotfwsre über VioNetworks aus Berlin. Die sind sowieso echt gut und in dieser Kombination ist das zu empfehlen.

Just stopped working

This app totally stopped working. I deleted it and then tried to reinstall it, but it leads me to a sign in page that I have no login information for. Best part: NO WAY TO GET ANY HELP!

Langsame Annahme von Gesprächen

Seit dem Update dauert es bis zu 5 Sekunden, nachdem man einen Anruf angenommen hat, bis man tatsächlich verbunden wird.

Great and easy

I have no problems with this app works great ! Needed this app to get calls from my office phone to my personal phone and it’s so easy to use 10/10 for me ! I can also put it on DND when I’m off the clock !

KKMTRAVELSA PTY LTD

Portable landline in your pocket 👌👌👌

コール音が鳴らない

色々設定を変えてもコール音が鳴らない。一度もなったことがない。いつも後になってから履歴だけつく

After update working great!

The app working great!

Terrible Service

Loses connectivity regularly leading to calls being missed despite stable internet connection. Not reliable for businesses that rely on phone communication.

Annoying notifications

I use the app just as a backup, so most of the time is set as DND. When I open the app the phone goes crazy vibrating and ringing with old phone calls notifications. If I don’t open the app for 1 month, it will show up notifications for a month. Would be good just 1 notification and you check if you want. Also, random notifications telling me that I’m not using the app. What? Synce when I’m obligated to check in?
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Msg

I had to get this app for work since we are in sales. The whole app it’s not very user friendly when it comes to text I have to add every single person I want to text as a contact. And when I receive the msg I only get partial of the document or picture, I need to go to the email to get the all the documents they sent. They can improve the texting features
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Funktion nicht mehr da

Ich habe gerade eben ein Update gemacht und kann nun nicht mehr auf alle Kontakte von meinem iPhone zugreifen. Es wird immer schlimmer mit dieser App. Bin mittlerweile extremst unzufrieden und bitte um zügige Korrektur dieser Probleme.