Cloud Softphone vs SNAPmobile
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Cloud Softphone
This application provides a feature-rich VoIP softphone experience with easy account setup through one-touch provisioning. It requires a Cloud Code or QR code for configuration, and users should contact their VoIP provider for credentials.
- Personalized VoIP softphone
- Feature-packed functionality
- One-touch provisioning
- Easy account setup
- QR code configuration support
Read full descriptionHide full description
Cloud Softphone is a personalised, feature-packed VoIP Softphone which support one-touch provisioning for easy account setup and configuration. NOTE: You will need to have your Cloud Code or QR code to set up account in the app. Please contact your VoIP provider or pbx administrator to see if they provide login credentials for Cloud Softphone. More information can be found on our support web site.
SNAPmobile
This app extends VoIP functionality to mobile devices, offering a unified communications solution. Users can maintain their identity across devices, seamlessly transfer calls, and manage contacts, voicemail, and call history in one place.
- Unified Communications solution
- Maintain same identity across devices
- Seamless call transfer
- Manage contacts, voicemail, call history
- Manage answering rules, greetings, and presence
Read full descriptionHide full description
SNAPmobile is a SIP softclient that extends VoIP functionality beyond the land line or desk top. It brings features of the NetSapiens platform directly to end-user's mobile devices as a Unified Communications solution. With SNAPmobile, users are able to maintain the same identity when making or receiving calls from any location, regardless of their device. They are also able seamlessly send an ongoing call from one device to another and continue that call without interruption. SNAPmobile grants users the ability to manage contacts, voicemail, call history and configurations in a single location. This includes the management of answering rules. greetings, and presence which all contribute to more efficient communication. ***NOTICE: You must have a an existing account with a supported service provider in order for SNAPmobile to work***
Screenshots
Verdict
The clearest difference is in-app purchases: SNAPmobile at none against Cloud Softphone's 1. Cloud Softphone's advantage is update cadence (weekly vs every 2 months). On price, review sentiment, ads and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Cloud Softphone sells 1 one-off in-app purchase. SNAPmobile asks for nothing beyond the download.
Cloud Softphone ships an update weekly, SNAPmobile every 2 months. The most recent releases landed on October 7, 2026 and October 14, 2026 respectively.
| Parameter | Cloud Softphone | SNAPmobile |
|---|---|---|
| Price | Free | Free |
| Rating | 3.5 (77 ratings) — better | — |
| Positive reviews | 33.3% of reviews — better | 29.1% of reviews |
| Number of ratings | 77 — better | — |
| Update frequency | Weekly — better | Every 2 months |
| Ads | No | No |
| In-app purchases | Yes | No — better |
| Monetization | Free with in-app purchases | Free — better |
| Devices | iPhone | iPhone, iPad — better |
| Requires iOS | 16.0 — better | 17.0 |
| Further details — not scored | ||
| Size | 126 MB | 127 MB |
| Age rating | 17+ | 4+ |
| Developer | Alien Licensing GMBH | NETSAPIENS, LLC |
Customer experience
Cloud Softphone
SNAPmobile
Bugs and requests
Cloud Softphone
Not enough reviews yet to summarise bugs or requests.
SNAPmobile
Reported bugs
81 issues- Notifications stop working randomly
- Cannot view incoming call phone number while on call
- App crashes and freezes multiple times a day
- Notifications do not work unless app is open
- App does not push notifications to Apple Watch
Show 76 moreShow fewer
- App won't notify of incoming calls unless opened
- Constant crashing and freezing
- No way to delete a contact
- Notifications don't show up unless app is opened
- Mobile app will not work when trying to start a new text
- SMS messages show only phone number, not names
- Weird characters appear in between words in texts after sending
- Calls do not come in
- Caller ID information doesn't show half the time
- Calls simply do not come through
- App does not signal a call is coming in
- Does not show any notifications
- Randomly hangs up and disconnects
- Displays missed calls as answered
- Phone calls are cutting out
- Texts won't send
- Calls aren't coming through, phone is not ringing
- No Watch support for incoming call notifications
- Drops calls
- Won't let you go from one screen to the next
- Unable to make phone calls
- Calls drop
- When making phone calls it is silent or you can't hear anyone
- Incoming calls ring once and drop
- App is constantly buggy
- Does not make clean/crisp voip calls
- App no longer works after iOS update
- Shows incoming calls but won't answer
- No outgoing calls
- App crashes all the time
- Callers hearing an echo
- App not working with iOS16
- App crashes on open
- Calls drop all the time
- No way to block a number
- App needs constant updates
- Still get call notifications after turning off for vacation mode
- Answer a call and it takes seconds to connect
- Receiving calls starts ringing after person has waited
- Randomly dropped calls
- Poor audio
- Phones stop ringing or sending calls straight to voicemail after using Snap mobile
- Doesn't open on iPad
- Drops all the time on iPhone
- Kicks to Host ID screen after login
- Incoming and outgoing phone calls are sometimes hard to answer
- Function buttons grayed out during a call
- Have to close app to hang up
- Green button at top does not switch back to call
- App crashes frequently
- Caller ID comes in with a '.'
- Calls randomly won't record
- Calls frequently fail after picking up
- Calls come in on desktop but not mobile
- Takes a long time to sync call history
- Redial doesn't work
- App tried to call fax number instead of landline
- Phone has to be out and open for it to work
- Does not allow calls to come in unless the app is open and front and center
- Today doesn't recognize Host/ID
- Calls over cellular stopped working
- Logged in, closed app, now it crashes every time it's opened
- Crashes the minute it's opened
- Burns battery on other operating systems
- Only works sometimes and only when next to work phone
- Call menu has stopped working
- Cannot transfer calls or hang up
- Interface is terrible
- Usability impossible
- Doesn't connect most incoming calls
- Calls disappear after first ring
- Unable to answer calls
- Unable to make outbound calls without WiFi
- App crashing, not opening
- Can't copy and paste phone numbers from work apps to dial window
- Not compatible with iOS 7
Requested features
10 requests- Easier call blocking
- View incoming call number while on call
- Push notifications for new voicemails
- Ability to delete contacts
- Apple Watch notification support
Show 5 moreShow fewer
- Dark mode
- Time frame for no calls (vacation mode)
- Copy and paste phone numbers into dialer
- Call center agent capabilities
- Video option
In-app purchases
Cloud Softphone
- G729 Annex A$7.99
SNAPmobile
No in-app purchases
Questions
Is Cloud Softphone free?
Is SNAPmobile free?
Do Cloud Softphone or SNAPmobile have ads?
Which is updated more often, Cloud Softphone or SNAPmobile?
Other comparisons
